Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Doesn't know what he doin
2871 posts

Uber Geek
+1 received by user: 358

Subscriber

Topic # 153583 1-Oct-2014 23:18
Send private message

So today at 7:52PM I got a call from an private number and answered it as normal.

Was greeted by someone who said they were from Spark but gave no name or anything and asked if now was a good time to talk. I was expecting it to be something about my plan or whatever because I noticed a couple of days after getting the iPhone 6, my plan was moved to the $39/mo open term rather than the $59/mo open term that I opted for. 

The guy said he wanted to discuss the details of my plan, if I knew what I'd get, if I was happy with that etc. So I went along with it and tried to hurry it along without being rude. 

He said "So I see you're on the.......... $59/month plan?" and sort of sounded like he was guessing. So I said "Nope" to see what would happen because it wasn't sounding right. Then he said "Oh yeh I see you've changed your plan again, 2 different systems haha". Well I've not changed my plan since last week when I was moved from contract to open term (69 to 59 plan) but that was by an agent at Spark.

Then they kept going on about free wifi hotspot, smart caps etc. Just really basic info that you could find on an advert somewhere. Eventually the call ended after maybe 5 minutes of talking.

What really struck me as odd though, was there was no background noise what so ever. Whenever I've spoken to someone at Spark theres been a lot of noise that you'd expect from a call centre environment. But not this time. 

I'm probably making a deal over nothing but it just seems too suss to ignore. So has anyone else gotten a call like this and should I careful of anything?

Cheers :)




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


Create new topic
1299 posts

Uber Geek
+1 received by user: 231

Subscriber

  Reply # 1145249 2-Oct-2014 03:58
Send private message

Interesting - I received a phone call at work today from someone working in a call centre (lots of noise in the background) but as soon as I asked where he was calling from he suddenly became quiet and he hung up the phone.

The reason why these calls work is because the likes of Spark and Vodafone use telemarketers to sell their products - if they didn't resort to using such sales tactics then it would be easy to dismiss anyone claiming to be representing Spark or Vodafone.




Laptop: MacBook Pro (15-inch, 2017)

 

Desktop: iMac (27-inch, 2017)

 

Smartphone: iPhone X 256GB 'Space Grey'

 

Additional devices: Apple TV 4K, UniFi Security Gateway + UniFi Access Point AC HD + UniFi Switch US-8 + Cloud Key

 

Services: BigPipe, Skinny Direct

339 posts

Ultimate Geek
+1 received by user: 52

Trustpower

  Reply # 1145264 2-Oct-2014 06:46
Send private message

They normally do a welcome call just to make sure you know all the extras they can offer (Free wifi, smart caps, etc)
I had an issue last time with the welcome call since my phone was OneBill on my parents telecom account they kept calling me then refusing to talk to me since I wasn't the account holder (was listed as authority but still refused) - a quick call to the NZ call centre got it sorted though.




Any comments made are my personal views and does not represent those of my employer


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
7758 posts

Uber Geek
+1 received by user: 765

Subscriber

  Reply # 1145309 2-Oct-2014 08:33
One person supports this post
Send private message

Some Spark call center people also work from home so maybe lack of noise as well..




Regards,

Old3eyes


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.