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9 posts

Wannabe Geek


# 14420 2-Jul-2007 20:43
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Hi there

Firstly apologies if this topic has been covered before - I've been a Xtra Broadband customer for the past 3 years and since last week I've had my connection drop off randomly with varying downstream rates upon reconnection from ~ 256kps - 4000kps and a constant upstream rate of 160kps.
I then noticed on the voice line there is a considerable amount of clicking noises, so before I ring up Telecom to have a look I was wondering if you guys had a list of things to check for on my end - and what will Telecom want to know when I ring them up.
We used to have Sky Digital, but stopped in May - so I wonder if that had anything to do with it.

Okay, cheers guys.


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32 posts

Geek


  # 76664 2-Jul-2007 21:49
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Hey mate had a similar problem rang telecom they came around and fixed a splitter?? outside of the house i think anyways they did it at no cost and it solved the phone noise and certainly helped with the internet connection
cheers



9 posts

Wannabe Geek


  # 76668 2-Jul-2007 22:02
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Awesome, thanks. II'll have to ask them as well what caused the noise - as it's been sweet for the last few years.

 
 
 
 


15 posts

Geek


  # 76710 3-Jul-2007 12:02
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Do you live in a rural area by any chance?   if you do it could be an electric fence shorting out, and interfering with the phone-line (it's happened out where I live on more than one occasion)



9 posts

Wannabe Geek


  # 76712 3-Jul-2007 12:29
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Hey there - I live out in the suburbs (Mangere), but I know what you mean about line noise in rural areas - I've got family who live in a rural area who've been trying to get broadband up there for the last 3 years.

I got in contact with Telecom this morning and they reckon there is something seriously wrong with the phone exchange in our area and someone's going to come and have a look at it in 2 days time (LoL...wonder how serious it has to be for them to come straight away...LoL). In fact when I was on the phone with them, they had to call me back on my mobile cos the line noise was so bad.

So fingers crossed the problemw will be solved soon. I'll have to ask them about splitting the line, but I hear that inccurs and extra cost.

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Uber Geek

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  # 76720 3-Jul-2007 13:01
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The so called "wiring charge" is to install a central splitter, which is just a high quality ADSL filter permanently wired into your phone line.  You get one ADSL socket for your modem, and can not move it without extension cables.  All the other sockets in your house become analogue only, so no more need for line filters.  The charge is $150, as far as I know.  The filter cost around $40 and I installed it myself, but you must know what you are doing and use the right type of wires (I'm an electronic engineer).

Central splitters work better than line filters, because it is better designed and the coils have larger cores that do not easily saturate.  The only snag is having just one ADSL socket in the house.




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