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rugrat:tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.
The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.
Yes, but then I have no bill to take to New Zealand Post to pay. If I pay eletronically I like it to be by credit card, as then I only have one payment each month for every service and goods brought in that month. Easier to manage, then money coming out all over the place, but telecom charge for that.
rugrat:tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.
The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.
Yes, but then I have no bill to take to New Zealand Post to pay. If I pay eletronically I like it to be by credit card, as then I only have one payment each month for every service and goods brought in that month. Easier to manage, then money coming out all over the place, but telecom charge for that.
tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.
The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.
KiwiNZ:rugrat:tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.
The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.
Yes, but then I have no bill to take to New Zealand Post to pay. If I pay eletronically I like it to be by credit card, as then I only have one payment each month for every service and goods brought in that month. Easier to manage, then money coming out all over the place, but telecom charge for that.
Pay by internet banking, safe the $1.50, save the Credit card fees, save the painful queue at the Postshop, save the parking fee, petrol or bus fare., save some trees, save space from not having to keep paper accounts.......
tdgeek:mattwnz: Apparently if you only have a phone line, and have broadband with another provider, you will still get a paper bill.
I personally don't have a problem if they reduced their fee to reflect the change, so both parties win from it. I think 50-50 saving share would be fair. I recall my old provider did this when they moved to online billing.
If you have an account, I.e not prepay, you can register to My Telecom, online bill, no problem
NonprayingMantis:rugrat: Looks like I'll be changing Isp's then.
Snap looks like my best option.
They only send email bills, but don't think they charge for credit card payment just got to double check that.
Snap charge $5 for a paper bill.
tdgeek:NonprayingMantis:rugrat: Looks like I'll be changing Isp's then.
Snap looks like my best option.
They only send email bills, but don't think they charge for credit card payment just got to double check that.
Snap charge $5 for a paper bill.
Not surprising, and that is not meant as anti Snap. A paper bill has the cost of the paper, the machinery to produce the printed bill, it has the be enveloped, and there is postage. There is a labour cost. Snap is smaller than Telecom, so a higher cost per unit seems fair as does a higher charge. It's mathematics, pure and simple. As online bills are used more, the unit cost of paper bills increase.
mattwnz:tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.
The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.
They have had the online statement option and mytelecom system for many years, probably even close to 10 years, so I can't see that 100% of the cost saving they are making is infact being absorbed by it, as it isn't a new system, and they have been running both billing methods in pararlell for many years. So they have to be making a saving on making this change. I can't see how they can't be. Perhaps if they showed costings on it, in their customer communications, then people maybe more sympathetic. The costs of running the online system would be comparatively similar as they would be if 40% were using it, vs 95% of customers would be using it .They may need a few more servers to run it on. Whereas mailing out bills, the cost is directly related to the number being sent. $18 per year per customer isn't that insignificant a saving on mailing out invoices.
My issue with online systems is that they have to be extremely reliable. So often I see companies online systems and meters broken down, or offline for maintenance when you want to use them.
old3eyes: You can go to online billing and maybe win a car
Online billing
tdgeek:NonprayingMantis:rugrat: Looks like I'll be changing Isp's then.
Snap looks like my best option.
They only send email bills, but don't think they charge for credit card payment just got to double check that.
Snap charge $5 for a paper bill.
Not surprising, and that is not meant as anti Snap. A paper bill has the cost of the paper, the machinery to produce the printed bill, it has the be enveloped, and there is postage. There is a labour cost. Snap is smaller than Telecom, so a higher cost per unit seems fair as does a higher charge. It's mathematics, pure and simple. As online bills are used more, the unit cost of paper bills increase.
NonprayingMantis:tdgeek:NonprayingMantis:rugrat: Looks like I'll be changing Isp's then.
Snap looks like my best option.
They only send email bills, but don't think they charge for credit card payment just got to double check that.
Snap charge $5 for a paper bill.
Not surprising, and that is not meant as anti Snap. A paper bill has the cost of the paper, the machinery to produce the printed bill, it has the be enveloped, and there is postage. There is a labour cost. Snap is smaller than Telecom, so a higher cost per unit seems fair as does a higher charge. It's mathematics, pure and simple. As online bills are used more, the unit cost of paper bills increase.
Yep, I don't have a problem with it either, but I just thought it was funny that rugrat wants to move from Telecom because they charge $1.50 for a paper bill, and move to Snap, who charge $5 for a paper bill
richms: Can you pay by credit card with telecom now on the new system? Last I was with them you couldnt, they expected you to call up and read your card details with CSC out to some random over a phonecall to charge a phone account to it.
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