Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | ... | 28
2075 posts

Uber Geek
+1 received by user: 228

Subscriber

  Reply # 1136431 24-Sep-2014 12:36
Send private message

pokecenter:
graemeh:
arnies:
Otagolad: Reading through Spark's Twitter feed they still seem to be suggesting that if you were high enough up the pre-order list you'll be getting your phone by the 26th - not sure how this could be the case as they likely would have needed to dispatch them by now.  I ordered my wife's 6+ 128GB at 12.05am on the Friday morning so hopefully that order is pretty high up the list. 

Would be useful if they sent an update email to people who pre-ordered or if someone from Spark could post a general update here - for goodness sake, you're posting willy nilly to Twitter, how hard is it to make a comment here.


They would tell us more if they knew how many phones they were getting. It would be foolish if they said anything without knowing for sure.


Some would argue it would be foolish to sell phones before you know how many you were getting but all the Telcos are doing it.


I really do not know what they are thinking...it's like they are trying to tick off all consumers


I suspect they believe they will tick them off even more if they refused to take orders until they had stock.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1136452 24-Sep-2014 12:43
Send private message

deeprandhawa:
pokecenter:
arnies:
pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?


it wasn't charged, however i emailed straight after i made my order, why i wasn't charged, they said they will bill it to me instead of charging my card since I already have a spark home account.


they reply emails extremely slow, and now telling me i don't have my preorder anymore...extremely unhappy


Tell them the reference number


Have just sent through my order number

Will see what they have to say

6186 posts

Uber Geek
+1 received by user: 1014

Trusted
Lifetime subscriber

  Reply # 1136456 24-Sep-2014 12:49
Send private message

Spark's Twitter is saying that if you ordered before today then there's a "good chance" of getting the phone on Friday. It will of course depend on the specific model etc. I see that Vodafone is now sending out confirmation emails so hopefully Spark will follow suit.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1136470 24-Sep-2014 12:58
Send private message

pokecenter:
deeprandhawa:
pokecenter:
arnies:
pokecenter: Tony.   I am sorry but we are not offering the sale of handsets only , even if going onto a plan for one month. Ideally we want to provide customers with the phones who are going to continue to use them on our network, beyond the launch period.   In order to pre order an iPhone 6 you have two options , contract, or open term, but with the deferred payment options set up. With this latter option the plan would remain open term, but the cost of the phone is spread over 12 or 24 months, in addition to the plan cost. You are free to disconnect at any time, without penalty, and any remaining installments would be billed to your final account in a lumps sum.   Regardless of what you choose, however, you would not received the phone on Friday and even a delivery a couple of days later would be in doubt as we have yet to process your order to the point of dispatch   Regards   Mark Spark Online                 WHAT DA FARC I PREORDERED ON FRIDAY, AND ON FRIDAY LAST WEEK THEY TOLD ME I WILL RECEIVE ON LAUNCH DATE!


So you ordered on a no-term contract? Was your credit card charged?


it wasn't charged, however i emailed straight after i made my order, why i wasn't charged, they said they will bill it to me instead of charging my card since I already have a spark home account.


they reply emails extremely slow, and now telling me i don't have my preorder anymore...extremely unhappy


Tell them the reference number


Have just sent through my order number

Will see what they have to say


This is what I got:

Your Spark New Zealand Order

 

 

 

 

 

 

Hi Tony

 

 

 

 

 

Whilst that is your online order number, it is not a guarantee that your order has been accepted and approved.

 

 

 

 

 

We have not accepted your order yet, as you will not accept the terms of the offer.

 

 

 

Please accept the offer of either the 12 or 24 months interest free option. Once you do this we can get on with processing your order and try to get the phones to you as soon as possible (but definitely not Friday.

 

 

 

If you do not accept, then your order will not be processed. This is my final offer to you

 

 

 

Regards

 

 

 

Mark

 

Spark Online

 

 

 

 

 

 





1982 posts

Uber Geek
+1 received by user: 257

Subscriber

  Reply # 1136471 24-Sep-2014 12:58
One person supports this post
Send private message

Why is everyone so surprised about this year's iPhone launch?  Perhaps this is the first year everyone is intending on getting an iPhone at launch?

Looking at almost every other iPhone launch in NZ:

 

     

  1. Demand is much higher than supply
  2. Supply is severely constrained
  3. No Telco/retailer knows how many devices they will receive until they are delivered the day before
  4. No Telco/retailer is allowed to say much if anything about the release
  5. CS staff never know near enough details to give to customers

 

Yet every single year there seems to be frustration and impatience around the release of a new iPhone.  I just don't understand why?  This, people, is the norm.  Time to deal with it.

