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297 posts

Ultimate Geek
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  # 990574 19-Feb-2014 16:05
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ubergeeknz: There's probably not enough VDSL out there yet for them to have a good handle on estimated speeds.  Also VDSL speed can vary depending on how many VDSL connections are sharing the same cable bundle, ADSL less so as it uses lower frequencies.


Valid point ;)




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712 posts

Ultimate Geek
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Spark NZ

  # 990693 19-Feb-2014 19:04
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ubergeeknz:

I suspect, someone from Telecom might be able to confirm, the site is using a prequal tool to estimate actual speed at that address, rather than using a generic top speed.  Hence 11-12 instead of 24-25Mbps.


Yes the ADSL speeds are estimates (provided by Chorus) based on the loop diameter, length, joints etc - i.e. it's a calculated theortical value.  They're not a guarantee of speed, but I think they're a fairly good estimate on what you'll get at a particular location.
For VDSL Chorus do provide speed estimates, but we have found that they are wildly inaccurate, and chose not to display them - instead we show the speed range that most of our customers will fit within.  If you really do want to know the Chorus estimate, then give us a call (123) and we should be able to tell you.  Take it with a grain of salt though.

In regards to the OP's issue, I will take it up again tomorrow with the web guys.




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Uber Geek
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BigPipe

  # 990704 19-Feb-2014 19:44
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ubergeeknz:
funnyfela:
ubergeeknz: Really, there is no pleasing some people!


I know we're all human, and mistakes happen, but on the website of a big corporation like Telecom I know they can do better. I could sit and watch, or I can be proactive in fixing something thats wrong.


I suspect, someone from Telecom might be able to confirm, the site is using a prequal tool to estimate actual speed at that address, rather than using a generic top speed.  Hence 11-12 instead of 24-25Mbps.


Seems unlikely. If you can get vdsl, which is the case here, then your adsl speeds should be waaaaaay better than 11Mbps




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