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  Reply # 1100492 2-Aug-2014 10:00
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Like above, while we did end up changing, Telecom (life time customer at that point) did offer a free install and upgrade to VDSL if we signed up again for 12 months.  I would say perhaps the OP got someone on a bad day?  




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  Reply # 1101675 4-Aug-2014 12:54
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telecom seemed to have a below the line promo going in june where existing customers could have a free vdsl install on a 12month contract

given that the modem they send out on the $99 install is worth $149 retail through them, and you get the additional wiring/splitter, i'd still say it was value for money

 
 
 
 


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  Reply # 1101680 4-Aug-2014 13:02
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Oh don't fret.  I'm sure the customer service will change dramatically when they become 'Spark' later this week wink ... yep, that'll fix it

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  Reply # 1101686 4-Aug-2014 13:06
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Two posts on the same issue, and no replies from the OP in either





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  Reply # 1101739 4-Aug-2014 14:34
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I'm amazed at the amount of people who don't even read the very small first post. 

Also surprised OP didn't get free install. About 6 months ago I think, our 2Wire ADSL2+ modem broke. Telecom wouldn't fix it as it was 3 years old and we didn't want to buy a new one. Asked about VDSL, and they signed us up on a 12 month contract where we got free install (Though we already had a filter installed) and a free modem. 

Since you've now signed with Vodafone, I guess it's pointless telling you to speak to Telecoms Sales team/Retention team.




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  Reply # 1103258 6-Aug-2014 13:15
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quickymart: I had to pay the VDSL installation fee. But the Chorus tech also redid some of the phone cabling in my house and installed new cables where required. So I consider it money well spent. And my broadband is much faster now :)


I heard Chorus are making homes fibre ready when installing VDSL services by running new hybrid fibre & copper cable from the EPT to the modem location. Smart move so in the future they will just splice the outside plant fibre to the existing pre-run fibre.  

So you might of paid Chorus to make your house fibre ready :)   

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  Reply # 1103290 6-Aug-2014 13:51
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tardtasticx: I'm amazed at the amount of people who don't even read the very small first post. 

Also surprised OP didn't get free install. About 6 months ago I think, our 2Wire ADSL2+ modem broke. Telecom wouldn't fix it as it was 3 years old and we didn't want to buy a new one. Asked about VDSL, and they signed us up on a 12 month contract where we got free install (Though we already had a filter installed) and a free modem. 

Since you've now signed with Vodafone, I guess it's pointless telling you to speak to Telecoms Sales team/Retention team.


The OPs post wasn't very well written, with lots of grammatical / spelling errors, which made difficult to understand. It also wasn't asking any questions, which is really the point of someone posting. It was more of a soapbox rant than anything else.

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