Telecom mobile broadband excessive data use

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom mobile broadband excessive data use

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Inphinity

2780 posts

Uber Geek

#1063651 11-Jun-2014 21:45

wongtop: Windows updates (Patch Tuesday?)

I know people in similar situations who use multiple SIMs. When the data is used up on one they just put the next one in. It seems crazy that you can't just keep on buying more data on the same SIM, but instead revert to the overage rates.

I'm confused, I was previously able to purchase additional data packs to get extra data on a SIM. Are you saying this is no longer available? I'd be surprised.

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wongtop

560 posts

Ultimate Geek

#1063691 11-Jun-2014 22:12

Inphinity:
wongtop: Windows updates (Patch Tuesday?)

I know people in similar situations who use multiple SIMs. When the data is used up on one they just put the next one in. It seems crazy that you can't just keep on buying more data on the same SIM, but instead revert to the overage rates.

I'm confused, I was previously able to purchase additional data packs to get extra data on a SIM. Are you saying this is no longer available? I'd be surprised.

Maybe they are on plans that have been grandfathered. It seems that on current plans you can indeed keep buying data.

graemeh

2078 posts

Uber Geek

#1063871 12-Jun-2014 10:26

debrisslide: They told me for privacy reasons they can't look at what caused the actual usage

That answer sounds like a CSR making up answers because they don't really know.

I suspect the true answer is that they can't tell you what caused the actual usage because they don't record enough detail about your usage to tell you.

Perhaps the NSA or GCSB can help?

Spiker

34 posts

Geek

#1064024 12-Jun-2014 13:00

I'm also on the 4GB + 4GB free plan and for the first time had a data over run for the first time ever. I didn't understand what the extra charge on my account was & when I rang up it was explained to me I'd gone over which surprised me. It was only thirty something dollars so I took it on the chin & paid the bill.

It's interesting to see someone else has had a similar experience on the same plan.. I also find it interesting that a month later we are getting letters today saying they are kicking us off that plan and are helpfully going to charge us more for less. Just great, now I have to go shopping around.

coffeebaron

6193 posts

Uber Geek

Trusted

Lifetime subscriber

#1064111 12-Jun-2014 14:33

Spiker: I'm also on the 4GB + 4GB free plan and for the first time had a data over run for the first time ever. I didn't understand what the extra charge on my account was & when I rang up it was explained to me I'd gone over which surprised me. It was only thirty something dollars so I took it on the chin & paid the bill.

It's interesting to see someone else has had a similar experience on the same plan.. I also find it interesting that a month later we are getting letters today saying they are kicking us off that plan and are helpfully going to charge us more for less. Just great, now I have to go shopping around.

What are you from?

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Spiker

34 posts

Geek

#1064140 12-Jun-2014 14:56

coffeebaron:
Spiker: I'm also on the 4GB + 4GB free plan and for the first time had a data over run for the first time ever. I didn't understand what the extra charge on my account was & when I rang up it was explained to me I'd gone over which surprised me. It was only thirty something dollars so I took it on the chin & paid the bill.

It's interesting to see someone else has had a similar experience on the same plan.. I also find it interesting that a month later we are getting letters today saying they are kicking us off that plan and are helpfully going to charge us more for less. Just great, now I have to go shopping around.

What are you from?

Huh??

coffeebaron

6193 posts

Uber Geek

Trusted

Lifetime subscriber

#1064503 12-Jun-2014 22:13

Spiker:
coffeebaron:
Spiker: I'm also on the 4GB + 4GB free plan and for the first time had a data over run for the first time ever. I didn't understand what the extra charge on my account was & when I rang up it was explained to me I'd gone over which surprised me. It was only thirty something dollars so I took it on the chin & paid the bill.

It's interesting to see someone else has had a similar experience on the same plan.. I also find it interesting that a month later we are getting letters today saying they are kicking us off that plan and are helpfully going to charge us more for less. Just great, now I have to go shopping around.

What are you from?

Huh??

Opps, I meant where are you from? There may be better options.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

jaidevp

331 posts

Ultimate Geek

Trusted

Spark NZ

#1065029 13-Jun-2014 16:24

graemeh:
debrisslide: They told me for privacy reasons they can't look at what caused the actual usage
That answer sounds like a CSR making up answers because they don't really know. I suspect the true answer is that they can't tell you what caused the actual usage because they don't record enough detail about your usage to tell you. Perhaps the NSA or GCSB can help?

As I said if you PM me your details/number I can have a look and possibly give a general idea on what the useage was related to.

oxnsox

1923 posts

Uber Geek

#1065094 13-Jun-2014 17:49

If you can keep buying topups, wouldn't it be great if the Telco simply charged you at the per mb rate until you reached the topup amount, then automatically credited uou with the topup data pack (less amount used)?

debrisslide

12 posts

Geek

#1065109 13-Jun-2014 18:13

jaidevp:
graemeh:
debrisslide: They told me for privacy reasons they can't look at what caused the actual usage
That answer sounds like a CSR making up answers because they don't really know. I suspect the true answer is that they can't tell you what caused the actual usage because they don't record enough detail about your usage to tell you. Perhaps the NSA or GCSB can help?

As I said if you PM me your details/number I can have a look and possibly give a general idea on what the useage was related to.

Thanks for the offer but I'll let it ride. If the "Telecom complex mobile technical team" can't figure it out, who can? I am ready to move on, can't wait for Spark! (insert Tui ad)

Graymond

145 posts

Master Geek

#1067790 17-Jun-2014 18:25

Spiker: I'm also on the 4GB + 4GB free plan and for the first time had a data over run for the first time ever. I didn't understand what the extra charge on my account was & when I rang up it was explained to me I'd gone over which surprised me. It was only thirty something dollars so I took it on the chin & paid the bill.

It's interesting to see someone else has had a similar experience on the same plan.. I also find it interesting that a month later we are getting letters today saying they are kicking us off that plan and are helpfully going to charge us more for less. Just great, now I have to go shopping around.

Have also received that letter, they dropped me back to 4gig at the end of the first two year period but reinstalled back to 4 + 4 free when I complained, after-all the original promo did not state that you reverted back to 4gig, now this sneaky move, 'due to some changes at our end, we need to update your mobile plan' yeah right
As we are totally mobile the reduction in data plus increase in price is not acceptable, I also am shopping around.