Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3071 posts

Uber Geek
+1 received by user: 1551


  Reply # 1100492 2-Aug-2014 10:00
Send private message

Like above, while we did end up changing, Telecom (life time customer at that point) did offer a free install and upgrade to VDSL if we signed up again for 12 months.  I would say perhaps the OP got someone on a bad day?  




Always be yourself, unless you can be Batman, then always be the Batman



116 posts

Master Geek
+1 received by user: 24


  Reply # 1101675 4-Aug-2014 12:54
Send private message

telecom seemed to have a below the line promo going in june where existing customers could have a free vdsl install on a 12month contract

given that the modem they send out on the $99 install is worth $149 retail through them, and you get the additional wiring/splitter, i'd still say it was value for money

170 posts

Master Geek
+1 received by user: 28


  Reply # 1101680 4-Aug-2014 13:02
One person supports this post
Send private message

Oh don't fret.  I'm sure the customer service will change dramatically when they become 'Spark' later this week wink ... yep, that'll fix it

1973 posts

Uber Geek
+1 received by user: 1099


  Reply # 1101686 4-Aug-2014 13:06
One person supports this post
Send private message

Two posts on the same issue, and no replies from the OP in either





Location: Dunedin

2888 posts

Uber Geek
+1 received by user: 378


  Reply # 1101739 4-Aug-2014 14:34
Send private message

I'm amazed at the amount of people who don't even read the very small first post. 

Also surprised OP didn't get free install. About 6 months ago I think, our 2Wire ADSL2+ modem broke. Telecom wouldn't fix it as it was 3 years old and we didn't want to buy a new one. Asked about VDSL, and they signed us up on a 12 month contract where we got free install (Though we already had a filter installed) and a free modem. 

Since you've now signed with Vodafone, I guess it's pointless telling you to speak to Telecoms Sales team/Retention team.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


75 posts

Master Geek
+1 received by user: 7


  Reply # 1103258 6-Aug-2014 13:15
Send private message

quickymart: I had to pay the VDSL installation fee. But the Chorus tech also redid some of the phone cabling in my house and installed new cables where required. So I consider it money well spent. And my broadband is much faster now :)


I heard Chorus are making homes fibre ready when installing VDSL services by running new hybrid fibre & copper cable from the EPT to the modem location. Smart move so in the future they will just splice the outside plant fibre to the existing pre-run fibre.  

So you might of paid Chorus to make your house fibre ready :)   

14353 posts

Uber Geek
+1 received by user: 1866


  Reply # 1103290 6-Aug-2014 13:51
Send private message

tardtasticx: I'm amazed at the amount of people who don't even read the very small first post. 

Also surprised OP didn't get free install. About 6 months ago I think, our 2Wire ADSL2+ modem broke. Telecom wouldn't fix it as it was 3 years old and we didn't want to buy a new one. Asked about VDSL, and they signed us up on a 12 month contract where we got free install (Though we already had a filter installed) and a free modem. 

Since you've now signed with Vodafone, I guess it's pointless telling you to speak to Telecoms Sales team/Retention team.


The OPs post wasn't very well written, with lots of grammatical / spelling errors, which made difficult to understand. It also wasn't asking any questions, which is really the point of someone posting. It was more of a soapbox rant than anything else.

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.