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  Reply # 1065104 13-Jun-2014 18:02
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joff_nz: Hah, no. Regardless of policy, (whether it officially exists or not), is it reflected in the terms and conditions or agreement the customer had/has with telecom?


Really, reflects under common sense for the customer. Sometimes customers find their way around things (getting interest free payments from Telecom because they have broadband, using the phone on another network for example). Telecom is not really a finance company and the interest free payments are part of postpaid plans.

They're a business, not a charity case.




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  Reply # 1065111 13-Jun-2014 18:15
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I agree, Telecom is absolutely a business and as a rule tend to side with Telecom in most complaints I see on here.

The fact is for years, they offered interest free deferred payments on one bill, with no commitment to any monthly spend on the cellphone, based on the point the customer must have a landline, and this customers case is no different. If telecom has now changed what they would like to offer, as I said up front I say they have the right to do so as per their t&cs , but that doesn't mean if a customer expresses their disappointment, they wouldn't choose to waive that right (such as by offering a $3 a month credit for the next 18 months)

 
 
 
 


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  Reply # 1066618 16-Jun-2014 13:40
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It is an interesting situation.

As the plan that Telecom are now charging $3 for is tied to the interest free phone deal you could argue that you have a contract for that period and they can't put the price up.

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