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6 posts

Wannabe Geek


  Reply # 1142956 28-Sep-2014 13:31
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Wikipedia's definition of Pre-order:  A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to further increase sales.

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Ultimate Geek
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  Reply # 1142974 28-Sep-2014 13:49
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Spark's definition of Pre-order: A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Spark was then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge fail. Pre-orders allow consumers to enter a draw on whether or not they'll get a phone immediately on release, potentially causing customers to wait up to three weeks after the launch date for their product. Additionally, high pre-order rates can be used to further annoy the company's customer base, based on the horrible communication from the company.

tongue-out (FYI I cancelled mine and ordered direct from Apple. Will probably get here faster)

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Master Geek
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  Reply # 1142987 28-Sep-2014 14:27
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Should have ordered from Apple guys. Mine's expected on 06/10/14. Spark look useless. 

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Uber Geek
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  Reply # 1142989 28-Sep-2014 14:40
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It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.

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Ultimate Geek
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  Reply # 1142990 28-Sep-2014 14:53
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marmel: It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.


I know they cannot control the supply they receive.

However many telcos around the world such as StarHub in Singapore, they prioritise preorders over walk ins. In fact they did not allow walk ins until the day after the launch.

It would be foolish to assume Spark did not know they're not going to receive stocks, they clearly have tried getting as many customers sign up as possible instead of fulfilling orders first.

Also Vodafone closed their preorders after reaching certain amount, Spark continued to take in orders. This is why when you go to the Facebook page for Vodafone, you won't see people complaining about not receiving their phones, where as the complaints for not receiving phones on Spark outnumbers everything else.

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Uber Geek
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  Reply # 1142991 28-Sep-2014 14:55
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jeeg:
marmel: It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.


I know they cannot control the supply they receive.

However many telcos around the world such as StarHub in Singapore, they prioritise preorders over walk ins. In fact they did not allow walk ins until the day after the launch.

It would be foolish to assume Spark did not know they're not going to receive stocks, they clearly have tried getting as many customers sign up as possible instead of fulfilling orders first.

Also Vodafone closed their preorders after reaching certain amount, Spark continued to take in orders. This is why when you go to the Facebook page for Vodafone, you won't see people complaining about not receiving their phones, where as the complaints for not receiving phones on Spark outnumbers everything else.


Yep seems a silly way to do business, just keep selling stuff you don't have and can't say with any certainty when you will have stock.

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Ultimate Geek
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  Reply # 1142993 28-Sep-2014 15:17
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How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


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  Reply # 1143038 28-Sep-2014 18:13
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Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.

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Ultimate Geek
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  Reply # 1143041 28-Sep-2014 18:17
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marmel:
Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.


Or Jetstar are operating the flight.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


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Geek
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  Reply # 1143042 28-Sep-2014 18:22
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I just put in my complaint online. There communication is horrendous. I understand they can only deliver to us what apple gives them but good customer service (which includes communication) should be at the heart of a company like spark

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Geek
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  Reply # 1143613 29-Sep-2014 16:03
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It just gets worse, finally after 4 days of them ignoring my DM on twitter I got a reply.

From Spark - "Hiya - I've checked and the order has been approved, and is just currently awaiting the next shipment of iPhones to be sent out ^DB"

I know that you friggin muppets, this is after they told us if we didnt get a phone call from Spark we would be getting our phones early this week.

So I rung CS at Spark only to be told by that they had just received an email saying that the next shipment is at least two weeks away from todays date.

She had no idea of the stupid 'your phone is on a boat/plane email' - in fact she admitted she knew absolutely nothing. She told me she could not even access my account as it is at the stage of ordering were it cannot be accessed???? WTF - I said what stage - its a friggin non existant phone, they are really the dumbest most inept company on the planet.  She agreed with me.


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Master Geek
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  Reply # 1143679 29-Sep-2014 17:51
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They have stopped taking orders on their website now. Spark has only just realised that they are out of stock ! 

Very disappointed about having to wait till now, and then another 1-2 weeks from now. but oh well, what else can we do. 

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Uber Geek
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  Reply # 1143912 30-Sep-2014 06:43
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I have a silver 6+ 64GB on "pre-order" would any one be interested in taking this off my hands for $1,340 + delivery (or pick up) when it arrives

If not I will cancel the pre-order

BTW the $1,340 is just to cover my costs as I have to pay the first month of the plan charges.

Phone will be unopened.



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  Reply # 1143947 30-Sep-2014 08:25
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mahdibassam: They have stopped taking orders on their website now. Spark has only just realised that they are out of stock ! 

Very disappointed about having to wait till now, and then another 1-2 weeks from now. but oh well, what else can we do. 


It gets worse - if you go to http://www.spark.co.nz/shop/mobile/phones.html you now get a 404!  This is simply browsing from http://www.spark.co.nz/shop/ not entering the URL directly.  It must be their way of stopping more orders ;-)

Also their page http://www.spark.co.nz/shop/mobile.html has the formatting all screwed up and the links don't work.  To me it looks like a company trying to contain things with knee jerk reactions.  Poor showing Spark.

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Geek
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  Reply # 1143951 30-Sep-2014 08:31
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marmel:
Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.


Even a Cessna could already be here. That email was insulting

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