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30 posts

Geek
+1 received by user: 3
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  Reply # 1134317 23-Sep-2014 09:39
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fahrenheit:

 

From: customer_service@spark.co.nz
Date: 19 September 2014 12:21:13 am NZST
To: _____________________
Subject: Your Spark New Zealand Order

 


Spark New Zealand Order Confirmation
Your Order Number: **********************


Dear _________________,

Thanks for your order, we're working on this right now.
Your order number is *************************


You'll next hear from us with an email confirming the details and information
regarding your order. If you have any questions at all, please don't hesitate to call us on 0800 662 4357.


Delivery address
Your order will be delivered to the same address as your Spark bill.


Billing address
Your order will be delivered to the same address as your Spark bill.


Payment method
One Off Payment:
$1,149 on your monthly bill
Monthly Payment:
$39 on your monthly bill


Phone with SIM & pay monthly plan
Your device: iPhone 6 64GB Silver , One Off Payment: $1,149.00
Your plan: Open term Ultra Mobile $39, Monthly Payment: $39.00 
Your SIM type: Trio SIM , FREE
Delivery: TNZ Standard delivery 3 to 5 business days from 26 Sep 2014 , FREE





Total $1,149.00
Total one off payment $1,149.00
+ monthly payments of $39.00

 



Then this morning comes this.....


From: Customer_Service <Customer_Service.Customer_Service@spark.co.nz>
Date: 23 September 2014 8:48:41 am NZST
To: "________________" <_________________>
Subject: A bit more information about your order - Ref: ********-**********

Hi ________ Exciting! We have your new iPhone order in place! Just so you know, the Pre-order for a new iPhone 6 or 6 Plus on no contract required Interest Free Payments. As Interest Free Payments were missing from your order, we have set them up for you over 24 months. This means the cost of the iPhone will be spread over 24 months, starting from your next statement. Sorted. Kind regards

******


same email I received but hey who cares I will call spark as soon as I get my iphone 6 that I want to switch back to prepay then they will send me a bill with full payment for the phone. And I dont think they will be sending stock until 26th.. so I am going to launch day and get one from there. I have alredy queued up for emoji and I am no. 7 ;)


No way in hell.

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1134319 23-Sep-2014 09:45
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something is seriously wrong with Spark. 
Before the Pre Orders - Spark tweeted that they will send the iphones to us by 26th so we could have it by launch day and I ordered mine as soon as the website gone live. Now they says they won't be sending it before 26th.

 

Thank you for your reply

 

We won't start sending stock until launch day which is the 26th September and our standard delivery is 3-5 working days. We'll stay in touch and let you know if delivery will take longer due to stock availability.

 

Kind regards,

 

 

 

Andrea R

 

Customer Care Online

39 posts

Geek
+1 received by user: 2


  Reply # 1134322 23-Sep-2014 09:52
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I was one of the first to order through the Spark preorder just after 12am. All good so I thought. Then early Friday morning (8.30am) they emailed me saying they couldn't complete my order as I had an overdue amount on my account. So I pay it online, ring them and they say all good but that I had gone from the top of the delivery list to hundreds down it.

The big thing was they said that they would be contacting everyone that ordered more than one phone to let them know one per customer only at launch.

Interestingly, they had by 9am ish removed the open term option from the pre-order page, so I was expecting them to force me in to a Ultra Post Paid contract, but so far so good, but as I have fallen down the delivery list I have no idea if I will get the phone or go on a long back order.

I haver never received the second email and they cannot re-send it (no idea why) but they assure me the order is in. Will wait and see. Not exactly the best way to launch a new product.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1134367 23-Sep-2014 10:17
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Spark is waaaaay too unorganised.

I am sure all their staff doesn't know what exactly is going on.

Very poor management from spark, which is now affecting all the consumers.

Unprepared, plan not thought out properly, unprofessional, poorly executed, embarrassing...

2484 posts

Uber Geek
+1 received by user: 535
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  Reply # 1134501 23-Sep-2014 12:36
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So will all pre-orders that have been taken be dispatched around release day, as in within a few days or are they just taking as many orders as they can get?

What is the likelihood that my pre-order placed at 6am on 19th for a Iphone6+ silver 64gb will be despatched 26 - 30th Sept?

55 posts

Master Geek
+1 received by user: 4


  Reply # 1134507 23-Sep-2014 12:50
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dickytim: So will all pre-orders that have been taken be dispatched around release day, as in within a few days or are they just taking as many orders as they can get?

What is the likelihood that my pre-order placed at 6am on 19th for a Iphone6+ silver 64gb will be despatched 26 - 30th Sept?


considering the lack of information and communication between Spark's management and customer service reps, I would say they don't have enough in stock for all the preorders, therefore it is likely 90% or more of the iPhones will be dispatched after the 26th.

