Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1387 posts

Uber Geek

Lifetime subscriber

# 142521 15-Mar-2014 18:03
Send private message

For quite some time the missus has been unable to top up her prepaid mobile via the telecom website. When you try to top up via the website and credit card option it just times out when trying to connect to this address https://ytcc.telecom.co.nz.
I had a play today and thought it may be because i have set our laptops up to use google dns servers so changed it back to auto set but made no difference. I then tried using my phone as a hotspot and bam it connected straight away.
Anybody know why we would not be able to access it via our normal network connection (vdsl)




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Filter this topic showing only the reply marked as answer Create new topic
2366 posts

Uber Geek

Trusted
Spark

  # 1006330 15-Mar-2014 18:23
Send private message

Try going to m.telecom.co.nz/yourtelecom and topping up from there. If you are using an Android or iOS device I'd recommend downloading the My Telecom app and topping up from there.


nzbnw







15023 posts

Uber Geek


  # 1006332 15-Mar-2014 18:25
Send private message

Don't you have to do it over a mobile connection? I recall have the same problem, and I believe you can only topup over 3G

 
 
 
 


2366 posts

Uber Geek

Trusted
Spark

  # 1006351 15-Mar-2014 18:53
Send private message

Not 100% sure but I think it should work via the My Telecom app?









1387 posts

Uber Geek

Lifetime subscriber

  # 1006353 15-Mar-2014 18:56
Send private message

nzbnw: Try going to m.telecom.co.nz/yourtelecom and topping up from there. If you are using an Android or iOS device I'd recommend downloading the My Telecom app and topping up from there.


nzbnw


That is where she was going. I have put My Telecom on her phone (ios) and she is all set now , Still does not take away it could not be done on line. If it can only be done over a mobile connection I would have thought it would have said something somewhere.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man




1387 posts

Uber Geek

Lifetime subscriber

  # 1006364 15-Mar-2014 19:07
Send private message

nzbnw: Not 100% sure but I think it should work via the My Telecom app?


Yeah she should be all good now I installed the My Telecom app for her.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man




1387 posts

Uber Geek

Lifetime subscriber

  # 1006365 15-Mar-2014 19:08
Send private message

mattwnz: Don't you have to do it over a mobile connection? I recall have the same problem, and I believe you can only topup over 3G


If that is the case its a pity they don't say that somewhere though.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


15023 posts

Uber Geek


  # 1006369 15-Mar-2014 19:13
Send private message

Presso:
mattwnz: Don't you have to do it over a mobile connection? I recall have the same problem, and I believe you can only topup over 3G


If that is the case its a pity they don't say that somewhere though.


Don't get me started on that topic. Their system is one of the more frustrating systems to top up from an ipad, unless you know exactly how to do it. Each time I top up I always forget exactly the process to follow. But accessing it over 3G is one of the requirements to top up a prepaid account and paying by cc, so if your 3g isn't working , you can't top up. I think it is impossible to top up over an normal fixed line connection. You may want to refer to this thread I started last time I had trouble topping up http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=132251 

 
 
 
 


1948 posts

Uber Geek
Inactive user


  # 1006465 15-Mar-2014 22:20
Send private message

All you need to do is go to http://www.telecom.co.nz/ytmobile and that works on a desktop, mobile, on 3g or over wifi. And you can topup there.

15023 posts

Uber Geek


  # 1006499 16-Mar-2014 00:07
Send private message

plambrechtsen: All you need to do is go to http://www.telecom.co.nz/ytmobile and that works on a desktop, mobile, on 3g or over wifi. And you can topup there.


That doesn't work over a non 3G connection, if you are on an ipad or non Txt capable device, and you don't know the password to logon. This is because it will txt you the password, and as ipad can't receive txts, you can't then get the password to enable you to login.  So the only option is to topup over a 3g connection, which automatically logs you in. I was told by telecom support that the other way is to put the sim into a telecom phone so you can get the txt, but not much good if you don't have a telecom phone to use. I detail the problem in the previous link and the solutions.

1948 posts

Uber Geek
Inactive user


  # 1006526 16-Mar-2014 07:28
Send private message

mattwnz:
plambrechtsen: All you need to do is go to http://www.telecom.co.nz/ytmobile and that works on a desktop, mobile, on 3g or over wifi. And you can topup there.


That doesn't work over a non 3G connection, if you are on an ipad or non Txt capable device, and you don't know the password to logon. This is because it will txt you the password, and as ipad can't receive txts, you can't then get the password to enable you to login.  So the only option is to topup over a 3g connection, which automatically logs you in. I was told by telecom support that the other way is to put the sim into a telecom phone so you can get the txt, but not much good if you don't have a telecom phone to use. I detail the problem in the previous link and the solutions.


If you login over 3g then in the portal there is a link up the top right left called "Change password" you can set your password that way. Click "Forgotten your password" link and you are away.

It happens to be the same password you setup for the app. And I should know as I support the database that holds everyone's password. ;)

8106 posts

Uber Geek

Subscriber

  # 1006537 16-Mar-2014 08:36
Send private message

I always topup via https://pwm.telecom.co.nz/mobileonliness/  and have nver had a problem..




Regards,

Old3eyes


1948 posts

Uber Geek
Inactive user


  # 1006545 16-Mar-2014 08:59
Send private message

So if you go onto http://www.telecom.co.nz/ytmobile over 3G on your non-text capable device.



First click Change Password up the top right.



Select "Forgotten your password"



Follow the prompts...



Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.