Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
116 posts

Master Geek
+1 received by user: 24


  Reply # 1124436 8-Sep-2014 15:44
Send private message

some address would slip through the cracks, some wont.

about a year ago a lot of people that had active email address that werent linked to a broadband account or paying the fee got an email saying that the address would be closed down and if they wanted to retain it to call in.

proactivley disconnecting "orphaned" email addresses

2623 posts

Uber Geek
+1 received by user: 501


  Reply # 1124499 8-Sep-2014 16:36
Send private message

There have been many posts over the last few years about people asking how they can keep their xtra email addresses when they move from telecom/spark. There is nothing new or recent about them closing email accounts unless you arrange to pay to keep them when you terminate your internet accounts.

Its not sparks fault. Its in the terms and conditions.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

13964 posts

Uber Geek
+1 received by user: 1761


  Reply # 1124514 8-Sep-2014 16:46
Send private message

lowededwookie: Not from what I understand.

General practise seems to be let people continue to use their old e-mail accounts.

That being said Orcon recently cancelled my e-mail account through non-use so maybe Spark is doing the same.

Would have been nice if Spark had let people know this was going to be the case though.

Thing is it was working up until Thursday.


That would be an exception rather than the rule. Why should an ISP continue to provide free services after a user has changed to another company. Sure, an ISP may not cancel a service intially after a cusomter has moved, but that would likely be due to the deletions either being done in batches, rather than manually done at the time of cancellation. One reason why ISPs have ISP email addresses is so the customer remains with them, as otherwise they have to change their ISP email address. But lesson is to not use ISP email addresses.

3119 posts

Uber Geek
+1 received by user: 1662

Subscriber

  Reply # 1124625 8-Sep-2014 18:46
One person supports this post
Send private message

AFAIK only Orcon offered "Free Email for Life", and bloody handy it's been too!




Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


3174 posts

Uber Geek
+1 received by user: 593

Trusted

  Reply # 1124724 8-Sep-2014 21:42
One person supports this post
Send private message

Lets put this into a little context

Most ISPs run their own email servers for customers.
However Spark outsources their email platform to Yahoo.

We are not sure if Yahoo pays Spark for the privilege or Spark pays Yahoo but there is a per-mailbox charge going on there for all the yahoo services that are provided with the service.

So if we assume that Spark is paying Yahoo for the email services, which were once branded Xtra Bubble when it was first launched, then Spark surely doesnt want to be paying for email hosting of inactive or ex customers.

To put it in cost terms
Yahoo probably charges a dollar a month per mailbox.

If we run our own server, with 10,000 mailboxes, its probably only going to cost about five cents per month, per mailbox.

So you can see why Spark is very proactive about closing old mailboxes.

Telstra Clear (@clear / @paradise) is another one that is known for keeping old email addresses alive years after a customer has left.
They never provided an externally accessible smtp service AFAIK so customers always had problems accessing their mailbox via a software client after switching ISPs but it usually could be done.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




13964 posts

Uber Geek
+1 received by user: 1761


  Reply # 1124734 8-Sep-2014 22:04
Send private message

raytaylor: Lets put this into a little context

Most ISPs run their own email servers for customers.
However Spark outsources their email platform to Yahoo.

We are not sure if Yahoo pays Spark for the privilege or Spark pays Yahoo but there is a per-mailbox charge going on there for all the yahoo services that are provided with the service.

So if we assume that Spark is paying Yahoo for the email services, which were once branded Xtra Bubble when it was first launched, then Spark surely doesnt want to be paying for email hosting of inactive or ex customers.

To put it in cost terms
Yahoo probably charges a dollar a month per mailbox.

If we run our own server, with 10,000 mailboxes, its probably only going to cost about five cents per month, per mailbox.

So you can see why Spark is very proactive about closing old mailboxes.

Telstra Clear (@clear / @paradise) is another one that is known for keeping old email addresses alive years after a customer has left.
They never provided an externally accessible smtp service AFAIK so customers always had problems accessing their mailbox via a software client after switching ISPs but it usually could be done.


I think it will be less that $1 per mailbox becuase each spark cusotmer can have I beleive 5-10 mailboxes. So it will likely be a fixed fee per account. Either Yahoo or Spark or both also get advertising money from yahoo web mail, which is a bit of payback. Not sure if Yahoo sell their analytics and stats. Other ISPs don't put advertising on their webmail platform, so they don't get their extra revenue stream coming in from it.

Nate wants an iphone
3901 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 1124737 8-Sep-2014 22:20
Send private message

Speaking hypothetically here...

