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  Reply # 1103613 6-Aug-2014 20:21
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I just got this reply tonight: (have requested a translation to english )

 

 

 

 

 

 

 

Thank you for your email enquiry

 

 

 

I can see that a churn notice had come through from your new provider to take over services and our Agent that you requested this to be closed this was closed so your contact was to be closed as of the end of July and you closed your account before then.

 

 

 

I can get the agent to call you if you would like but your services were closed so we cannot reopen it and your services have been transferred over.

 

 

 

 


BDFL - Memuneh
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  Reply # 1103791 7-Aug-2014 08:16
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Dabble:
mattwnz:
Dabble: Interestingly I am currently stuck in the exact same scenario but with Vodafone! It would make sense and be completly fair to charge until the end of the contract, but it's hard to justify the termination fees as cost recovery. Termination fee for sky too, even though I missed the only callback sky made to me and a guy came to my house to pick up the decoder before I had even had a chance to switch my billing over to sky ( I had previously contacted Sky and vodafone about doing this early but was told to wait for the call from Sky ) I emailed Vodafone on monday as I dont have time to wait on hold all day - Fingers crossed!


The op was however outside the contract, so they shouldn't have been charged, and it sounds like the ISP made an error in charging. But if you are inside the contract term and cancel, then the ISP is fully justified in charging it.

I was in the last 2 days of my contract - the new provider connected me earlier than expected. What im saying is they could have just billed the complete month ( extra 2 days )


That is why you should have waited until AFTER the contract is finished.

Please create another topic in the Vodafone subforum. It is not a Spark problem so no reason to hijack this thread.




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