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836 posts

Ultimate Geek
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  Reply # 1047857 19-May-2014 10:13
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Same DNS issues here at work and we are with Vodafone using DNS 203.97.78.43 and 44. This issue keeps coming up. I will test the 8.8.8.8 DNS when the problem re-occurs.

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Geek
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  Reply # 1047859 19-May-2014 10:13
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All these apologies....but results is what we need...

The oa.telecom.co.nz APN has now been affected 3 times in the last month.The last 2 outages were 12 hours long. I think it is time to look elsewhere for reliable service.



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  Reply # 1047862 19-May-2014 10:16
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TroyRF: Sorry, guys. We're throwing everything we can at this to get the engine going smoothly.  


Thanks Troy - good luck to your teams to get the issue nailed promptly.

But Whipped Peanut Butter.... seriously?  The jar is full but the mass is just not all there....




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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Uber Geek
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  Reply # 1047863 19-May-2014 10:17
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Jarsky:
davidcole:
khull: Poor call centre is going to have a bad start to the week.


To be fair, it started last night (the mytelecom bit anyway)


It started at 6:50am this morning. The MyTelecom outage is part of the planned outage.


Hmm, but the broadband usage meter was down from yesterday morning (definitely was down yesterday afternoon),  unsure when it started.

Not all that important though in the scheme of things.




Previously known as psycik

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Uber Geek
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  Reply # 1047868 19-May-2014 10:24
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IceFragmatic: All these apologies....but results is what we need...

The oa.telecom.co.nz APN has now been affected 3 times in the last month.The last 2 outages were 12 hours long. I think it is time to look elsewhere for reliable service.


Good luck with that.   Let us know the name of the provider without faults. 

Telecom uptime is north of 99% which is pretty good. 

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  Reply # 1047880 19-May-2014 10:42
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surfisup1000:
IceFragmatic: All these apologies....but results is what we need...

The oa.telecom.co.nz APN has now been affected 3 times in the last month.The last 2 outages were 12 hours long. I think it is time to look elsewhere for reliable service.


Good luck with that.   Let us know the name of the provider without faults. 

Telecom uptime is north of 99% which is pretty good. 


I am not sure how you measure that? I'd be interested in some supporting documentation. Certainly parts of their system aren't as reliable as that.

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Geek
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  Reply # 1047881 19-May-2014 10:44
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Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.

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  Reply # 1047882 19-May-2014 10:46
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


If you want better, buy business services with an SLA, expect to pay for the roof for it. 

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Ultimate Geek
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  Reply # 1047883 19-May-2014 10:46
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


They do, When you pay for it :)




Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated 

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  Reply # 1047884 19-May-2014 10:49
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


of course they control all variables to.




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Master Geek


  Reply # 1047888 19-May-2014 10:56
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99% uptime

1% downtime

14.4 mins per day

3.65 days per year

!!!!!!!!!!

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Uber Geek
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  Reply # 1047889 19-May-2014 10:56
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networkn: I'd be interested in some supporting documentation.


You're in luck. I happen to have the last 5 years worth of telecom outage data in the closet. 

Whats your email? 





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  Reply # 1047890 19-May-2014 10:57
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


Who said 99%?  

I said north of 99%. 



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  Reply # 1047894 19-May-2014 10:59
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


I'm not sure if you're here to troll or be serious but all providers have issuesso changing from x to y will do nothing in terms of reliability since y might have an outage lasting longer. You've got to give Telecom credit, when there is an outage they're quite vocal about it and talk to their customers but the outages actually don't happen much either.

Give them a break and stop being so melodramatic. If you want a mobile service provider that has 99.9% reliability then build one yourself, you'll notice you have to take cell sites offline all the time for maintenance due to winds, storms etc as well as network upgrades. If there was no downtime you'll actually run into more issues - just ask JohnR.






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  Reply # 1047900 19-May-2014 11:05
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IceFragmatic: Sorry...but 99% is not good enough...that is still over 40 hours down per year......99.9% is what Telco's should be able to achieve.


Unfortunately __IT happens, often because of the human factor.  Like any business, ISPs have a cost/benefit calculation for everything.

And like any business or consumer, you'll also have a cost/benefit analysis for the services you buy (even if it is only a 5 second think).  If Telco reliability is an issue, get dual broadband connections and arrange some sort of failover from one to the other.

I suggest to our clients they they work out what half a day's broadband outage will cost them and then compare that to the cost of a second connection.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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