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Topic # 160629 14-Jan-2015 09:05
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I recently signed up to a 12 month contract with Spark for naked broadband at $65 per month. 6 weeks into the contract, I’ve been advised that price is increasing by $4 per month. Given that I have locked into a twelve month contract, with financial penalties if I exit early, I (obviously, naively) assumed the Spark price was fixed for the contract period? What’s to stop them putting it up to $300 per month?

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  Reply # 1215658 15-Jan-2015 20:34
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dafman: For the record, I didn't create this thread over $48, I did so on the basis of principle. Essentially, there has (certainly from my perspective) been a fundamental breach of good faith from Spark. They offered a 12-month contract with a fixed monthly price, I accepted their offer, formalised this via a contract, only to find they reneged on the agreed pricing before we had even reached the end of the second month. And their response? - read the fine print!


I think this is where the confusion is coming from.

You can change to any available plan while in the 12 month contract or add and remove services. Such as you can move from Unlimited to the 40GB plan or from the capped (and thus throttled) or overage plan once per month while under contract. So you can change the fixed monthly price and thus how much you pay while in the 12 month contract.

The contract term applies to offset the costs Spark are charged by Chorus from connecting broadband to your house and the modem supplied to you, not the certain plan and thus monthly costs you are incurring.

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  Reply # 1216051 16-Jan-2015 12:19
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dafman: If Spark promoted the terms of their broadband contract to customers per your explanations above, there wouldn't be an issue. The problem is that they don't - they promote these on the basis of price, yet bury terms clarifying that stated contract price is of no relevance. And the discussion about moving to lower priced plans is irrelevant - I'm not asking, or even expecting, the right to swap into lower price plans for free (theoretical of course, as they don't exist in reality) - I just want Spark to stand by the clearly implied terms of our contract. (BTW, I didn't require the proprietary Spark modem, it just came bundled regardless).


If you click on the Internet page: http://www.spark.co.nz/shop/internet/

Then depending on which access type, lets assume ADSL you click on the Pricing Plans: http://www.spark.co.nz/shop/internet/adsl/

Then down the bottom of each plan there is the link saying "Legal Offer Summary": https://store.spark.co.nz/internet/page/adslbroadbandoffersummary/

Set Up Charges Setup charges differ depending on the contract option you choose. There are 3 options:

 

     

  1. You'll get a free standard connection and a modem on a 12 month contract.
  2. You'll get a free standard connection on a 6 month contract, but you'll need to supply your own modem.
  3. Take an Open Term contract and pay a $99 connection fee (you can either bring your own modem, or buy one from us for $149)

 

Note that a modem postage and handling fee of $9.95 applies to all new modems supplied.
The same / similar applies in VDSL and UFB.
VDSL: https://store.spark.co.nz/internet/page/ultravdsloffersummary/
UFB: https://store.spark.co.nz/internet/page/ultrafibre30offersummary/

That was just below the link that you clicked to purchase the plan.

Since you didn't need a modem then you could have signed up to a 6 month contract, or as stated above pay the $99 connection fee and not be in a contract at all.

Yes they don't explicitly say you can change plans but I thought the above was pretty clear about what the contract entails.

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