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40 posts


  Reply # 1131992 19-Sep-2014 10:33
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newbellies: I would say it's worth buying a new modem regardless then.  Old modems are terrible. The new one they sent me automatically reconnects after dropping.  That raised my sanity and lowered my blood pressure tremendously.

I'm afraid I can't recommend one in particular. I'm just using the latest spark provided VDSL.

The current one which is a Belkin N of some type is actually pretty good, it does reconnect by itself; I'm just going to plug in the old D-link long enough to see if it also falls over in the wet; if it does then it's the line/wiring not the modem at fault.   I got the Belkin after our previous one (The one I used after the D-link) didn't cope well with mobile devices.   I was constantly having to reboot that one to get it to talk to the iPad or my cellphone.   The Belkin likes the mobile devices though.

159 posts

Master Geek
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  Reply # 1132506 20-Sep-2014 07:51
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From experience, you'll want to study the weather charts to see when big storms coming.  3 days of storm is ideal. I would also suggest you have a computer wired in over ethernet so that they don't have to suspect your wireless network.

stormy day 1) you report the issue
stormy day 2) tech comes out, resets port, and leaves
stormy day 3) if problem still evident, tech comes back

I believe ticket is automatically closed ("must be fixed!") if you don't call back and complain by day 5.  Also, be sure to ask for a card from technician that contains Chorus job number. 

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