In addition to the platform costs (operating costs, back ups, monitoring etc) /licensing costs (which do add up depending on your platform of choice), you also have support costs. Whats often overlooked is that many ISP's in NZ provide customer support for their email platforms (which you don't necessarily get with your free alternatives, opting for online only interactions or no/limited support at all), this does add cost to provide (0800 numbers, call centre platforms, people etc).

If you aren't collecting any revenue then everytime someone calls about a "free" account, you're taking a big bath. Even if they don't call but still have an account open with no revenue, you still take a bath.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


13964 posts

Uber Geek
+1 received by user: 1761


  Reply # 1124739 8-Sep-2014 22:25
Send private message

cokemaster: Speaking hypothetically here...

In addition to the platform costs (operating costs, back ups, monitoring etc) /licensing costs (which do add up depending on your platform of choice), you also have support costs. Whats often overlooked is that many ISP's in NZ provide customer support for their email platforms (which you don't necessarily get with your free alternatives, opting for online only interactions or no/limited support at all), this does add cost to provide (0800 numbers, call centre platforms, people etc).

If you aren't collecting any revenue then everytime someone calls about a "free" account, you're taking a big bath. Even if they don't call but still have an account open with no revenue, you still take a bath.


Although that support is already in place for their broadband, so it isn't an additional cost, unless they are hiring additional people to support it. Phone support is really the only benefit of ISP email. I believe google do provide phone support for some of their paid hosed email services though.

Nate wants an iphone
3901 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 1124741 8-Sep-2014 22:33
Send private message

If there are calls driven into Customer care, then there will definitely be a cost incurred by telephony costs and headcount (if you need to have more people than you otherwise would), even if you don't have to buy additional capacity or licenses on your call centre platforms.

Hypothetically, of course.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


13964 posts

Uber Geek
+1 received by user: 1761


  Reply # 1124755 8-Sep-2014 23:50
Send private message

cokemaster: If there are calls driven into Customer care, then there will definitely be a cost incurred by telephony costs and headcount (if you need to have more people than you otherwise would), even if you don't have to buy additional capacity or licenses on your call centre platforms.

Hypothetically, of course.


Depends if it is done inhouse or they sub contract out their support to call centres, as to whether the cost is per call. But if they subcontract out, then they would be making significant support savings anyway. But lets just say, if there wasn't the broadband service propping it up, then they would never provide phone support for the email, unless people were paying for that email. I beliwve a standalone email account would cost about $20, based on the minimum internet plan they have.

Nate wants an iphone
3901 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1124768 9-Sep-2014 07:24
One person supports this post
Send private message

Speaking hypothetically here again...

It doesn't really matter if I pay per fte or on a per call model, I would still incur costs that I wouldn't otherwise incur (regardless of whether it's done in or out of house). Paid products such as broadband and standalone email generally would have support considerations built into the margins which would cover these (common practice in business).




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


12411 posts

Uber Geek
+1 received by user: 5811

Trusted

  Reply # 1124771 9-Sep-2014 07:33
Send private message

I gave up on ISP provided email. They maybe free but the cost is too high. I switched to Outlook.command Gmail and all is good.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


1137 posts

Uber Geek
+1 received by user: 745

Trusted
BigPipe

  Reply # 1124772 9-Sep-2014 07:38
One person supports this post
Send private message

cokemaster: Speaking hypothetically here again...

It doesn't really matter if I pay per fte or on a per call model, I would still incur costs that I wouldn't otherwise incur (regardless of whether it's done in or out of house). Paid products such as broadband and standalone email generally would have support considerations built into the margins which would cover these (common practice in business).


Correctamundo.
(Which is why we don't provide email). If we provided email, that would be an extra buck or two per customer that we couldn't spend on sweet sweet broadband. I know what I'd rather spend the money on.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


1709 posts

Uber Geek
+1 received by user: 169

Trusted

  Reply # 1124832 9-Sep-2014 10:19
Send private message

Lias: AFAIK only Orcon offered "Free Email for Life", and bloody handy it's been too!


ClearNet also offered a free email address for life - and you didn't even have to be on their network!!

I signed up for one when I was on iHug. Later ended up on ClearNet when they purchased Paradise.Net.

My ClearNet email account is still active 18 years later.

333 posts

Ultimate Geek
+1 received by user: 4


  Reply # 1124924 9-Sep-2014 12:02
Send private message

We just advised Spark that we wished to cancel all our services at the end of the month as we are moving overseas.

The Spark support person made a point of asking us if used an *@xtra.co.nz email address as he warned us this would be cut off at exactly the sametime the rest of our services were disconnected.

1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.