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293 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137660 25-Sep-2014 17:12
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Just got a response from their live chat team.

Apparently I haven't been allocated a phone despite signing up 24 month term and getting the order done 12:08am (according to order confirmation email).

This sucks.

199 posts

Master Geek
+1 received by user: 1


  Reply # 1137661 25-Sep-2014 17:14
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Yes!! Live chat gave we courier ticket number

247 posts

Master Geek
+1 received by user: 4


  Reply # 1137667 25-Sep-2014 17:22
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Sorry to everyone who hasn't got a ticket :(. Try chat though as you speak to a real person and much more responsive that twitter

1259 posts

Uber Geek
+1 received by user: 957

Subscriber

  Reply # 1137669 25-Sep-2014 17:23
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I ordered my silver 64 Gb 6 on late Saturday evening, early Sunday morning and I got the text from Courierpost.

293 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137670 25-Sep-2014 17:26
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Any idea if I'm bound to the new terms when they don't deliver the phone?

I'm thinking of cancelling and getting it later this year in Australia with tax free.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1137677 25-Sep-2014 17:32
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Appears that Spark recieved a huge quantity of 4.7 inch devices compared to the 5.5 inch model? Might explain how so many people after the preorders went live on Friday have been able to secure devices.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


132 posts

Master Geek
+1 received by user: 17


  Reply # 1137678 25-Sep-2014 17:34
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Live chat just told me that they don't have the tracking number yet on my order, but its with the dispatch team and being sent out. good news :)

545 posts

Ultimate Geek
+1 received by user: 172

Subscriber

  Reply # 1137681 25-Sep-2014 17:38
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Well I'm happy, the Live Chat agent gave me a tracking number which all checks out.

I ordered at exactly 12:10am on Ultra Open, 24 months interest free. Received several confirmation emails on Friday about the "connection" etc..

iPhone 6, 64GB Space Grey. Fingers crossed it shows up tomorrow! Good luck everyone else!



259 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137724 25-Sep-2014 18:34
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Trying to get on live chat but have been on now for over 50 mins.  Also, their live chat keeps changing my number up and down in the queue - how can you one moment be number 5 then next number 9 then 4 then back to 5.  Am currently at number 1 and ...... its just gone 6.30pm and what do you know, my live chat has been cancelled - Spark, that is an EPIC fail as far as how your live chat works.

At the same time as I was on live chat I called Spark and they have confirmed my order is going to be sent tomorrow and I'll be allocated a track and trace number tonight - fingers crossed as I have ordered a 6+ for the wife and there doesn't appear to be many of those around - only saving grace may be that I ordered the 128GB model, which it doesn't appear many others have done.

265 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1137725 25-Sep-2014 18:35
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Got my tracking number

Open Term 64GB Ip6 Grey 

Ordered 8.30am Friday.


293 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137729 25-Sep-2014 18:38
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Otagolad: Trying to get on live chat but have been on now for over 50 mins.  Also, their live chat keeps changing my number up and down in the queue - how can you one moment be number 5 then next number 9 then 4 then back to 5.  Am currently at number 1 and ...... its just gone 6.30pm and what do you know, my live chat has been cancelled - Spark, that is an EPIC fail as far as how your live chat works.

At the same time as I was on live chat I called Spark and they have confirmed my order is going to be sent tomorrow and I'll be allocated a track and trace number tonight - fingers crossed as I have ordered a 6+ for the wife and there doesn't appear to be many of those around - only saving grace may be that I ordered the 128GB model, which it doesn't appear many others have done.


I ordered the 6+ 128GB and did not get a phone allocated, I'm extremely jealous of you.



259 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137732 25-Sep-2014 18:46
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jeeg:
Otagolad: Trying to get on live chat but have been on now for over 50 mins.  Also, their live chat keeps changing my number up and down in the queue - how can you one moment be number 5 then next number 9 then 4 then back to 5.  Am currently at number 1 and ...... its just gone 6.30pm and what do you know, my live chat has been cancelled - Spark, that is an EPIC fail as far as how your live chat works.

At the same time as I was on live chat I called Spark and they have confirmed my order is going to be sent tomorrow and I'll be allocated a track and trace number tonight - fingers crossed as I have ordered a 6+ for the wife and there doesn't appear to be many of those around - only saving grace may be that I ordered the 128GB model, which it doesn't appear many others have done.


I ordered the 6+ 128GB and did not get a phone allocated, I'm extremely jealous of you.


I wouldn't be so jealous yet as I won't be convinced until I see a tracking number - that said I have had 2 different people at Spark confirm I have one allocated.  What time did you place your order and what colour?  I placed mine at 12.05am and its a white one.


293 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1137740 25-Sep-2014 18:51
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Otagolad:
jeeg:
Otagolad: Trying to get on live chat but have been on now for over 50 mins.  Also, their live chat keeps changing my number up and down in the queue - how can you one moment be number 5 then next number 9 then 4 then back to 5.  Am currently at number 1 and ...... its just gone 6.30pm and what do you know, my live chat has been cancelled - Spark, that is an EPIC fail as far as how your live chat works.

At the same time as I was on live chat I called Spark and they have confirmed my order is going to be sent tomorrow and I'll be allocated a track and trace number tonight - fingers crossed as I have ordered a 6+ for the wife and there doesn't appear to be many of those around - only saving grace may be that I ordered the 128GB model, which it doesn't appear many others have done.


I ordered the 6+ 128GB and did not get a phone allocated, I'm extremely jealous of you.


I wouldn't be so jealous yet as I won't be convinced until I see a tracking number - that said I have had 2 different people at Spark confirm I have one allocated.  What time did you place your order and what colour?  I placed mine at 12.05am and its a white one.



My order confirmation says 12:08AM but it might actually be earlier, I ordered a Gold phone.

2484 posts

Uber Geek
+1 received by user: 535
Inactive user


  Reply # 1137746 25-Sep-2014 18:58
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just got off live chat, my phone has been allocated but no tracking details have yet been entered, however it is likely it have been dispatched and the details not completed, regardless in a few days of less I will have my phone....

Excited much!

I ordered a silver Iphone6+ 64gb at just after 6am on the Friday on the open plan initially asked to be billed for it but they put me on 24 months interest free, which is fine too, so it looks like the dispatch is based on first come first servers

2484 posts

Uber Geek
+1 received by user: 535
Inactive user


  Reply # 1137748 25-Sep-2014 19:01
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dejadeadnz: I ordered my IP6 64 Gb silver on Saturday night. It's not a big deal to me whether I get the phone on release but the lack of communication and the fact that VF (a company notoriously bad at communicating with customers) is doing better on this issue does make me a touch nervous about being with Spark for two years. How can they not know whether they have stock to deliver by now when another company does?




And they are bitching that their e-mail came thru too soon!

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