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8 posts

Wannabe Geek


Topic # 151303 20-Aug-2014 19:14
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My internet connecction has been much worse than normal recently and the phone has no dial tone and is engaged when called. The line stats are currently as follows:

Synchronized Time: 0 0:21:31 
Number of Synchronizations: 1   
Mode: ADSL2+
Traffic Type: ATM
Status: Up
Link Power State: L0
Copper Loop(kft): 0.0    

Downstream Upstream Line Coding(Trellis): On On
SNR Margin (0.1 dB): 120 128
Attenuation (0.1 dB): 525 367
Output Power (0.1 dBm): 165 124
Attainable Rate (Kbps): 2332 520  
 
Path 0   Path 1    
Downstream Upstream Downstream Upstream
Rate (Kbps): 2073 520 0 0  
MSGc (# of bytes in overhead channel message): 59 17 0 0
B (# of bytes in Mux Data Frame): 64 15 0 0
M (# of Mux Data Frames in FEC Data Frame): 2 1 0 0
T (Mux Data Frames over sync bytes): 1 3 0 0
R (# of check bytes in FEC Data Frame): 10 0 0 0
S (ratio of FEC over PMD Data Frame length): 1.9753 0.9624 0.0 0.0
L (# of bits in PMD Data Frame): 567 133 0 0
D (interleaver depth): 32 1 0 0
Delay (msec): 15.80 0.24 0.0 0.0
INP (DMT symbol): 2.25 0.0 0.0 0.0
 
Super Frames: 80420 76571 0 0
Super Frame Errors: 0 0 0 0
RS Words: 2613585 1062149 0 0
RS Correctable Errors: 747 0 0 0
RS Uncorrectable Errors: 0 0 0 0  

HEC Errors: 0 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 6312205 1580960 0 0
Data Cells: 491077 132352 0 0
Bit Errors: 0 0 0 0  

Total ES: 0 0
Total SES: 0 0
Total UAS: 137 137

It previously had an attenuation of around 31dB (or something) and a downstream attainable rate around 8mbps. The phone hasn't worked for about a week. The problem seems to be intermittent as it also was happening a couple of weeks ago but fixed itself somehow. It may just be just coincidental but this most recent case started during heavy rain one night.

Edit: Sorry, that table turned into a complete mess.

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'That VDSL Cat'
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  Reply # 1112328 20-Aug-2014 19:21
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So,

your connection is slower than normal, and your phone doesnt work..


i dont know about you, but this screams a line fault to me... have you contacted spark and logged a fault?




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  Reply # 1112348 20-Aug-2014 19:29
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That's what I thought.

They said there was nothing wrong with the line and that the problem was in the house. (I didn't contact them, this is what the person who did told me)

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  Reply # 1112349 20-Aug-2014 19:30
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Do you have a phone off the hook?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



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Wannabe Geek


  Reply # 1112351 20-Aug-2014 19:34
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Not that I know of. tongue-out

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  Reply # 1112364 20-Aug-2014 20:16
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hio77: So,

your connection is slower than normal, and your phone doesnt work..


i dont know about you, but this screams a line fault to me... have you contacted spark and logged a fault?

This. Vey likely to be a damaged joint that is getting moisture in every time it rains.

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  Reply # 1112365 20-Aug-2014 20:16
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Ild look at resolving your Phone issue, and hope it fixes your DSL as its likely the same issue considering it broke at the same time.

try another phone, in another jackpoint, check no phone is off the hook, if its still not working, ring spark back up...




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1112368 20-Aug-2014 20:20
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They have no idea if it is inside or outside the house from the tests they do.

If you pay wiring maintance, log a fault.

If not, isolate it at the demarc and see if it works, if it doesnt, log a fault, if it does then fix your internal wiring issue.

If you dont want to/cant isolate it at the demarc point then take a choice between logging a fault and getting charged if it is internal, or else getting a tech out at your own expense to investigate the internal wiring.




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  Reply # 1112413 20-Aug-2014 21:07
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Hi, I've had something like this recently which got resolved in this thread http://www.geekzone.co.nz/forums.asp?forumId=49&topicId=150070.

Before that it was intermittent for about six months - sometimes a busy tone until you rang the landline, other times that didn't work.

Unplug the modem and see if you still have a busy tone, if it that solves it then you have a faulty modem sending dc current back down the line, which is overpowering the dial tone.

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  Reply # 1112426 20-Aug-2014 21:24
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had the same problem, no phone and very limited/degraded internet. chorus came out and spent 2 days fixing it/ was a damaged join where it came off the main cable and they had to rerun the feeder for our house and our neighbours (feed from the same pole)

call your isp and log a fault. mine took about 9 days to get fixed

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