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'That VDSL Cat'
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  Reply # 1092765 21-Jul-2014 01:02
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chevrolux: You must be quite a distance from the ISAM for sync speeds that terrible. Not surprising when you consider how relaxed Chorus are getting with VDSL - used to be a strict 10.8dB and now they just seem to provision it for anyone who asks for it.

As sbiddle mentioned, highly likely you have a dodgy pair. I don't really accept the notion that 20m of Cat5e/Cat6 from the lead-in to the modem makes all that much difference, I think that is just consultants with theoretical datasheets who came up with that idea. As long as there is a good quality piece of wire to the ETP where the splitter is things should be fine - note the wording, "good quality".

I believe the minimum service level for VDSL is 15Mbps download speed so Chorus either need to get it fixed or roll you back to ADSL2+ which will probably give you similar downstream rates but an abysmal 1Mbps upload rate. If I were you I would stick with the current 10/10 connection, that is what I want at my place!!!


should have really stuck to that 10.8dB... lines like this clearly show, atlest for downstream, VDSL isnt best.




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  Reply # 1105463 9-Aug-2014 15:36
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Thanks guys. Another Chorus technician came out, had a look at it for 2 minutes and said that the original technician hasn't done the wiring and just used a spare pair from the alarm system which he said isn't good. Hmm. But he didn't fix it and recommended I get an electrician to do the Cat5 cabling. Lol? But he said he did some test at the ETP and reckons I should be getting about 30MB/down once it's done correctly. Hmmm

'That VDSL Cat'
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  Reply # 1105468 9-Aug-2014 15:44
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ritzlal: Thanks guys. Another Chorus technician came out, had a look at it for 2 minutes and said that the original technician hasn't done the wiring and just used a spare pair from the alarm system which he said isn't good. Hmm. But he didn't fix it and recommended I get an electrician to do the Cat5 cabling. Lol? But he said he did some test at the ETP and reckons I should be getting about 30MB/down once it's done correctly. Hmmm


call your isp, repeat exactly what the tech had told you.

chorus should come out and fix it, generally they send the tech who did the botch up back out on the opinion "they know what they did wrong".
A full installation for VDSL should include, a master filter installed at the ETP, with a fresh run of cat5E atlest, from the ETP to the jackpoint where possible. (clearly if its unreasonable, its unreasonable but that would be a completely different discussion)

ild be fuming if a tech went oh, you have some cat5 running here, let me just use the spare pair without saying anything.


personally, if a techs going to come out and confirm that is the case, they should just run the cable.. likely take them 5~10 mins, and save the complete hassle! 




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  Reply # 1105483 9-Aug-2014 15:46
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ritzlal: Thanks guys. Another Chorus technician came out, had a look at it for 2 minutes and said that the original technician hasn't done the wiring and just used a spare pair from the alarm system which he said isn't good. Hmm. But he didn't fix it and recommended I get an electrician to do the Cat5 cabling. Lol? But he said he did some test at the ETP and reckons I should be getting about 30MB/down once it's done correctly. Hmmm



well get back to your provider to get the chorus techs back to do it properly (its not up to you to get someone else in to do it) - you pay for the proper install as part of your contract with your provider (eceptions do apply eg Bigpipe)




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  Reply # 1105486 9-Aug-2014 16:12
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Thanks a lot guys. Appreciate it. Have learnt a bit through this...yet can't understand why the dramas from Chorus technicians over what seems so simple. There is heaps of space under the house...they only need to run about 10m of cabling max (there is a clear path of 5m from the etp to the vdsl jack). Hopefully they can sort this sh*t out. What a waste of time.

Thanks again to all those that have helped with their input. Have a great weekend :)

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  Reply # 1105493 9-Aug-2014 16:23
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ritzlal: Thanks a lot guys. Appreciate it. Have learnt a bit through this...yet can't understand why the dramas from Chorus technicians over what seems so simple. There is heaps of space under the house...they only need to run about 10m of cabling max (there is a clear path of 5m from the etp to the vdsl jack). Hopefully they can sort this sh*t out. What a waste of time.

Thanks again to all those that have helped with their input. Have a great weekend :)


sometimes the shortcuts they take just baffle me..

for what would be an extra 5 mins, they turn into another days work fixing it back up IF its caught onto.


makes me question, do i just commonly see the worst cases, or does it just slide that often!


to make it clear, im not saying all techs are bad, infact many have been great, there is simply a few bad eggs giving them all a bad name!




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  Reply # 1114660 24-Aug-2014 17:20
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Agree. From what I saw in the end, it looked pretty fricken easy! Both the guys came out and installed the Cat6 cabling. Now getting about 18-27MB down and 8-10 up. Glad they got there in the end...prob should've offered me a credit since I didn't quite have "VDSL" for that month but meh, shouldn't expect too much from these big corporates.

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  Reply # 1114667 24-Aug-2014 17:23
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ritzlal: Agree. From what I saw in the end, it looked pretty fricken easy! Both the guys came out and installed the Cat6 cabling. Now getting about 18-27MB down and 8-10 up. Glad they got there in the end...prob should've offered me a credit since I didn't quite have "VDSL" for that month but meh, shouldn't expect too much from these big corporates.


Dont count on a credit. You have an active VDSL port and it was working so there wouldnt be credit due. plus any xDSL service is best effort.




 




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  Reply # 1114751 24-Aug-2014 19:40
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TimA:
ritzlal: Agree. From what I saw in the end, it looked pretty fricken easy! Both the guys came out and installed the Cat6 cabling. Now getting about 18-27MB down and 8-10 up. Glad they got there in the end...prob should've offered me a credit since I didn't quite have "VDSL" for that month but meh, shouldn't expect too much from these big corporates.


Dont count on a credit. You have an active VDSL port and it was working so there wouldnt be credit due. plus any xDSL service is best effort.


I'm not :) Although a good organisation would. I was paying less for a service that was giving me 12-16MB down and then when I paid more for VDSL, my speeds dropped to about 10 down. Lol...just common sense really. But anyway, all is alright now :)

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