39 posts

Geek
+1 received by user: 2


  Reply # 1136472 24-Sep-2014 12:58
Send private message

I just called them to see if I will get delivery this weekend or on back-order, they are checking on my order and ringing me back.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1136517 24-Sep-2014 13:49
One person supports this post
Send private message

Satch: Why is everyone so surprised about this year's iPhone launch?  Perhaps this is the first year everyone is intending on getting an iPhone at launch?

Looking at almost every other iPhone launch in NZ:

 

     

  1. Demand is much higher than supply
  2. Supply is severely constrained
  3. No Telco/retailer knows how many devices they will receive until they are delivered the day before
  4. No Telco/retailer is allowed to say much if anything about the release
  5. CS staff never know near enough details to give to customers

 

Yet every single year there seems to be frustration and impatience around the release of a new iPhone.  I just don't understand why?  This, people, is the norm.  Time to deal with it.


I believe it bottles down to how both Vodafone, and in particular Spark, have been offering pre-orders for the device this year.
It can be argued that unless you had an intense interest in obtaining the phone, you would have not been aware that Sparks preorders went live at midnight last Friday.
This, on top of Sparks vague statement saying that if you had pre-ordered before today, the phone would be shipped out on launch day, will add to peoples frustration when they realise their order has been pushed back by weeks.
How is it possible for Spark to make a claim like that, when they presumably only receive xxx amount of phones this week, compared to the xxxxx number of pre-orders they have had up until that point.







Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


245 posts

Master Geek
+1 received by user: 4


  Reply # 1136522 24-Sep-2014 13:53
Send private message

Well according to other posts today they have received their allocation of phones so I assume they know how many they have available to ship.



243 posts

Master Geek
+1 received by user: 27


  Reply # 1136544 24-Sep-2014 14:17

As already mentioned, VF customers are receiving emails confirming that phones are being couriered and what the track and trace details are (see Geektastic's post  the VF Forum here on GZ). 

Would be great if Spark were as organised.

245 posts

Master Geek
+1 received by user: 4


  Reply # 1136554 24-Sep-2014 14:27
Send private message

"someone will get in contact on Friday morning with courier details"

is what they just tweeted

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1136575 24-Sep-2014 14:47
Send private message

arnies: "someone will get in contact on Friday morning with courier details"

is what they just tweeted


Well.. that is disappointing.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand




243 posts

Master Geek
+1 received by user: 27


  Reply # 1136753 24-Sep-2014 17:17

Yatey:
arnies: "someone will get in contact on Friday morning with courier details"

is what they just tweeted


Well.. that is disappointing.


Agreed.  Being the eternal optimist, hopefully the phone will arrive before the courier details are sent to me laughing


39 posts

Geek
+1 received by user: 2


  Reply # 1136761 24-Sep-2014 17:30
Send private message

I cannot make heads nor tails of all this, Spark CS was hopeless, she told me because I preordered I will get my phone this weekend, she would not check with anyone or check if my order was slotted for delivery. Then from what I can see on Twitter they are not allowing the open term 24 month deferred payment phones to be sent out. My order was in at 12.18am last Friday for an open term deferred payment over 24 months so wonder if they are honoring those ones in the early hours until they pulled that option. But like I said previously I dropped down the list until Friday afternoon. Will wait and see.

119 posts

Master Geek
+1 received by user: 10


  Reply # 1136833 24-Sep-2014 18:30
One person supports this post
Send private message

I've found that Sparks Call Centre is useless. Vodafone has a much better Call Centre; better training and can understand you better. + Spark CC are pretty rude.

 

 

 

Told me phone would be available off contract/open-term. Now they don't know.

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1136866 24-Sep-2014 19:16
Send private message

21brandon21: I've found that Sparks Call Centre is useless. Vodafone has a much better Call Centre; better training and can understand you better. + Spark CC are pretty rude.   Told me phone would be available off contract/open-term. Now they don't know.


I Hope some one from spark reading these posts and understand how they are making their customers mad. When They accepted our orders on open terms and accepted the payments, how can they email them next day that they are putting us on 24 months deffered payments options. I think we all must get in touch with NZ consumers Right department and make spark pay for their mistakes...

1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | ... | 28
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.