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132 posts

Master Geek
+1 received by user: 17


  Reply # 1134744 23-Sep-2014 17:33
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Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(

55 posts

Master Geek
+1 received by user: 4


  Reply # 1134746 23-Sep-2014 17:36
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mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating

132 posts

Master Geek
+1 received by user: 17


  Reply # 1134747 23-Sep-2014 17:40
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pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.



55 posts

Master Geek
+1 received by user: 4


  Reply # 1134748 23-Sep-2014 17:44
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mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...

2484 posts

Uber Geek
+1 received by user: 535
Inactive user


  Reply # 1135133 24-Sep-2014 06:19
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pokecenter:
mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...


This is not uncommon around Apple launches. Yes very frustrating but very common.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1135222 24-Sep-2014 08:32
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dickytim:
pokecenter:
mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...


This is not uncommon around Apple launches. Yes very frustrating but very common.


This is not uncommon? Meaning it's common?

Common to mislead consumers thinking you can buy the phone outright from spark then they tell you to go on a 24 month contract after your preorder is complete?

Common to mislead consumers thinking they have preordered two phones but they come back and tell you that you can only have one without any explanation whatsoever?

Common to mislead consumers into thinking they will get their iPhones delivered to them on launch day and after a few days then say you won't recieve them?


They don't have any clue or idea what is going on! all they have to do is NOT allow preorders until all the staff in spark is well trained and management in the company know what is happening.

If you don't know what's happening then don't market advertise or ALLOW PREORDERS on your website which ends up as a total lie and mislead all the poor consumers!

2181 posts

Uber Geek
+1 received by user: 659

Subscriber

  Reply # 1135226 24-Sep-2014 08:39
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You're after an extremely high demand product with limited numbers, you just need to settle in and enjoy the ride. It's not the end of the world if you have to wait for a phone. Everyone is in the same boat. No point getting upset about it.

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1135227 24-Sep-2014 08:40
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pokecenter:
dickytim:
pokecenter:
mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...


This is not uncommon around Apple launches. Yes very frustrating but very common.


This is not uncommon? Meaning it's common?

Common to mislead consumers thinking you can buy the phone outright from spark then they tell you to go on a 24 month contract after your preorder is complete?

Common to mislead consumers thinking they have preordered two phones but they come back and tell you that you can only have one without any explanation whatsoever?

Common to mislead consumers into thinking they will get their iPhones delivered to them on launch day and after a few days then say you won't recieve them?


They don't have any clue or idea what is going on! all they have to do is NOT allow preorders until all the staff in spark is well trained and management in the company know what is happening.

If you don't know what's happening then don't market advertise or ALLOW PREORDERS on your website which ends up as a total lie and mislead all the poor consumers!



on top of that spark Started Spark Emoji Q and let customers signed up now they are calling every one who is registered to Emoji Q that they won't be able get iphones because they have limited stock. But I am lucky enough to be in top 10 and they said I am good as and will be able to get iphone 6 + 64gb in hands on launch day but still I feel sorry for the one who will miss out even after registering for Emoji Q... If they were not sure how much stock they be receiving than they shouldnt be doing all these oreorders and emoji Qs

55 posts

Master Geek
+1 received by user: 4


  Reply # 1135235 24-Sep-2014 08:44
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deeprandhawa:
pokecenter:
dickytim:
pokecenter:
mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...


This is not uncommon around Apple launches. Yes very frustrating but very common.


This is not uncommon? Meaning it's common?

Common to mislead consumers thinking you can buy the phone outright from spark then they tell you to go on a 24 month contract after your preorder is complete?

Common to mislead consumers thinking they have preordered two phones but they come back and tell you that you can only have one without any explanation whatsoever?

Common to mislead consumers into thinking they will get their iPhones delivered to them on launch day and after a few days then say you won't recieve them?


They don't have any clue or idea what is going on! all they have to do is NOT allow preorders until all the staff in spark is well trained and management in the company know what is happening.

If you don't know what's happening then don't market advertise or ALLOW PREORDERS on your website which ends up as a total lie and mislead all the poor consumers!



on top of that spark Started Spark Emoji Q and let customers signed up now they are calling every one who is registered to Emoji Q that they won't be able get iphones because they have limited stock. But I am lucky enough to be in top 10 and they said I am good as and will be able to get iphone 6 + 64gb in hands on launch day but still I feel sorry for the one who will miss out even after registering for Emoji Q... If they were not sure how much stock they be receiving than they shouldnt be doing all these oreorders and emoji Qs


I completely agree with you deepeandhawa

I don't understand what got into sparks mind when they started this marketing...

