Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Wade

2218 posts

Uber Geek


#151169 16-Aug-2014 07:50
Send private message

I have been experiencing intermittent issues connecting to websites since i upgraded my tablet to W8.1 only on my home network

After some googling and not surprisingly the answers were found on Geekzone so I think I have found the answer to my problem, it appears to be related to the Telecom supplied TG589vn modem and the fix for Geekzoners was either a temporary workaround or Telecom supplying replacement modems FOC, great solution.

Last night i spoke to Spark CS to resolve and after we got past the BS of it being a PC/MS issue I was given two options, manually enter 'workaround' settings everytime i use the device or pay for a replacement modem (which in Spark's defense was offered at a discounted cost of $74). Neither option sits well with me as modem is only ten months old and it transpires this issue appears to have been around for a similar period of time.  

Am I able to have my modem replaced free of charge?


Create new topic
Wade

2218 posts

Uber Geek


  #1110467 18-Aug-2014 13:44
Send private message

Spark, anyone able to advise?





Ragnor
8035 posts

Uber Geek

Trusted

  #1110473 18-Aug-2014 13:55
Send private message

Try tweeting them you're much more likely to get a reply than on a third party forum
https://twitter.com/sparknz 

 
 
 
 


billgates
4240 posts

Uber Geek

Trusted

  #1110480 18-Aug-2014 14:06
Send private message

I ended up using one of my spare WiFi 📶 modem/router I had lying around to fix this issue for good because there was no firmware fix for this.




Do whatever you want to do man.

  

Wade

2218 posts

Uber Geek


  #1110526 18-Aug-2014 14:34
Send private message

Ragnor: Try tweeting them you're much more likely to get a reply than on a third party forum
https://twitter.com/sparknz 


Might be worth a try, tbh I would have expected a reply as the Spark team appear fairly active on this forum normally

Wade

2218 posts

Uber Geek


  #1111115 19-Aug-2014 10:07
Send private message

Have tweeted @SparkNZ who have suggested manually setting DNS as the solution :( 

Ironically manually setting DNS allows me to properly use Lightbox beta, prior to this i could navigate lightbox website okay but any attempt to watch video resulted in a popup to install Silverlight (current version already installed) or just an eternal loading video message

Its all a bit disappointing really 



Inphinity
2578 posts

Uber Geek


  #1111127 19-Aug-2014 10:25
Send private message

I'm surprised you've had no luck getting an upgraded modem out of them, a fair few people have been successful in doing so. Are you within any sort of contract with them? If not, perhaps they would offer you the new modem if you went on a 12 month contract or something. If so, perhaps they could offer you the new modem in order to ensure the service they provide is still usable with your equipment for the duration of the contract. That said, I'd be inclined to use an alternate modem entirely :)

Wade

2218 posts

Uber Geek


  #1111150 19-Aug-2014 10:40
Send private message

Inphinity: I'm surprised you've had no luck getting an upgraded modem out of them, a fair few people have been successful in doing so. Are you within any sort of contract with them? If not, perhaps they would offer you the new modem if you went on a 12 month contract or something. If so, perhaps they could offer you the new modem in order to ensure the service they provide is still usable with your equipment for the duration of the contract. That said, I'd be inclined to use an alternate modem entirely :)


Modem was new ten months ago when we switched to VDSL as part of a Telecom promotion, I cannot recall if it was a 12 or 24mth term, 12mths springs to mind but i could be wrong

I too thought it would be as simple as requesting a new modem but the tables seem to have turned and I apparently need to pay for a replacement modem or put up with a workaround



 
 
 
 


Batwing
570 posts

Ultimate Geek

Trusted

  #1111200 19-Aug-2014 11:52
Send private message

Long time back Telecom told me they were working on a firmware update for this issue - instead it seems they switched to Huawei modems. Some people have successfully swapped their modems free of charge for the newer ones - you should definitely hold them to this. I have stuck with the workaround as dealing with Telecom was painful - they had selective amnesia regards to previous conversations.

Wade

2218 posts

Uber Geek


  #1111875 20-Aug-2014 10:35
Send private message

Anyone from Spark care to comment?

tigercorp
644 posts

Ultimate Geek


  #1111892 20-Aug-2014 11:21
Send private message

I'm also interested in seeing an official position on this.  
For most of the year I only had 1 Win 8 device so wasn't bothered but now there are 4 of them and 2 have to travel regularly and changing the dns constantly is becoming annoying.

Inphinity
2578 posts

Uber Geek


  #1111895 20-Aug-2014 11:27
Send private message

Must admit I've not noticed as much activity from the Telecom/Spark boys on here since the re-branding... am I just not seeing them?

Wade

2218 posts

Uber Geek


  #1111931 20-Aug-2014 11:53
Send private message

I tweeted and received a DM asking if manually setting DNS worked of which i responded 'yes, but this doesn't actually solve the issue with the modem' and so far no further communication

I have always been impressed with Telecom's customer service levels and not just on GZ but it seems like the name is not the only thing that changed :P Maybe I am just not young and hip enough for Spark to want my custom?



Wade

2218 posts

Uber Geek


  #1112688 21-Aug-2014 10:53
Send private message

Wade: Spark, anyone able to advise?





Wade

2218 posts

Uber Geek


  #1113257 22-Aug-2014 09:01
Send private message

Thanks Spark, issue resolved, modem replaced

Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.