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227 posts

Master Geek

#142935 29-Mar-2014 10:03
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Our latest bill shows two mobiles now getting a monthly $3 Smart One Bill charge where we previously had no monthly charge for on account mobiles.
I'm told via online chat support that this change of plan was communicated via letters and email but I can find no record of either. I checked spam folder etc.
I did change to ebilling and change the broadband plan in Feb so I guess it's possible we slipped through some crack.

Anyone else with on account mobile able to confirm if they were informed or not? 

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Uber Geek

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  #1014960 29-Mar-2014 10:07
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Absolutely. I have the letter right here, dated 15 January 2014.

393 posts

Ultimate Geek

  #1014992 29-Mar-2014 11:25
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Just checked my bill and it's there. Also noticed I was charged for the few calls made when the $3 should cover it.

Closer inspection shows the $3 is billed in advance and the calls were for before the $3 started.

Will be checking the next bill carefully.

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