"Hey team! Let's sell something we have no idea if we are getting!"

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1135239 24-Sep-2014 08:52
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pokecenter:
deeprandhawa:
pokecenter:
dickytim:
pokecenter:
mahdibassam:
pokecenter:
mahdibassam: Well Im just tired of wondering in confusion if my Preorder will be delivered on friday or monday next week or in 4 weeks, as there is no info from Spark. Im just gonna wait and see what happens :(


whether they surprise you with a friday delivery or not...the lack of communication is so frustrating


I know, it is. But the problem isnt the lack of communication, Spark always responded to my queries. The problem is that they dont actually KNOW what is happening. They dont know how much stock they have, or how many preorders they can fulfil. So they cant tell us customers when our orders will be delivered. So we just have to wait and see. We will either get pleasantly surprised or very disappointed. I dont mind it being delivered next week, as long as it doesnt hit a 3-4 week delay.




yeah lack of communication between management and their staff, hence lack of information between staff and us consumers. They are running before walking...No idea what's going on unfortunately...


This is not uncommon around Apple launches. Yes very frustrating but very common.


This is not uncommon? Meaning it's common?

Common to mislead consumers thinking you can buy the phone outright from spark then they tell you to go on a 24 month contract after your preorder is complete?

Common to mislead consumers thinking they have preordered two phones but they come back and tell you that you can only have one without any explanation whatsoever?

Common to mislead consumers into thinking they will get their iPhones delivered to them on launch day and after a few days then say you won't recieve them?


They don't have any clue or idea what is going on! all they have to do is NOT allow preorders until all the staff in spark is well trained and management in the company know what is happening.

If you don't know what's happening then don't market advertise or ALLOW PREORDERS on your website which ends up as a total lie and mislead all the poor consumers!



on top of that spark Started Spark Emoji Q and let customers signed up now they are calling every one who is registered to Emoji Q that they won't be able get iphones because they have limited stock. But I am lucky enough to be in top 10 and they said I am good as and will be able to get iphone 6 + 64gb in hands on launch day but still I feel sorry for the one who will miss out even after registering for Emoji Q... If they were not sure how much stock they be receiving than they shouldnt be doing all these oreorders and emoji Qs


I completely agree with you deepeandhawa

I don't understand what got into sparks mind when they started this marketing...

"Hey team! Let's sell something we have no idea if we are getting!"


May be get on Live chat and post the link of this forum and let them see how they are making their customers mad 



257 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1135267 24-Sep-2014 09:22
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Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1135289 24-Sep-2014 09:00
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Otagolad: Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.


They should receive the stock today or tomorrow.

the fact is they have no idea how many stock they are receiving... they are selling something that is uncertain, which concludes it to be misleading

They know they won't ge the stock until 1 or 2 days before the release...So I don't know why they would start preorders a week beforehand...

247 posts

Master Geek
+1 received by user: 4


  Reply # 1135295 24-Sep-2014 09:04
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Otagolad: Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.


They would tell us more if they knew how many phones they were getting. It would be foolish if they said anything without knowing for sure.



257 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1135334 24-Sep-2014 10:09
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I've just been on the phone with their mobile sales team and I've been told the following:

1.  I am in the first batch being sent out and have been allocated a courier post number/slot for delivery.

2.  Spark's allocation of phones has arrived and preparing for shipping.

3.  There is some uncertainty as to whether the phones will be couriered before Friday or on Friday, however I should expect to receive the phone on Saturday the 27th or Monday 29th at the latest.

Fingers crossed and lets see what the reality turns out to be.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1135339 24-Sep-2014 10:17
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Otagolad: I've just been on the phone with their mobile sales team and I've been told the following:

1.  I am in the first batch being sent out and have been allocated a courier post number/slot for delivery.

2.  Spark's allocation of phones has arrived and preparing for shipping.

3.  There is some uncertainty as to whether the phones will be couriered before Friday or on Friday, however I should expect to receive the phone on Saturday the 27th or Monday 29th at the latest.

Fingers crossed and lets see what the reality turns out to be.


How did you get in touch with their mobile sales team?




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


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