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752 posts

Ultimate Geek
+1 received by user: 33


  Reply # 1138211 26-Sep-2014 13:29
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Iphone 6 Silver 64gb, open term and one off payment delivered.
Had a bit of wrangling, but good on Spark for stepping up and honoring the order after trying to change it to 24 months deferred payment.

132 posts

Master Geek
+1 received by user: 17


  Reply # 1138260 26-Sep-2014 14:15
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It looks like theres plenty of stock for the 4.7 inch, and the main problem is the 6+. I was told by spark chat this morning that theres a 2 week delay as we all know by now. Hopefully it really is 2 weeks and doesnt stretch out to a month or more. 

39 posts

Geek
+1 received by user: 2


  Reply # 1138294 26-Sep-2014 15:07
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Has anyone who has not received their phone had any communication that they have not instigated from Spark about back orders?

290 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1138301 26-Sep-2014 15:17
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middleearth: Has anyone who has not received their phone had any communication that they have not instigated from Spark about back orders?


I did not receive any information from Spark about back orders, in fact I never received any communication from them, I always had to be the one to ask about my status.

Piss poor customer service imo.

39 posts

Geek
+1 received by user: 2


  Reply # 1138304 26-Sep-2014 15:23
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jeeg:
middleearth: Has anyone who has not received their phone had any communication that they have not instigated from Spark about back orders?


I did not receive any information from Spark about back orders, in fact I never received any communication from them, I always had to be the one to ask about my status.

Piss poor customer service imo.


Yes ditto here.  They are saying they are emailing all those on backorder with an update - thought they would have done it by now, guess I am just hoping of hopes that there is a parcel coming, pfffttt.

209 posts

Master Geek
+1 received by user: 19


  Reply # 1138334 26-Sep-2014 16:00
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middleearth:
jeeg:
middleearth: Has anyone who has not received their phone had any communication that they have not instigated from Spark about back orders?


I did not receive any information from Spark about back orders, in fact I never received any communication from them, I always had to be the one to ask about my status.

Piss poor customer service imo.


Yes ditto here.  They are saying they are emailing all those on backorder with an update - thought they would have done it by now, guess I am just hoping of hopes that there is a parcel coming, pfffttt.


Heard nothing since the request for credit check ID

When i phoned they confirmed my order is 'awaiting dispatch'

Nothing from them today, no email no package....

7 posts

Wannabe Geek


  Reply # 1138337 26-Sep-2014 16:01
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Just got this from Spark:

39 posts

Geek
+1 received by user: 2


  Reply # 1138347 26-Sep-2014 16:02
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Yeah me too, lol.  

199 posts

Master Geek
+1 received by user: 1


  Reply # 1138348 26-Sep-2014 16:06
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Well I got the phone, but they sent me 16GB instead of 64GB i ordered.  didnt arrive till 10 mins ago, so on hold trying to sort.........

290 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1138351 26-Sep-2014 16:11
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Yeah got the email.

Also filed an official complaint, hope they will do something about the situation.

The URL to the complaint form is here: https://www.spark.co.nz/form/1,8751,5473-204490,00.html

199 posts

Master Geek
+1 received by user: 1


  Reply # 1138354 26-Sep-2014 16:17
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mule: Well I got the phone, but they sent me 16GB instead of 64GB i ordered.  didnt arrive till 10 mins ago, so on hold trying to sort.........


So, they admitted they stuffed up, but no phones available to replace mine, so I now have to wait until some more arrive.....who knows how long that will be.  Very very frustrating, but at least the CSR was good to deal with!





243 posts

Master Geek
+1 received by user: 27


  Reply # 1138368 26-Sep-2014 16:44

Mine is on the way back to CourierPost's Christchurch depot, which luckily is about 5 mins drive away so I'll be picking it up straight after work.  Hope they haven't stuffed up the size (inches or GB).

Mule - are you allowed to use the 16GB one until they send you a new one - I would and at least that would be something.

199 posts

Master Geek
+1 received by user: 1


  Reply # 1138374 26-Sep-2014 16:48
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Otagolad: Mine is on the way back to CourierPost's Christchurch depot, which luckily is about 5 mins drive away so I'll be picking it up straight after work.  Hope they haven't stuffed up the size (inches or GB).

Mule - are you allowed to use the 16GB one until they send you a new one - I would and at least that would be something.


Didn't ask and I imagine that would not go down so well - asked them if there is some way they can help me out for the inconvenience, will see what they say.  Its annoying, but hey its only a phone in the end.

6186 posts

Uber Geek
+1 received by user: 1013

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  Reply # 1138375 26-Sep-2014 16:48
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FYI: I had to pop into Spark on the way home (SIM wasn't activated correctly) and the guy in front of me was buying a 6 (not a 6 Plus), here in the little Spark shop in Whakatane. It looks like they're much more plentiful than we thought!

Edit: Seeing the 16/64 GB issues above, I should add that I have no idea which capacity or colour the guy was buying.



243 posts

Master Geek
+1 received by user: 27


  Reply # 1138392 26-Sep-2014 17:10

mule:
Otagolad: Mine is on the way back to CourierPost's Christchurch depot, which luckily is about 5 mins drive away so I'll be picking it up straight after work.  Hope they haven't stuffed up the size (inches or GB).

Mule - are you allowed to use the 16GB one until they send you a new one - I would and at least that would be something.


Didn't ask and I imagine that would not go down so well - asked them if there is some way they can help me out for the inconvenience, will see what they say.  Its annoying, but hey its only a phone in the end.


I'd treat it as a loaner as they've admitted they've stuffed up and as long as you don't destroy it they can send it back to apple for refurbishment

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