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Topic # 151907 9-Sep-2014 19:06
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Hi, I'm not sure if anyone is experiencing any issues with Spark ADSL, but I've noticed over the last 2 months an issue with performance and response, and seems to be intermittent (mostly using IE9/IE10).

Internet works ok for 5 mins, then "dies" for about 30-60s (when I say dies, I mean that both local e.g NZ Herald and US e.g. websites don't respond for a period of time, but will come back after 30s.  Sometimes I may need to refresh the page.  This happens continually, regardless of the time I'm online (tried 12 noon, 7am, 1pm, 11pm etc).

I'm using a Netgear DG834 Router, with an inline filter, and have been using this setup for years so nothing has changed from this perspective.  The same happens regardless of the PC I'm using (2 wired PCs using CAT6 to 1GB Switch, and 2 laptops through wireless N to a Belkin access point).  I went from an Edimax to QNAP NAS recently, and thought this was causing the problems, but have shut down the QNAP NAS for a couple of days, and didn't make any difference.

Can anyone shed some light, or let me know if they're experiencing the same thing?  I'm in Auckland St Heliers, so not sure if the cabinet is getting full or what the problem could be.

Any thoughts would be much appreciated!

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  Reply # 1125260 9-Sep-2014 19:10
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A master filter install certainly won't do any harm.


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Reply # 1125299 9-Sep-2014 19:40
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Hi, sorry, i did mean a master filter...the incoming phone line is wired directly into the ADSL router, and the master filter is connecting the phone line to the incoming line...however, I just noticed I have a Belkin surge protector (filters power, telephone) in-between the incoming line and the patch panel, so will re-attach without the surge protector to see if it makes a difference.

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Reply # 1125301 9-Sep-2014 19:43
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Good idea. A process of elimination might pinpoint the fault for you.


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