Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 


48 posts

Geek


  # 1018648 4-Apr-2014 16:55
Send private message

Well I got all excited for awhile.  

We lost internet yesterday around 4, got it back close to 6
kept going past 11pm yesterday - yipee
kept going past 10am today - yipee

3.50pm today - Gone 

I do hope some progress is being made somewhere as patience is wearing thin, and information from Telecom is scarce 

Usage for the month 5412.07GB

2044 posts

Uber Geek

Subscriber

  # 1018651 4-Apr-2014 17:06
Send private message

Wow, 5,412 GB - and that is with the connection broken half the time! Has to be a world record.

What on earth is TC doing?? I feel for you - not good enough.

 
 
 
 


4198 posts

Uber Geek

Trusted

  # 1018657 4-Apr-2014 17:08
Send private message

linw: Wow, 5,412 GB - and that is with the connection broken half the time! Has to be a world record.

What on earth is TC doing?? I feel for you - not good enough.


Well, Telecom has people looking at this. What we're not doing is giving a day by day public update of the status of our investigations. From early on in this thread you'll find acceptance that something is clearly funky here.

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




48 posts

Geek


  # 1018668 4-Apr-2014 17:20
Send private message

Talkiet:
linw: Wow, 5,412 GB - and that is with the connection broken half the time! Has to be a world record.

What on earth is TC doing?? I feel for you - not good enough.


Well, Telecom has people looking at this. What we're not doing is giving a day by day public update of the status of our investigations. From early on in this thread you'll find acceptance that something is clearly funky here.

Cheers - N


A private update would be nice...


4198 posts

Uber Geek

Trusted

  # 1018669 4-Apr-2014 17:23
Send private message

andrewk:
Talkiet:
linw: Wow, 5,412 GB - and that is with the connection broken half the time! Has to be a world record.

What on earth is TC doing?? I feel for you - not good enough.


Well, Telecom has people looking at this. What we're not doing is giving a day by day public update of the status of our investigations. From early on in this thread you'll find acceptance that something is clearly funky here.

Cheers - N


A private update would be nice...



I'll see who I can jab on Monday - The people looking at this aren't typical helpdesk staff - they are senior engineering personnel and they don't generally work 24*7. For one thing though, and I'm sure you've worked this out - don't worry about overage charges... The numbers you are seeing are clearly bogus.

Cheers - N







--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




48 posts

Geek


  # 1018672 4-Apr-2014 17:31
Send private message

Talkiet:
andrewk:
Talkiet:
linw: Wow, 5,412 GB - and that is with the connection broken half the time! Has to be a world record.

What on earth is TC doing?? I feel for you - not good enough.


Well, Telecom has people looking at this. What we're not doing is giving a day by day public update of the status of our investigations. From early on in this thread you'll find acceptance that something is clearly funky here.

Cheers - N


A private update would be nice...



I'll see who I can jab on Monday - The people looking at this aren't typical helpdesk staff - they are senior engineering personnel and they don't generally work 24*7. For one thing though, and I'm sure you've worked this out - don't worry about overage charges... The numbers you are seeing are clearly bogus.

Cheers - N




and then maybe we can talk about the $70 to date in data charges i've incurred.  
Don't get me wrong I appreciate your help and input, but this is costing me and my business - and then there's the kids...



48 posts

Geek


  # 1018695 4-Apr-2014 18:48
Send private message

Dammit internet gone again!

 
 
 
 


1948 posts

Uber Geek
Inactive user


  # 1018728 4-Apr-2014 19:24
Send private message

I've kicked off a line test, and the billing folks are looking into the backend (sorry I have been a bit busy these last few days to get back to you... Blame Talkiet.. laughing)



48 posts

Geek


  # 1018855 4-Apr-2014 22:52
Send private message

Got it back around 8:10pm - Gone again just now! 

719 posts

Ultimate Geek

Trusted
Spark NZ

  # 1019721 7-Apr-2014 08:24
Send private message

andrewk: 
and then maybe we can talk about the $70 to date in data charges i've incurred.  
Don't get me wrong I appreciate your help and input, but this is costing me and my business - and then there's the kids...


As I said in my PM to you about 4 days ago, if the issue is a Telecom issue (and I think we all agree that this is just about a certainty), then you will not be financially disadvantaged here.  We will take care of any overage etc costs.
If you have an upcoming bill which has those costs on it, then please give us a call on 126 (business) to register a dispute against the overage (and reference your trouble ticket number).  Then just pay your usual amount on the bill.

We are committed to getting this issue sorted, but you need to be patient as we conduct this investigation.




My views are my own, and may not necessarily represent those of my employer.


1 | 2 | 3 | 4 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.