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159 posts

Master Geek
+1 received by user: 4


Topic # 152235 20-Sep-2014 19:11
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Hi Spark,

1)  I noticed when i try and use the Spark app (on iOS 8) it always gives me "App not available ... Try again later".   I know from there though, it has buttons for adding data one-offs.  

2) When I dial *123, I can find options to data extras, but automatically renewed monthly -  no one-offs.

Are both 1&2 known to you?  Do I have to add an automatically renewing extra, and then just cancel it again?

Thank you

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42 posts

Geek
+1 received by user: 3


  Reply # 1133093 21-Sep-2014 12:49
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Hi,

All extras are recurring by default.
You are correct for how to make them "one off's" Purchase the extra, and then stop it from renewing.

Cheers
Peebz

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 1133107 21-Sep-2014 13:29
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If the App's not working, try going to m.spark.co.nz/333.

As above, once you add an extra you can then switch the auto renewal to off to achieve what you're after.

nzbnw









159 posts

Master Geek
+1 received by user: 4


  Reply # 1133362 22-Sep-2014 07:31
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Hey everyone, thanks for the replies.

Btw, Spark. Bug report.  When i go to the webpage to stop an extra from automatically reoccurring (and do not add any extras), it incorrectly gives me a popup that says something like  "Thanks! We'll text you when your extra is ready."

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