Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28
6 posts

Wannabe Geek


  Reply # 1142956 28-Sep-2014 13:31
Send private message

Wikipedia's definition of Pre-order:  A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to further increase sales.

407 posts

Ultimate Geek
+1 received by user: 3


  Reply # 1142974 28-Sep-2014 13:49
2 people support this post
Send private message

Spark's definition of Pre-order: A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Spark was then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge fail. Pre-orders allow consumers to enter a draw on whether or not they'll get a phone immediately on release, potentially causing customers to wait up to three weeks after the launch date for their product. Additionally, high pre-order rates can be used to further annoy the company's customer base, based on the horrible communication from the company.

tongue-out (FYI I cancelled mine and ordered direct from Apple. Will probably get here faster)

119 posts

Master Geek
+1 received by user: 10


  Reply # 1142987 28-Sep-2014 14:27
Send private message

Should have ordered from Apple guys. Mine's expected on 06/10/14. Spark look useless. 

1491 posts

Uber Geek
+1 received by user: 42

Trusted
Subscriber

  Reply # 1142989 28-Sep-2014 14:40
One person supports this post
Send private message

It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.

290 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1142990 28-Sep-2014 14:53
Send private message

marmel: It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.


I know they cannot control the supply they receive.

However many telcos around the world such as StarHub in Singapore, they prioritise preorders over walk ins. In fact they did not allow walk ins until the day after the launch.

It would be foolish to assume Spark did not know they're not going to receive stocks, they clearly have tried getting as many customers sign up as possible instead of fulfilling orders first.

Also Vodafone closed their preorders after reaching certain amount, Spark continued to take in orders. This is why when you go to the Facebook page for Vodafone, you won't see people complaining about not receiving their phones, where as the complaints for not receiving phones on Spark outnumbers everything else.

1491 posts

Uber Geek
+1 received by user: 42

Trusted
Subscriber

  Reply # 1142991 28-Sep-2014 14:55
Send private message

jeeg:
marmel: It's clearly not Sparks fault the there are shortages, they can't do much about that. But what people get frustrated with is the lack of communication with people that have ordered and this is something we have seen plenty of times before from telcos.

A little bit of customer service goes a looooong way.


I know they cannot control the supply they receive.

However many telcos around the world such as StarHub in Singapore, they prioritise preorders over walk ins. In fact they did not allow walk ins until the day after the launch.

It would be foolish to assume Spark did not know they're not going to receive stocks, they clearly have tried getting as many customers sign up as possible instead of fulfilling orders first.

Also Vodafone closed their preorders after reaching certain amount, Spark continued to take in orders. This is why when you go to the Facebook page for Vodafone, you won't see people complaining about not receiving their phones, where as the complaints for not receiving phones on Spark outnumbers everything else.


Yep seems a silly way to do business, just keep selling stuff you don't have and can't say with any certainty when you will have stock.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1142993 28-Sep-2014 15:17
Send private message

How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


1491 posts

Uber Geek
+1 received by user: 42

Trusted
Subscriber

  Reply # 1143038 28-Sep-2014 18:13
Send private message

Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.

284 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1143041 28-Sep-2014 18:17
Send private message

marmel:
Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.


Or Jetstar are operating the flight.




Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand


14 posts

Geek
+1 received by user: 2


  Reply # 1143042 28-Sep-2014 18:22
One person supports this post
Send private message

I just put in my complaint online. There communication is horrendous. I understand they can only deliver to us what apple gives them but good customer service (which includes communication) should be at the heart of a company like spark

39 posts

Geek
+1 received by user: 2


  Reply # 1143613 29-Sep-2014 16:03
Send private message

It just gets worse, finally after 4 days of them ignoring my DM on twitter I got a reply.

From Spark - "Hiya - I've checked and the order has been approved, and is just currently awaiting the next shipment of iPhones to be sent out ^DB"

I know that you friggin muppets, this is after they told us if we didnt get a phone call from Spark we would be getting our phones early this week.

So I rung CS at Spark only to be told by that they had just received an email saying that the next shipment is at least two weeks away from todays date.

She had no idea of the stupid 'your phone is on a boat/plane email' - in fact she admitted she knew absolutely nothing. She told me she could not even access my account as it is at the stage of ordering were it cannot be accessed???? WTF - I said what stage - its a friggin non existant phone, they are really the dumbest most inept company on the planet.  She agreed with me.


132 posts

Master Geek
+1 received by user: 17


  Reply # 1143679 29-Sep-2014 17:51
One person supports this post
Send private message

They have stopped taking orders on their website now. Spark has only just realised that they are out of stock ! 

Very disappointed about having to wait till now, and then another 1-2 weeks from now. but oh well, what else can we do. 

2484 posts

Uber Geek
+1 received by user: 535
Inactive user


  Reply # 1143912 30-Sep-2014 06:43
Send private message

I have a silver 6+ 64GB on "pre-order" would any one be interested in taking this off my hands for $1,340 + delivery (or pick up) when it arrives

If not I will cancel the pre-order

BTW the $1,340 is just to cover my costs as I have to pay the first month of the plan charges.

Phone will be unopened.



1413 posts

Uber Geek
+1 received by user: 135


  Reply # 1143947 30-Sep-2014 08:25
Send private message

mahdibassam: They have stopped taking orders on their website now. Spark has only just realised that they are out of stock ! 

Very disappointed about having to wait till now, and then another 1-2 weeks from now. but oh well, what else can we do. 


It gets worse - if you go to http://www.spark.co.nz/shop/mobile/phones.html you now get a 404!  This is simply browsing from http://www.spark.co.nz/shop/ not entering the URL directly.  It must be their way of stopping more orders ;-)

Also their page http://www.spark.co.nz/shop/mobile.html has the formatting all screwed up and the links don't work.  To me it looks like a company trying to contain things with knee jerk reactions.  Poor showing Spark.

14 posts

Geek
+1 received by user: 2


  Reply # 1143951 30-Sep-2014 08:31
One person supports this post
Send private message

marmel:
Yatey: How could a shipment of phones be on its way in a plane, while Spark say it will take two weeks for the phones to be delivered? 


It's a Cessna.


Even a Cessna could already be here. That email was insulting

1 | ... | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.