Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




36 posts

Geek


#148911 5-Jul-2014 09:46
Send private message

I had a technician visit about 24 hours ago upgrading my ADSL to VDSL, but now I'm still without Internet (DSL signal is up and stats reasonable).

I have spent about 6 hours in total waiting on phone and talking to Telecom since then, every time I was given a different reason, a different deadline and a new hope, and as you can imagine, followed by a new disappointment and another phone call.

Now I was just told to wait for another day. Is VDSL provisioning really that hard?? Why should a paying customer get transferred among Telecom teams and get told different things - inter-team communication and cooperation is a minimum requirement for an enterprise.

Tried to file a complaint but their web form always produced an error 404...

Any suggestions other than to wait and wait? I'm now transferring my work to my own customers on 3G and watching my pocket burning holes...

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

39 posts

Geek


  #1081332 5-Jul-2014 10:34
Send private message

To answer your question almost evey customer who got VDSL with Telceom yesterday has the same issue. Part of the provisioning platform had an issue and was not passing the information to the right place it is being fixed as we speak we expect 24 hours for resolution.

View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44


NordVPN rolling out NordLynx new generation VPN protocol based on WireGuard
Posted 23-Apr-2020 16:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.