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Topic # 15370 19-Aug-2007 00:04
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I have seen Telecom ads of late and noticed that at the bottom they may say "tradeins excluded" or something similar. That started me thinking about if Telecom offered tradeins. I went past my usual store which isn't opened at the weekend, and it had sign saying trade in your old vodafone, with battery/charger/connected sim. I wonder if this is what is meant by trade ins on the ads??

I then just found this on telecom website and wonder if this is same thing as what sign was advertising? AND if it is, is that $300 account credit still valid?

Winback Trade in Offer

Trade in your old working connected other network handset with charger and we will give you're a $300 account credit. Terms and conditions apply.



I rung *123 who said yes it is still valid, and said if i traded my 021 in i'd get $300 account credit, but I then rung a Telecom store who said no - *123 got it wrong, winback amounts only apply if a new phone is bought on contract, and the discount varies depending on contract type/length. Eg (I may not have this right) if I buy new phone on prepay and tradein my old vodafone I get nothing, but if i sign flexi mytime I'd get $30 for my old phone, whereas flexi anytime 24 months would give the full $300 account credit.

Basically I want a new phone on monday, and would like to trade my 021 in if its worth my while in acc credit to save me trying to sell it.


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  Reply # 82866 19-Aug-2007 10:26
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I'd say like many things at Telecom at present, you'll probably never find out the real answer. I think a lot of the non telecom stores run by their own rules. From memory, the trade in credit it certainly geared to the top end business plans. Let up know has you get on.

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  Reply # 82869 19-Aug-2007 11:01
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paradoxsm: I think a lot of the non telecom stores run by their own rules.

I would disagree with you, and say that the bulk of LeCom and Orb store staff (and AMs/BDMs) would run rings around 123/*123 staff for knowledge about mobileins and outs, promotions, and business rules.







 
 
 
 


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  Reply # 83668 24-Aug-2007 21:22
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Your friendly mobile phone store is always going to know more than customer service, I reckon, because you can go in and hassle them forever if they get it wrong!  Don't forget mobile number portability - if you want t keep your vodafone number (including the 021) you can!  If you are on a contract, you need to know how much it will cost you if you disconnect your vodafone, but do not disconnect it if you want to 'port' your number to Telecom (or visa versa for telecom customers reading this), Your mobile number MUST be active!  If you are on an account, take your vodafone account with you to prove you have the authority on the account.  Plus Telecom will need  your account number.  They will also need to capture your sim card number and maybe IMEI number of the phone as well.  It's easier with prepaid - just take your vodafone with you, they need your sim card number and imei number.  Basically the more info you have with you the faster it is.  But it takes 24 hours minimum to do a 'port', it won't happen on a weekend full stop, and not all handsets are compatible.  That's because of the way CDMA phones are programmed.  Oh yes, don't forget your ID if you are doing a postpaid account!  Usually I explain post-paid as 'you get your bill in the post'!

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Reply # 83671 24-Aug-2007 21:39
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Comradehunt:


Basically I want a new phone on monday, and would like to trade my 021 in if its worth my while in acc credit to save me trying to sell it.



Hi Comradehunt

Basically a winback is trading your mobile phone (mainly the SIM card is what Telecom is after, and it's really no use to yourself after completing a port), and Telecom will offer you in return for switching carriers, a $300 credit on 'tier 3' plans and above in exchange for a 24month contract plus a subsidy on your selected handsets.

Tier 3 plans include, Flexi Business, Flexi Anytime, Anytime GO 100 and above (you’re better off on Flexi), Industry and Builder Plans.

If you want to know some more, feel free to post or PM me.

nzbnw








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Reply # 83673 24-Aug-2007 21:41
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tonyhughes:
paradoxsm: I think a lot of the non telecom stores run by their own rules.

I would disagree with you, and say that the bulk of LeCom and Orb store staff (and AMs/BDMs) would run rings around 123/*123 staff for knowledge about mobileins and outs, promotions, and business rules.


Telecom Dealers are bound by Telecom Business Rules, so they offer that 123/126 and TRS stores offer.

nzbnw







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Reply # 83695 24-Aug-2007 23:21
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Paradoxsm: I think a lot of the non-telecom stores run by their own rules.

I actually meant that in a good way, Their own rules and service are often more favourable but like anything. not always but I have never struck it bad at a Telecom agent asides one in Manukau whom ripped my Gran off a few years back.

Traded in 021, yet was charged open term handset pricing and placed on a 24 month contract.

I could have bought it $50 cheaper as a prepay and hooked it up open-term.



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  Reply # 83750 25-Aug-2007 11:33
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I went in with my Vodafone, and I believe the gist of what I was told was I would get $30 for it if I didn't sign a contract, or $300 for 24 months Flexi Anytime. So consequently I opted to keep it and sold it on TM for $140 not including sim (which had $30 credit), so I was better off doing that considering I didn't want to sign another contract yet (I plan to buy a satellite phone, but I haven't recieved replies to my 2 emails to Telecom about it yet, and I suspect I wont either).

I was planning on buying the 6165i in store as a prepaid and putting the cost of it on my phone bill as it is in credit by heaps, but was told this cannot be done unless phone being purchased is connected to a contract. So I had to pay cash.

Anyway I'm really happy with my new phone, it is a Nokia 6165i with built in GPS. I now use it heaps to go geocaching as it has waypoints and tracking, etc.

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