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3763 posts

Uber Geek
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Spark NZ

  Reply # 1227435 2-Feb-2015 09:40
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I've avoided making too many comments on this thread because I thought it would work itself out when the T&C changes got made over the weekend but no.

Paulbags... Stop worrying. Read the headlines. The traffic management never applied to the plans and there's no intent to apply it to any of the plans.

The text it sounds like you're most worried about is this:

"In addition to our right to change, withhold, suspend, restrict, replace or terminate any of our Broadband Services under the Residential Customer Terms and Conditions, we may, at our sole discretion, change, withhold, suspend, restrict, replace or terminate any of our Broadband Services where, for example, systems or the network are being maintained or otherwise worked on, unavailable or must be protected, to manage network traffic or access to network services (for example, to manage peer to peer traffic types), to improve functionality and attributes of the Broadband Services, or for any other reason we think makes it necessary or desirable to do so."

I'll paraphrase it in a non legally binding but hopefully understandable way for you and everyone else....

"We can cut you off for any reason, but we'll basically only do that if you're being infected/acting as a spam relay/attack vector, and even then, only until that's fixed. We might do some traffic shaping if sh1t has gone down and there's been a huge capacity disruption due to a failure or unplanned disruption or act of God. Mind you, we're leaving a catchall here as well because, well, that's an operationally necessary catch-all to have"

I'm not saying that we'll NEVER do shaping because anyone that says that about their services is LYING and they can't be sure it'll never be required. I AM saying (as the person that did a lot of the traffic profiling on the unlimited plans and showed that the unlimited customer base were materially different than the Go Large and Bigtime userbase) that there are no current plans to introduce any traffic shaping in the forseeable future for any of our plans.

Cheers - N

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Spark NZ

  Reply # 1227444 2-Feb-2015 09:56
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PaulBags: They promised:
https://www.facebook.com/photo.php?fbid=1548477165436020&set=p.1548477165436020

And then they left the policy more-or-less in place (dated 1 February Version 3 at time of posting):
https://store.spark.co.nz/internet/page/adslbroadbandoffersummary/#traffic-management

And "to manage network traffic" is still explicitly cited as a reason to restrict traffic in the verbose legal terms (dated 24 July 2013 and time of posting):
http://www.spark.co.nz/help/other/terms/broadband/#5.ChangingwithholdingsuspendingrestrictingreplacingorterminatingServices

I suppose I'm expecting a bit much for a Sunday, but so far I'm unimpressed with what so far appears to be un-backed up marketing speak.



Hi Paul, Everything in the Facebook post you've linked is correct - we are officially removing Traffic Management from our Ts&Cs. We haven't used the policy to-date, it was only ever intended as a last-resort, just-in-case backup plan, and when it became apparent we'd not actually need to use it (because we're investing millions into our network), we made the decision to drop it completely.

The only reason the website hasn't been updated is that we've got a load of changes to get pushed through, and it's more efficient if we push them out all at the same time rather than making  continual incremental changes - as you can probably imagine it's quite a process!

This scheduled work is actually due to be completed today! Apologies for the confusion, but it's definitely not un-backed up marking speak smile

Cheers! ^Sam






We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412


 
 
 
 


208 posts

Master Geek
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  Reply # 1227813 2-Feb-2015 15:51
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SparkNZ:
PaulBags: They promised:
https://www.facebook.com/photo.php?fbid=1548477165436020&set=p.1548477165436020

And then they left the policy more-or-less in place (dated 1 February Version 3 at time of posting):
https://store.spark.co.nz/internet/page/adslbroadbandoffersummary/#traffic-management

And "to manage network traffic" is still explicitly cited as a reason to restrict traffic in the verbose legal terms (dated 24 July 2013 and time of posting):
http://www.spark.co.nz/help/other/terms/broadband/#5.ChangingwithholdingsuspendingrestrictingreplacingorterminatingServices

I suppose I'm expecting a bit much for a Sunday, but so far I'm unimpressed with what so far appears to be un-backed up marketing speak.



Hi Paul, Everything in the Facebook post you've linked is correct - we are officially removing Traffic Management from our Ts&Cs. We haven't used the policy to-date, it was only ever intended as a last-resort, just-in-case backup plan, and when it became apparent we'd not actually need to use it (because we're investing millions into our network), we made the decision to drop it completely.

The only reason the website hasn't been updated is that we've got a load of changes to get pushed through, and it's more efficient if we push them out all at the same time rather than making  continual incremental changes - as you can probably imagine it's quite a process!

