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Mad Scientist
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  # 1032481 28-Apr-2014 11:39
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plambrechtsen:
joker97: Even the telecom app is not working (I suspect due to crawl slow rather than complete failure)

I don't know how much 3/4g I've used or will be using due to this :(


That's a separate issue that is also being worked on right now.


What is the scale of this issue and time to fix?

Or is it a secret ;p




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 1032490 28-Apr-2014 11:46
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Seems to be a secret as Telecom have not yet listed the 3 hour old issue affecting every broadband customer on their status page :(
http://www.telecom.co.nz/whatsnew/?f=network-status

Update: they seem to have moved the email issue to broadband isuue now. some progress....

 
 
 
 


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  # 1032493 28-Apr-2014 11:47
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This is my understanding of where we are at:
We can see what the issue is, but the real question is why it is occuring.  Until we can answer the second question, we can't answer the time to fix.
I also understand that it is not effecting all customers.




My views are my own, and may not necessarily represent those of my employer.


Mad Scientist
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  # 1032494 28-Apr-2014 11:47
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There is a trick if you don't want to type stuff go search in Google and open cached pages




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  # 1032496 28-Apr-2014 11:51
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cbrpilot: This is my understanding of where we are at:
We can see what the issue is, but the real question is why it is occuring.  Until we can answer the second question, we can't answer the time to fix.
I also understand that it is not effecting all customers.


What odds are you offering on "It's ALU's fault..." ?

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  # 1032497 28-Apr-2014 11:52
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cbrpilot: This is my understanding of where we are at:
We can see what the issue is, but the real question is why it is occuring.  Until we can answer the second question, we can't answer the time to fix.
I also understand that it is not effecting all customers.


Something to do with a few giganaires sucking all the internet to become a teranaire?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 1032504 28-Apr-2014 12:14
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One of our offices in Auckland CBD has lost ADSL. Not sure if that's related or not.




 


 
 
 
 


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  # 1032506 28-Apr-2014 12:19
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cbrpilot: This is my understanding of where we are at:
We can see what the issue is, but the real question is why it is occuring.  Until we can answer the second question, we can't answer the time to fix.
I also understand that it is not effecting all customers.


I've been told that the issue has been fixed now.  I don't have any further details on the root cause.  Something failed obviously, but there will be further analysis no doubt on why it had this particular impact.




My views are my own, and may not necessarily represent those of my employer.


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  # 1032510 28-Apr-2014 12:24
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Same problem here in the Wairarapa, nobody has yet said this problem is not affecting them so seems like it could be a network wide issue.

Since been with Telecom I am no longer in isphell but this issue and it's non-acknowledged status does remind me of the bad old days.

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  # 1032512 28-Apr-2014 12:26
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cbrpilot:
cbrpilot: This is my understanding of where we are at:
We can see what the issue is, but the real question is why it is occuring.  Until we can answer the second question, we can't answer the time to fix.
I also understand that it is not effecting all customers.


I've been told that the issue has been fixed now.  I don't have any further details on the root cause.  Something failed obviously, but there will be further analysis no doubt on why it had this particular impact.


Yep looks to be back for me again. Thanks.




Speedtest

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  # 1032513 28-Apr-2014 12:26
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Nevermind, their ADSL has come back up but they are having the same international problems.




 


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# 1032517 28-Apr-2014 12:34
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Sorry Telecom my mistake, you have acknowledged the network problem on your status page, I should have checked it first rather than rely on someone else's comments that it had not happened.

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# 1032519 28-Apr-2014 12:38
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I'm confused why are my posts registering as been placed yesterday afternoon instead of just after lunch today 28th April?

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  # 1032520 28-Apr-2014 12:41
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yay




Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  # 1032527 28-Apr-2014 12:50
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All working fine now on Telecom VDSL. woohoo, Thanks

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