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Topic # 149997 8-Jul-2014 00:08
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Hi All

Had VDSL2 for about a year now, cant complain how fast it was for the first few months, was what was expected of it.
But over the course of the last few months I've found that international traffic is grinding to a halt, pages taking in excess of 15+ seconds to load, download speeds struggling to get over 1mb/s at the very best from several file locker and test file sites, last night i couldn't even break the 20kb/s mark, but never an issue with upload speed which is always 1.1-1.2mb/s, 99% of the time its faster than i can download.
However downloading files from with in new zealand have no problem in downloading at a solid 4mb/s any time of the day.
Same results on 5 different computers in the household. 

Priror to VDSL2, i was on ADSL2+ which gave me better international speeds all the time, a solid 1.8-2.0mb/s down speed.

So in a nutshell, international speed is rubbish and getting worse, national speed is perfect and appears to stay that way.
Obviously there is no issue with the modem/jackpoint/wiring if i am getting these good speeds nationally.

Done all the obvious many times e.g restart modem, restarted computers, tried different dns etc etc with no change.

Use both windows and mac (win7/win8/osx10.9/ios7) all give same results.

Using the Technicolor TG589vn v2 modem supplied by Telecom
Connected at 37,136kb Down/ 10,354kb Up 

On the Home Broadband Package - 500gb (which telecom tell me has no speed shaping what so ever)

I in a rural area but that is no issue in this case with the national speeds i can get, post code 7812 to be exact.

Just done a speed test to show what I'm getting right now as i write this




Can i get some thoughts on this? Any ideas as to what i can do to sort this out?

Telecom dont seem overly bothered and blame everything else bar the throttling they obviously have in place it would seem

Look forward to getting some thoughts on this
Cheers

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  Reply # 1083812 8-Jul-2014 00:08
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1083822 8-Jul-2014 00:16
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  Reply # 1083828 8-Jul-2014 01:04
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Nice. Can't get half of that.

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  Reply # 1083844 8-Jul-2014 08:16
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53/10 Telecom VDSL Connection

Softlayer in San Jose

Internode was about 1/3 of that

most other ones on the west coast i cant even crack 10mbps down, which is pretty poor considering ive seen others on different ISP's get near to line speeds to the westcoast

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  Reply # 1083846 8-Jul-2014 08:27
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You said you have a problem and posted a speed test that doesn't show the problem - I presume that shows the line at its best. How about doing a range of speed tests showing the problem, at different times to different servers (suggest Australia and west coast USA) then posting them all at once.

A bit more detail on your setup would be good. Are you doing this from WiFi or an Ethernet connection? Ethernet is the only valid way to test btw. Any other details you can think of would be relevant too.




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  Reply # 1083851 8-Jul-2014 08:35
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For clarity, note the OPs speed test is in MB, rather than the more common Mb, and reflects a ~30/9 connection speed.
There were some other threads specifically around international speeds on Telecom xDSL products last night, which seemed primarily to be issues around Internode. Unsure what the result was...




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  Reply # 1083954 8-Jul-2014 10:26
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Will get some intentional speed tests up later this evening. Just showing how good my nz speed test shows.
As for connection, strictly ethernet.

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  Reply # 1083997 8-Jul-2014 11:33
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Lol

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  Reply # 1083999 8-Jul-2014 11:34
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Someone please explain how to multiply by 8 to op :)



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  Reply # 1084015 8-Jul-2014 11:43
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joker97: Someone please explain how to multiply by 8 to op :)


What seems to be the problem? Can you not work in different units of measurement?

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  Reply # 1084018 8-Jul-2014 11:51
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Hi!

 

Im having massive problems with international traffic too!

 

I'm on the same plan as you. VDSL2 .500 gig. Over the last few months my international speed has almost come to a crawl, ever since telecom started the unlimited bandwidth!

 

Last night my speed was so bad, nothing was loading what so ever. Cant even play videos on most of my favorite international websites e.g liveleak or load picture content or pages. Cant download anything from file lockers.

 

honestly its imposable to do anything! Ive never had an issue with speed until a few months ago
I even replaced my router thinking that was the problem, but it didn't help anything!

 

It was so bad last night that I came to visit these forums to see if any one else is having what same problem!

 

I never come here.

 

HELP!

 

 

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  Reply # 1084019 8-Jul-2014 11:54
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tm89:
joker97: Someone please explain how to multiply by 8 to op :)


What seems to be the problem? Can you not work in different units of measurement?


to be clear, your speedtest shows a download speed of 3.83MBps. (Mega Bytes per second)  Which is the same as 30.64Mbps (Mega bits per second)  1 byte = 8 bits.

Whilst that's not 'perfect',  for a sync rate of 37Mbps,  a speedtest result of 30Mbps is absolutely fine.



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  Reply # 1084020 8-Jul-2014 11:55
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flipdingo: Hi!
Im having massive problems with international traffic too!
I'm on the same plan as you. VDSL2 .500 gig. Over the last few months my international speed has almost come to a crawl, ever since telecom started the unlimited bandwidth!
Last night my speed was so bad, nothing was loading what so ever. Cant even play videos on most of my favorite international websites e.g liveleak or load picture content or pages. Cant download anything from file lockers.
honestly its imposable to do anything! Ive never had an issue with speed until a few months ago
I even replaced my router thinking that was the problem, but it didn't help anything!
It was so bad last night that I came to visit these forums to see if any one else is having what same problem!
I never come here.
HELP!
 


Good to see I'm not the only one experiencing this issue. What are your speeds like with in New Zealand?



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Geek
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  Reply # 1084022 8-Jul-2014 11:56
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NonprayingMantis:
tm89:
joker97: Someone please explain how to multiply by 8 to op :)


What seems to be the problem? Can you not work in different units of measurement?


to be clear, your speedtest shows a download speed of 3.83MBps. (Mega Bytes per second)  Which is the same as 30.64Mbps (Mega bits per second)  1 byte = 8 bits.

Whilst that's not 'perfect',  for a sync rate of 37Mbps,  a speedtest result of 30Mbps is absolutely fine.


Thanks for the clarification. Just used to working in megabytes.

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  Reply # 1084023 8-Jul-2014 11:58
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Maybe try another provider, you could always port away then port back if no better

I'm a bit worried about my speeds to LA too .... ;-)


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