Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 
1450 posts

Uber Geek
+1 received by user: 543


  Reply # 1048801 20-May-2014 13:49
Send private message

eXDee: So my question is from a network resiliency point of view - is there any information on what actually went wrong - eg did a core switch/router/etc fail? And if so, what happened to redundancy? Multiple failures? Domino effect? Misconfiguration? What about being geographically independent?
Of course its likely we'll never know, but im genuinely curious - rather than trying to add blame and point the finger, as i know network downtime can happen to any company.

Can always learn lessons from issues like these.


I'd expect that any official information will come from their communications department, whose job it is to minimise damage to reputation and to appease the public.  Unfortunately this means it's unlikely to become a candidate for a case-study.





57 posts

Master Geek
+1 received by user: 20


  Reply # 1048802 20-May-2014 13:50
Send private message

Perhaps the View All Network Alerts should go HERE. Lol

 
 
 
 


13109 posts

Uber Geek
+1 received by user: 1535


  Reply # 1048805 20-May-2014 13:53
Send private message

CraigHumphrey: Perhaps the View All Network Alerts should go HERE. Lol

 

That is a closer match than the homepage, but that set of icons is also on the homepage. You would think that if they were linking it to the network status on the homepage, that they would had least put an anchor in the page to the status icons. What they have done is made the network status section of their website more useless than it was. It wasn't great before, but it is even worse now.

57 posts

Master Geek
+1 received by user: 20


  Reply # 1048813 20-May-2014 14:03
Send private message

I though perhaps that they had spent too much time worrying about the mobile experience of their website, to worry about whether it made sense or worked properly on a desktop.

But I see it's even more broke on my iPhone 4S...

362 posts

Ultimate Geek
+1 received by user: 13


  Reply # 1048819 20-May-2014 14:14
Send private message

freitasm: Just received :

TELECOM UPDATE ON SERVICE ISSUES - 5.20PM

Telecom has now resolved a hardware failure and our call centres, website and other online customer support are now available. Telecom apologises to all those customers who have been affected in any way by today’s problems.


Telecom has rostered extra call centre staff on this evening to assist with any backlog in customer support needs.



I've been trying since noon yesterday (Monday), to get my existing telecom number transferred to a micro sim without any luck after several  on hold waits for up to 50 minutes per time.  In desperation I went to a local telecom store to see if they could do it   a few minutes ago and I got told that they couldn't get through either.  Sigh.




mxpress

1054 posts

Uber Geek
+1 received by user: 71


  Reply # 1049943 20-May-2014 17:37
Send private message

Just make the SIM smaller yourself. Have done it with no issues there are plenty of pdfs you can print and tape the sim to, then you just need a sharp craft knife :-)

1054 posts

Uber Geek
+1 received by user: 71


  Reply # 1049948 20-May-2014 17:39
Send private message

This PDF works great, it's the one I use.

http://loghatalasr.ahram.org.eg/Media/File/2013/6/3/2013-635058681428600824-860.pdf

178 posts

Master Geek
+1 received by user: 63


  Reply # 1050742 21-May-2014 22:56
Send private message

surfisup1000:
UncleArthur: 

Word I've heard is that it was a switch failure..... pretty poor resiliency when 'a' switch failure can do this to a major ISP.....I would expect this from an SMB, not the countries largest telco.
Time for Simon Mutter to stop cutting to the bone quite so much me thinks.


Aren't you making too many assumptions and jumping to a conclusion that could well be wrong?


Fair call.
However speaking as an ex-employee who was among the 1200 redundancies last year I have a reasonable idea on how much the axe is swinging on costs. (moved on to a place that isn't cutting things as close to the bone), NZ is a small place, and thus I still know people there who know.

But, to be fair, I'm hardly impartial, so I think I'll leave it there thanks.

1 | 2 | 3 | 4 | 5 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.