Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | ... | 28
6191 posts

Uber Geek
+1 received by user: 1016

Trusted
Lifetime subscriber

  Reply # 1135340 24-Sep-2014 10:18
Send private message

If the phones have arrived then they should be able to send them out tomorrow for delivery on Friday. I need to change the delivery address if it'll be Saturday!

245 posts

Master Geek
+1 received by user: 4


  Reply # 1135346 24-Sep-2014 10:20
Send private message

Otagolad: I've just been on the phone with their mobile sales team and I've been told the following:

1.  I am in the first batch being sent out and have been allocated a courier post number/slot for delivery.

2.  Spark's allocation of phones has arrived and preparing for shipping.

3.  There is some uncertainty as to whether the phones will be couriered before Friday or on Friday, however I should expect to receive the phone on Saturday the 27th or Monday 29th at the latest.

Fingers crossed and lets see what the reality turns out to be.


What time did we order?

290 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1135367 24-Sep-2014 10:44
One person supports this post
Send private message

Got so excited when I saw email from Spark.

Turns out to be my monthly bill yell

6191 posts

Uber Geek
+1 received by user: 1016

Trusted
Lifetime subscriber

  Reply # 1135374 24-Sep-2014 10:52
Send private message

arnies: What time did we order?

And which model?

I ordered a 64 GB Grey 6, at 12:13. Not sure whether I'm in the first batch yet.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1136372 24-Sep-2014 10:53
Send private message

Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!



243 posts

Master Geek
+1 received by user: 27


  Reply # 1136376 24-Sep-2014 11:10

I ordered a 6+ 128GB for the wife at 12.05am on 19 September.

In regards to contacting mobile sales team I simply called 123 on my iphone, requested customer service at the voice prompt and then chose mobile sales.  The woman needed to speak to someone in another team before she came back and confirmed the info.

2075 posts

Uber Geek
+1 received by user: 228

Subscriber

  Reply # 1136377 24-Sep-2014 11:11
One person supports this post
Send private message

arnies:
Otagolad: Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.


They would tell us more if they knew how many phones they were getting. It would be foolish if they said anything without knowing for sure.


Some would argue it would be foolish to sell phones before you know how many you were getting but all the Telcos are doing it.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1136378 24-Sep-2014 11:13
Send private message

Otagolad: I ordered a 6+ 128GB for the wife at 12.05am on 19 September.

In regards to contacting mobile sales team I simply called 123 on my iphone, requested customer service at the voice prompt and then chose mobile sales.  The woman needed to speak to someone in another team before she came back and confirmed the info.


Beautiful. Will do that this afternoon.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


55 posts

Master Geek
+1 received by user: 4


  Reply # 1136379 24-Sep-2014 11:13
One person supports this post
Send private message

graemeh:
arnies:
Otagolad: Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.


They would tell us more if they knew how many phones they were getting. It would be foolish if they said anything without knowing for sure.


Some would argue it would be foolish to sell phones before you know how many you were getting but all the Telcos are doing it.


I really do not know what they are thinking...it's like they are trying to tick off all consumers



243 posts

Master Geek
+1 received by user: 27


  Reply # 1136384 24-Sep-2014 11:23
One person supports this post

Yatey:
Otagolad: I ordered a 6+ 128GB for the wife at 12.05am on 19 September.

In regards to contacting mobile sales team I simply called 123 on my iphone, requested customer service at the voice prompt and then chose mobile sales.  The woman needed to speak to someone in another team before she came back and confirmed the info.


Beautiful. Will do that this afternoon.


Of course whether than info turns out to be true remains to be seen laughing.  As I said earlier, it would be helpful if one of Spark's reps who posts on GZ could give us some clarity.

245 posts

Master Geek
+1 received by user: 4


  Reply # 1136409 24-Sep-2014 12:11
Send private message

pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?

132 posts

Master Geek
+1 received by user: 17


  Reply # 1136413 24-Sep-2014 12:17
Send private message

I just called the sales team. But they gave me the same unclear answers.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1136414 24-Sep-2014 12:18
Send private message

arnies:
pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?


it wasn't charged, however i emailed straight after i made my order, why i wasn't charged, they said they will bill it to me instead of charging my card since I already have a spark home account.


they reply emails extremely slow, and now telling me i don't have my preorder anymore...extremely unhappy

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1136418 24-Sep-2014 12:26
Send private message

pokecenter:
arnies:
pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?


it wasn't charged, however i emailed straight after i made my order, why i wasn't charged, they said they will bill it to me instead of charging my card since I already have a spark home account.


they reply emails extremely slow, and now telling me i don't have my preorder anymore...extremely unhappy


Tell them the reference number

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1136430 24-Sep-2014 12:36
Send private message

arnies:
pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?


You didn't need to provide a credit card number when applying for the open term + interest free payment option.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | ... | 28
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.