eXDee: So my question is from a network resiliency point of view - is there any information on what actually went wrong - eg did a core switch/router/etc fail? And if so, what happened to redundancy? Multiple failures? Domino effect? Misconfiguration? What about being geographically independent?
Of course its likely we'll never know, but im genuinely curious - rather than trying to add blame and point the finger, as i know network downtime can happen to any company.
Can always learn lessons from issues like these.
I'd expect that any official information will come from their communications department, whose job it is to minimise damage to reputation and to appease the public. Unfortunately this means it's unlikely to become a candidate for a case-study.