Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


232 posts

Master Geek


  # 81352 6-Aug-2007 21:00
Send private message

guyz:
n00dy: thats not a similar situation, the farmers issue would be a warranty claim, & I agree with johnr, insurance companies like state & ami etc although having a 24/7 phone service dont have a 24/7 replacement service, sure you can make your claim but it takes 2-3 days to get a replacement and in some cases they send you a voucher so you still have to go into another store to pick up a replacement therefore more of your time taken up. I can understand the anger at having your stuff stolen however I think the offer of a loan phone to tide you over was quite reasonable. I think that Telco phone insurance has its place but like all things there is so much fine print and conditions that you might not always get what you want when you want.


i would refer you to frietasm and paradoxm comments at start of this string regarding home contents insurance. also pre telecom days i was with vodafone/bellsouth and indeed lodged a claim with state insurance one saturday morning and after faxing police report to them was directed to nearest store that sold vodafone handsets where the store needed only to fax through details direct to state..now that was 9-10 years ago...in this hi tech age we should not settle for anything less than fast efficient service no matter what it is dont you agree? and again..if i pay a premium that covers me 24/7.why cant i demand 24/7 back up support from those i pay to provide the service?

22524 posts

Uber Geek

Trusted
Subscriber

  # 81385 7-Aug-2007 00:53
Send private message

nzbnw:
lugh:

Process
- wait about two weeks for replacement phone to arrive (with no offer of loaner - separate company you know)


I'm not sure about Vodafone's Insurance, but with Telecom Mobile, once the claim is approved the phone is either sent to repair or replaced from the Telecom Dealers stock, so there is hardly any down time.

2 Weeks seems quite a long time to get something as simple as this sorted.

nzbnw


Hell, vodafone's insurance is terrible.

If you lose the phone, and want to get on the air again asap, and go and buy a replacement sim card while you wait for them to sort themselves out, they will not reimburse you for that, or allow you to get a replacement on insurance to keep as a spare!




Richard rich.ms

 
 
 
 


28 posts

Geek

Trusted

  # 81463 7-Aug-2007 15:26
Send private message

I can understand your frustration, however the dealership offering you a loan phone was outstanding service on their part (considering they don't have to do this) I used to work in a dealership and I'm sure if you had explained your concerns about that fact that you couldn't take more time off work to come back in, they would probably have couried you your new phone. 

(again every store is different but you never know unless you ask!)

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.