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275 posts

Ultimate Geek
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Topic # 150311 18-Jul-2014 11:13
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Hello

Can you advise which light on the Telecom technicolor modem is the ADSL light.
the modem has separate broadband and internet lights.
I figure that the broadband light is the ADSL light as its on solid green.
The internet light however is out completely.
Sometimes the internet light will come on randomly and flash and stay on for a few minutes and the internet will be availble.

Tried different filters, and plugged modem into a different jack point. Also tried a brand new modem but the internet light stays off also, or flashes green. Like the previous modem it did connect to the internet briefly.
Broadband light stays on solid most times.

Telecom are doing a 24hr test.
If I plug a phone into the jack point I can hear static.
So would static on the phone line cause the internet or the broadband light to go out.

Thanks

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2499 posts

Uber Geek
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  Reply # 1091283 18-Jul-2014 11:25
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assuming it's the same as the one I had (TG589 I think?) 'Broadband' is DSL line sync, 'Internet' is PPP authentication




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Uber Geek
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Trusted

  Reply # 1091284 18-Jul-2014 11:28
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if there is static on the line it could indicate a line fault which may be stopping your broadband from working.




 
 
 
 




275 posts

Ultimate Geek
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  Reply # 1091286 18-Jul-2014 11:30
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OK thanks - yes it is that model or thereabouts.

so why would the Internet light (PPP0a) go out if I have the username and password correct because sometimes it does connect
I would have thought that static on the line would affect the adsl (broadband light) or am I wrong.

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Uber Geek
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  Reply # 1091307 18-Jul-2014 11:38
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get the manual and see what solid and flashing lights mean :)

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Uber Geek
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  Reply # 1091418 18-Jul-2014 14:14
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The broadband light is the adsl light, the internet light green means it has logged onto isp ok.

So you're getting an adsl signal, but it's not logging onto telecom.

Think on telecom Passwords don't matter as it's authenicated by the line.

Think default is user@xtrabb.co.nz and then any password you like as long as not blank.


http://help.telecom.co.nz/app/answers/detail/a_id/12736/~/dns-and-adsl-settings



Edit: line noise could be the problem also and need wiring work or master filter put in.



275 posts

Ultimate Geek
+1 received by user: 6


  Reply # 1091735 18-Jul-2014 20:25
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Hello
Thanks.
I have since found the the light instructions on telecom's website.
The modem does have that email address with a password.
The physical location of the modem is Kainga and I think other people have had issues out there also.



275 posts

Ultimate Geek
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  Reply # 1091925 19-Jul-2014 10:53
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Just been speaking to someone who went to the site and logged in with their special student services account where you only need a modem that has an adsl connection and you go to a page on the internet and they got it working through their Student ISP account.
Can anyone explain that.
Maybe something to do with Telecom's profiling?


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  Reply # 1091950 19-Jul-2014 12:11
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user@xtrabb.co.nz and then any password you like as long as not blank

if its still not working with that info you have a setting thats not correct

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