This scheduled work is actually due to be completed today! Apologies for the confusion, but it's definitely not un-backed up marking speak smile

Cheers! ^Sam


 

 

Will the upgrade from 150Gb to unlimited for free be one of those changes today?

 

 


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Geek
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Spark NZ

  Reply # 1227842 2-Feb-2015 16:10
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kendo:
SparkNZ:
PaulBags: They promised:
https://www.facebook.com/photo.php?fbid=1548477165436020&set=p.1548477165436020

And then they left the policy more-or-less in place (dated 1 February Version 3 at time of posting):
https://store.spark.co.nz/internet/page/adslbroadbandoffersummary/#traffic-management

And "to manage network traffic" is still explicitly cited as a reason to restrict traffic in the verbose legal terms (dated 24 July 2013 and time of posting):
http://www.spark.co.nz/help/other/terms/broadband/#5.ChangingwithholdingsuspendingrestrictingreplacingorterminatingServices

I suppose I'm expecting a bit much for a Sunday, but so far I'm unimpressed with what so far appears to be un-backed up marketing speak.



Hi Paul, Everything in the Facebook post you've linked is correct - we are officially removing Traffic Management from our Ts&Cs. We haven't used the policy to-date, it was only ever intended as a last-resort, just-in-case backup plan, and when it became apparent we'd not actually need to use it (because we're investing millions into our network), we made the decision to drop it completely.

The only reason the website hasn't been updated is that we've got a load of changes to get pushed through, and it's more efficient if we push them out all at the same time rather than making  continual incremental changes - as you can probably imagine it's quite a process!

This scheduled work is actually due to be completed today! Apologies for the confusion, but it's definitely not un-backed up marking speak smile

Cheers! ^Sam


Will the upgrade from 150Gb to unlimited for free be one of those changes today?


Hi Kendo,

 

Not 100% sure what you mean? There's no extra charge to change from 150gb to unlimited.

 

As far as i know the changes were pushed through this morning :)

 

^Sam 




We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412


208 posts

Master Geek
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  Reply # 1227882 2-Feb-2015 16:46
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Shows up as $10 extra. Might want to check it

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Uber Geek
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  Reply # 1229074 2-Feb-2015 22:59
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Below that, it says "From 1 Feb...$99 a month"

208 posts

Master Geek
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  Reply # 1230336 3-Feb-2015 11:15
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Read the box before that

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Uber Geek
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  Reply # 1230628 3-Feb-2015 15:41
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Marketing and legalese aside... Spark seems to have heaps of bandwidth and lots of mom and pop users that don't use much consistent bandwidth so there's rarely any congestion unless there is some kind of fault.


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Uber Geek
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  Reply # 1230699 3-Feb-2015 18:24
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kendo: Read the box before that

I did. 150GB for the same price as flat rate, which has dropped down in price to match the 150GB plan.

208 posts

Master Geek
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  Reply # 1231145 4-Feb-2015 14:48
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quickymart:
kendo: Read the box before that

I did. 150GB for the same price as flat rate, which has dropped down in price to match the 150GB plan.

 

Looks like the site was only updated today(it still has some issues though)

 

 

Was $10 extra yesterday.

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Uber Geek
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  Reply # 1231248 4-Feb-2015 17:37
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I've just put through a request to go from 150GB to unlimited - same price as I am currently paying, so that worked fine. Good timing too, as I was a mere 30GB under the cap with 10 days remaining until my plan rolled over. Especially looking forward to being able to change my cloud backup service to do my whole hard drive, instead of having to be selective about what I kept and what I didn't in order to preserve bandwith. Obviously I have local backup but that's no good for theft or fire.




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


576 posts

Ultimate Geek
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  Reply # 1274376 31-Mar-2015 13:53
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Just tried to change but the $10 extra charge is still there for Naked customers.  Well that puts lightbox out of the question.

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Uber Geek
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Spark NZ

  Reply # 1274381 31-Mar-2015 13:55
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Fabian: Just tried to change but the $10 extra charge is still there for Naked customers.  Well that puts lightbox out of the question.


You mean the free 12 months of Lightbox subscription available to all Spark customers if they apply by 30 April?

Cheers - N


576 posts

Ultimate Geek
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  Reply # 1274386 31-Mar-2015 13:57
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it's not free when i bust through 150gig

3763 posts

Uber Geek
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Spark NZ

  Reply # 1274403 31-Mar-2015 14:07
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Could you clearly point out what product you're after please? I can see unlimited Naked VDSL for $99

https://store.spark.co.nz/internet/page/ultravdsloffersummary/

or ADSL Naked unlimited $89

https://store.spark.co.nz/internet/page/adslbroadbandoffersummary/

What are you after?

Cheers - N

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