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1253 posts

Uber Geek
+1 received by user: 256


  Reply # 1115478 25-Aug-2014 20:51
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And its down again. Cant send .

3rd world email service at best.

117 posts

Master Geek
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  Reply # 1115497 25-Aug-2014 21:04
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im having problems as well.some body should light up there spark and it might make them move.

 
 
 
 


1253 posts

Uber Geek
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  Reply # 1115501 25-Aug-2014 21:10
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And yet no mention on their status page. So whats the point of even having that.
perhaps thats why the status page is buried in their website now, have to google to find it.

 

There are a few complaints on the facebook page about this latest issue. I know they dont have controll over yahoo...
But TELECOM HAVE TO TAKE OWNERSHIP OF THIS ONGOING ISSUE.



13369 posts

Uber Geek
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  Reply # 1115503 25-Aug-2014 21:14
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It's been up and down for me too for the last few days. According to the Radio NZ story from last week on it, spark staff aren't commenting publicly about it, which could be why after 7 pages, they haven't bothered to post anything. Gary McCormack from the radio nz story, was apparently sending them a bill for the time wasted. I think if they have an on going problem with their spark yahoo email service, they should acknowledge it. To have this many outages and problems so often would indicate either an ongoing problem, or a very low quality service, if they consider it to be normal.

618 posts

Ultimate Geek
+1 received by user: 12


  Reply # 1115517 25-Aug-2014 21:29
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yep down again... pop/imap however web mail seems to be working



13369 posts

Uber Geek
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  Reply # 1115577 25-Aug-2014 23:43
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Looks to be back up now. I wonder if Spark staff will ever comment on here, with details with what is going on, or whether this is going to be an ongoing problem forever.

2348 posts

Uber Geek
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  Reply # 1115597 26-Aug-2014 01:28
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mattwnz: ... I wonder if Spark staff will ever comment on here, with details with what is going on, or whether this is going to be an ongoing problem forever.


By comparison I'm sure the VF GZ'ers would be all over this here if a similar VF issue arose.

1434 posts

Uber Geek
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  Reply # 1115599 26-Aug-2014 01:59
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the issues are out of Sparks control. Yahoo's Email product is a dog everyone knows this.. it cant be changed over night, the service is provided FREE for residential use "SO MANY PEOPLE USE IT FOR BUSINESS" provided at "best effort"




618 posts

Ultimate Geek
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  Reply # 1115600 26-Aug-2014 02:03
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perhaps they should of partnered with google instead of yahoo for email
 
or even the devil.. lol but I guess google now days = the devil... do no evil (their tag line) was long gone when it hit the share market


as yes can confirm imap and pop started to work a hour after my comment

17515 posts

Uber Geek
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  Reply # 1115608 26-Aug-2014 06:51
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People actually use this?

Onward
11395 posts

Uber Geek
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  Reply # 1115610 26-Aug-2014 06:56
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I dumped ISP email a while back, no more hassles.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


1253 posts

Uber Geek
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  Reply # 1115652 26-Aug-2014 09:05
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l43a2:he service is provided FREE for residential use


Not true, its is part of their home internet package.
If they had never offered email, so many Telecom home users would have signed up with
another ISP.

Now heres the thing they need to realise
if you decide not to use xtra/yahoo email, then you really dont need "Spark" as an ISP or home ph provider, there are better options.
As soon as home users move away from xtra/yahoo email, the next step for them change ISP & home ph provider .



13369 posts

Uber Geek
+1 received by user: 1598


  Reply # 1115920 26-Aug-2014 15:32
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l43a2: the issues are out of Sparks control. Yahoo's Email product is a dog everyone knows this.. it cant be changed over night, the service is provided FREE for residential use "SO MANY PEOPLE USE IT FOR BUSINESS" provided at "best effort"


It's been an ongoing problem now for months, if not a year, so they have had plenty of time to get it fixed permanently . It isn't outside their control, they can move to another supplier, and they had the choice to do this last year I believe after they reviewed it, but chose to stay with their supplier. They have chosen to subcontract out the service, so they have to take responsibility for any subcontracted out services. It is not as though telecom customers are able to contact yahoo directly anyway for support on it. They should take ownership of the problem, and come up with a solution. It is also not a free service, it is part of many peoples connection. Also some people who don't have an internet connection pay I believe $20 per month (I stand to be corrected on the actual amount, as it used to be $5 but went up) for a xtra email address these days. Also services with ongoing faults are not fit for purpose under the CGA, as they must be free from ongoing problems. You do contradict yourself though because you first say the service is a dog, and then it is 'best effort' . If it is a dog, then it can hardly  be 'best effort', especially if it is a poorer quality service with more outages than most other paid and  free providers out there. I

adx

21 posts

Geek
+1 received by user: 6


  Reply # 1116272 27-Aug-2014 09:40
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Agreed it absolutely isn't a free service, and near-daily failures can't be called "best effort" if Spark is to be considered competent (or even any more than an elaborate scam, since it's illegal to con people into paying for something they can't use). Take it a step further and they could argue you're paying $80/mo for the pure joy of exposure to their happy marketing, with all the actual services provided "free" - that would never hold water in a court (no matter how close to the truth it may be...).

 

I understand how they got into the position they are in now, but I fail to understand how they can't get themselves out of it.

1253 posts

Uber Geek
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  Reply # 1116475 27-Aug-2014 13:30
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Now this is getting interesting

CGA will come into play, surely.
I and many others stick with Telecom , paying higher than market pricing, JUST so I can keep the @xtra email adress
That was part of the deal when I signed up many many years ago, I now have become reliant on it .

So since yahoo/xtra email isnt 100% 'fit for purpose' surely telecom home internet users are due a partial refund.
Its time for the commerce commission to get involved.

Telecom need to be forced to start offering partial refunds (watch how quick things would change if that ever happened)

If the Xtra email was truley 'free' , then Telecom wouldnt charge for that service when users change ISP & want to keep the xtra email open.

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