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703 posts

Ultimate Geek
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Topic # 160158 26-Dec-2014 16:03
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Hi there wondering if anyone in the world of Spark Chorus may be able to help me.

I had my home phone and broadband connected to Spark on 15th December, switched over from Vodafone.

Since the 15th we have had issues with long disconnections for periods of hours, after replacing the Spark modem with an older Vodafone supplied model this problem has cleared up. Spark are sending a replacement modem to replace fault unit.

What I am now having issues with is the connect rate. I've had numerous tickets with Spark, and three, about to be four Chorus technician call outs.

Connect rate is between 3-4mbps at the end of our driveway, at the roadside cabinet 500m away (MSY-T)  the technicians are getting 9mbps on our line. Spark are telling me on the 15th when the connection was established the connect rate to our address was over 15mbps.

Spark keep telling me its a line fault, and Chorus keep telling me to ring my service provider, that there is nothing wrong with the line. Our house wiring has been checked twice and we have a splitter installed with a dedicated DSL jackpoint.

With Vodafone we were getting 7mb connect rates, but I believe that was on a long direct connection to the Massey exchange. So in theory if I am now connected to a roadside cabinet shouldn't my connect rate's be much higher than the 4.7 I'm getting at the point of entry to the property?

If anyone is able to help I would be really grateful. I feel like this is a game of ping pong between Spark and Chorus.

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  Reply # 1204095 26-Dec-2014 16:28
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I remember checking your address a while ago. You are at the edge of exchange boundary and not serviced by a cabinet. Drop in sync is due to you previously being on LLU gear with lower SNR.
   




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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Ultimate Geek
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  Reply # 1204139 26-Dec-2014 17:50
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coffeebaron: I remember checking your address a while ago. You are at the edge of exchange boundary and not serviced by a cabinet. Drop in sync is due to you previously being on LLU gear with lower SNR.
   


Hi Coffeebaron, thanks for your reply.

According to Spark and Chorus I am connected to MSY-T. The tech showed me on his tablet this morning. He also did his testing from that cabinet. Its on the corner of Bahari Drive.

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Ultimate Geek
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  Reply # 1204150 26-Dec-2014 18:23
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Wills1:
coffeebaron: I remember checking your address a while ago. You are at the edge of exchange boundary and not serviced by a cabinet. Drop in sync is due to you previously being on LLU gear with lower SNR.
   


Hi Coffeebaron, thanks for your reply.

According to Spark and Chorus I am connected to MSY-T. The tech showed me on his tablet this morning. He also did his testing from that cabinet. Its on the corner of Bahari Drive.


You may be connected through MSY/T but the cabinet is a non active Cross Connect cabinet only - so the BB equipement your connected to is in the exchange no mater what provider you are useing



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Ultimate Geek
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  Reply # 1204151 26-Dec-2014 18:38
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InstallerUFB:
Wills1:
coffeebaron: I remember checking your address a while ago. You are at the edge of exchange boundary and not serviced by a cabinet. Drop in sync is due to you previously being on LLU gear with lower SNR.
   


Hi Coffeebaron, thanks for your reply.

According to Spark and Chorus I am connected to MSY-T. The tech showed me on his tablet this morning. He also did his testing from that cabinet. Its on the corner of Bahari Drive.


You may be connected through MSY/T but the cabinet is a non active Cross Connect cabinet only - so the BB equipement your connected to is in the exchange no mater what provider you are useing


Thanks for your reply, non active that doesn't sound promising...

I wonder why I had a 15mb sync on day of connection now down to this. ( Currently 2689 downstream sync )

So its either lously service with Vodafone, or terrible speed with Spark.  I have to commend Spark for their customer service, they answer the phone within a minute unlike Vodafone.

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  Reply # 1204153 26-Dec-2014 18:51
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Thats the breaks when you are on an exchange.

Change to another ISP that has unbundled the exchange so they can use a lower SNR margin on the line, and you will get higher speeds.

But if it is dropping out all the time then it is a fault so perservere with that line with telecom before giving up on it and move to slingshot or orcon - whoever has gear in the exchange.




Richard rich.ms

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