39 posts

Geek
+1 received by user: 2


  Reply # 1134517 23-Sep-2014 13:04
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According to Sparks Twitter account, the phones have not even arrived in the country, as of this morning, they have no idea how many they are getting of each model etc. Aussie stores only had 2 of the 6 plus model per store allocated to them on launch day.

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1134564 23-Sep-2014 13:58
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middleearth: According to Sparks Twitter account, the phones have not even arrived in the country, as of this morning, they have no idea how many they are getting of each model etc. Aussie stores only had 2 of the 6 plus model per store allocated to them on launch day.


Lol I dont know what stores you are talking about 6 of my mates end up buying iphone 6 + 64gbs on same day from same stores...


You are right about the shipment. iphones always arrive day before the launch in NZ...

2484 posts

Uber Geek
+1 received by user: 535
Inactive user


  Reply # 1134664 23-Sep-2014 16:02
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that also didn't include the pre-sale ones from the Telco.

All the people I know who ordered theirs got them on time or on the release date.

Just in NZ we are a little bit out of the way!

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1134666 23-Sep-2014 16:05
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dickytim: that also didn't include the pre-sale ones from the Telco.

All the people I know who ordered theirs got them on time or on the release date.

Just in NZ we are a little bit out of the way!


I have just got my online Pre Order cancelled. As I signed up for Emoji Q and I was number 7. And Stores calling everyone who will be able to one and who won't and I am one of the luckiest person and they said I will be able to get.

290 posts

Ultimate Geek
+1 received by user: 29


  Reply # 1134698 23-Sep-2014 16:40
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damn that sucks, I ordered literally minutes within preorders open, would be terrible if I don't get mine.

I even got a friend from Singapore send me one of the official cases for the iPhone 6 Plus.

55 posts

Master Geek
+1 received by user: 4


  Reply # 1134721 23-Sep-2014 17:18
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i still haven't got my confirmation email despite the fact I ordered on Friday morning...this is very disappointing service from Spark

6 posts

Wannabe Geek


  Reply # 1134738 23-Sep-2014 17:26
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Aquarius: Grateful for the opportunity to pre-order, the moment the pre-orders opened we ordered a couple of 6+ phones (one each for the Wife and I) - received order confirmation for both.  To help seal the deal, credited our Spark account $2900 to cover the cost of both the phones.  Gutted when Spark emailed the next day trying to push us into a 12 or 24 month interest free deal instead.  Went from a situation where we were getting both phones, to not likely to get either phone, now apparently going to get one phone and either wait for the second shipment for the second phone or get a credit and order elsewhere. Been a customer of Sparks for a Gazillion years, wish they'd just said "Cracker Mate, thanks for your continued business.  Enjoy your new phones"


Great news is Spark is going to come through on the second phone.  Yesssss!  Love you again Spark.

30 posts

Geek
+1 received by user: 3
Inactive user


  Reply # 1134741 23-Sep-2014 17:30
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Aquarius:
Aquarius: Grateful for the opportunity to pre-order, the moment the pre-orders opened we ordered a couple of 6+ phones (one each for the Wife and I) - received order confirmation for both.  To help seal the deal, credited our Spark account $2900 to cover the cost of both the phones.  Gutted when Spark emailed the next day trying to push us into a 12 or 24 month interest free deal instead.  Went from a situation where we were getting both phones, to not likely to get either phone, now apparently going to get one phone and either wait for the second shipment for the second phone or get a credit and order elsewhere. Been a customer of Sparks for a Gazillion years, wish they'd just said "Cracker Mate, thanks for your continued business.  Enjoy your new phones"


Great news is Spark is going to come through on the second phone.  Yesssss!  Love you again Spark.


I'm what do you mean

55 posts

Master Geek
+1 received by user: 4


  Reply # 1134742 23-Sep-2014 17:31
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Aquarius:
Aquarius: Grateful for the opportunity to pre-order, the moment the pre-orders opened we ordered a couple of 6+ phones (one each for the Wife and I) - received order confirmation for both.  To help seal the deal, credited our Spark account $2900 to cover the cost of both the phones.  Gutted when Spark emailed the next day trying to push us into a 12 or 24 month interest free deal instead.  Went from a situation where we were getting both phones, to not likely to get either phone, now apparently going to get one phone and either wait for the second shipment for the second phone or get a credit and order elsewhere. Been a customer of Sparks for a Gazillion years, wish they'd just said "Cracker Mate, thanks for your continued business.  Enjoy your new phones"


Great news is Spark is going to come through on the second phone.  Yesssss!  Love you again Spark.


Did you email them? or was it just a confirmation...I still haven't heard back from spark.

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