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311 posts

Ultimate Geek
+1 received by user: 11

Topic # 145456 18-May-2014 20:14
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Hi there, I have a galaxy S3. which I bought last year, which is still under the factory warranty (I Just need to remove the root), and I have mobile insurance too.


I recently went on holiday outside NZ, and while I was on holiday, I dropped my phone on a hard ceramic tiled floor, and I cracked the bottom of the glass, and there's long crack going up the top half of my screen. While the phone is still usuable, lately I've been noticing reception issues too. Although my 3g signal has always been useless around here, I've noticed that my Wifi isn't very strong on the other end of the house, and frequently disconnects, which previously I had pretty rock solid wifi coverage throughout the house, and beyond on the S3, and this isn't a very big house.






My question is, how does the insurance work regarding excess etc?


I should've gotten the phone fixed, the moment I got back from SA, however I needed it badly, and I still do and I only found out today that while it's being repaired, or replaced, they let a person hire a phone, I also have some messages on my phone that are important to me, which I need to back up somehow.




Are S3s still being repaired, in my case, replace the glass, repair the reception issue, and the paint's peeling off the sides, or would they just replace it?
Are S3s still available, or would Telecom swap it for a S4, at the insurance's expense?











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5441 posts

Uber Geek
+1 received by user: 239

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  Reply # 1047606 18-May-2014 20:14
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

380 posts

Ultimate Geek
+1 received by user: 51

  Reply # 1050160 20-May-2014 22:40
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Mobile Insurance excess depends on your policy, newer policies are either $100 or $150 excess depending on your premium rate ( $9.95/$13.95 ) it is likely it would be repaired if still useable. You should call into a store or call 0800 MOB INS to get the ball rolling.


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  Reply # 1050222 21-May-2014 07:11
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