Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Kyanar

3214 posts

Uber Geek

Trusted
Subscriber

#142754 23-Mar-2014 22:16
Send private message

Way back a while ago, I asked Telecom to disable the voicemail viewer on my account because, frankly, it's terrible.  I was on the phone with them for an hour trying to diagnose why I was never receiving the voicemail notifications - and when they found an apparently "corrupted" notification and cleared it, I received every voicemail notification from the previous three years.  Basically, not a service I'm willing to rely on.  They dutifully disabled the stupid thing, and I found that a year later it had re-enabled itself (and, of course, stopped notifying me of voicemails).  I called them up again, and once more they disabled it.  Now, 2 months later, I find that it has again re-enabled on my account.

Can I actually turn the stupid thing off and have it stay off?  It is not a useful service to me.  And with the uselessness of it, I'm tempted simply to forward all calls to my 2talk number just so I can get voicemail with notifications that work.

 

(Also, does any telco actually treat voicemail as a real service?  Telecom's is dodgy, 2degrees deletes your mailbox every 60 days, and lord only knows that Vodafone does).

Create new topic
gajan
161 posts

Master Geek

Trusted
Spark NZ
Lifetime subscriber

  #1011561 24-Mar-2014 06:36
Send private message

Text off to 178 -

http://help.telecom.co.nz/app/answers/detail/a_id/20459/~/voicemail-viewer




My comments and remarks are not necessarily of my employer.


richms
23681 posts

Uber Geek

Trusted
Subscriber

  #1012070 24-Mar-2014 21:16
Send private message

Do telecom support an announce only mailbox yet, which will not record messages from people?




Richard rich.ms

 
 
 
 


hamdunc45
8 posts

Wannabe Geek


#1636968 21-Sep-2016 01:13
Send private message

A few months ago I noticed Dad's Telecom branded Nokia flip-phone having the voicemail viewer feature turned on. It had been off for years as it was easier for him to have the voicemail notifications showing on the screen and pressing call voicemail instead of going through text messages with his other text messages & getting confused. I tried texting Off to 178 but it didn't work. Thought it could be because it was an old style flip-phone & just left it. This week however, my Nokia Lumia's done the same thing. Voicemail viewer has turned itself On and texting Off to 178 doesn't work. Rang Spark, the Rep said I was on their old voicemail system and resetting my voicemail to the new system would fix it. He said the ability to turn voicemail viewer On or Off was still a feature & there was no changes he could see. The reset didn't work and the Spark Rep has logged a case to their escalating team. Has anyone else on geekzone noticed this issue with Voicemail Viewer, recently on their Spark phones?


dejadeadnz
2398 posts

Uber Geek

Trusted
Subscriber

  #1638715 22-Sep-2016 12:27
Send private message

hamdunc45:

 

A few months ago I noticed Dad's Telecom branded Nokia flip-phone having the voicemail viewer feature turned on. It had been off for years as it was easier for him to have the voicemail notifications showing on the screen and pressing call voicemail instead of going through text messages with his other text messages & getting confused. I tried texting Off to 178 but it didn't work. Thought it could be because it was an old style flip-phone & just left it. This week however, my Nokia Lumia's done the same thing. Voicemail viewer has turned itself On and texting Off to 178 doesn't work. Rang Spark, the Rep said I was on their old voicemail system and resetting my voicemail to the new system would fix it. He said the ability to turn voicemail viewer On or Off was still a feature & there was no changes he could see. The reset didn't work and the Spark Rep has logged a case to their escalating team. Has anyone else on geekzone noticed this issue with Voicemail Viewer, recently on their Spark phones?

 

 

I am having this exact problem and the CSR I am speaking with (I have asked her to escalate my concerns to their complaints team) has reported that the Voicemail Viewer feature cannot be turned off. The option is either that I lose my voicemail or accept text-based notifications instead of the previous "red dot" notification on my Iphone. IF the CSR is correct, this is the most ridiculous and retrograde change imaginable.

 

@JasonParis can you please advise if the CSR is in fact correct? If so, I find this particularly galling given that I had to go through hell a couple of years ago (i.e. hours of phone calls, e-mails, speaking with complaints people etc) just to get the Voicemail Viewer feature turned off. 

 

Sigh. This is just ridiculous.

 

 

 

 

 

 

 

 

 

 


hamdunc45
8 posts

Wannabe Geek


#1638781 22-Sep-2016 14:43
Send private message

I agree, it must be a lot easier & cheaper to let the phone show/do the notifications instead of producing & sending texts. What do Vodafone & 2 Degrees do with their voicemail notifications?


dejadeadnz
2398 posts

Uber Geek

Trusted
Subscriber

  #1639220 23-Sep-2016 09:47
Send private message

Sigh.

 

Will anyone from Spark comment on the recent issues raised at all?

 

 

 

 


richms
23681 posts

Uber Geek

Trusted
Subscriber

  #1639370 23-Sep-2016 12:54
Send private message

hamdunc45:

 

I agree, it must be a lot easier & cheaper to let the phone show/do the notifications instead of producing & sending texts. What do Vodafone & 2 Degrees do with their voicemail notifications?

 

 

It's turned off and on with a special SMS, so I dont think there would be any difference between the 2 as far as cost to them.

 

I would rather that telcos put some more effort into screening options pre-leaving a message and allow for better incoming call control than worry about how they notify you of messages.

 

But having to explain to old people that the SMS is not the voicemail and deleting one is not the other does get tiring.





Richard rich.ms

 
 
 
 


MikeAqua
6058 posts

Uber Geek


  #1663299 3-Nov-2016 13:02
Send private message

hamdunc45:

 

A few months ago I noticed Dad's Telecom branded Nokia flip-phone having the voicemail viewer feature turned on. It had been off for years as it was easier for him to have the voicemail notifications showing on the screen and pressing call voicemail instead of going through text messages with his other text messages & getting confused. I tried texting Off to 178 but it didn't work. Thought it could be because it was an old style flip-phone & just left it. This week however, my Nokia Lumia's done the same thing. Voicemail viewer has turned itself On and texting Off to 178 doesn't work. Rang Spark, the Rep said I was on their old voicemail system and resetting my voicemail to the new system would fix it. He said the ability to turn voicemail viewer On or Off was still a feature & there was no changes he could see. The reset didn't work and the Spark Rep has logged a case to their escalating team. Has anyone else on geekzone noticed this issue with Voicemail Viewer, recently on their Spark phones?

 

 

I'm having this issue (post-paid S4 running Lollipop).

 

My account was spontaneously switched to voice mail viewer about 6 weeks ago.

 

I hate it.





Mike


Create new topic





News »

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.