Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1500 posts

Uber Geek
+1 received by user: 474


Topic # 166062 1-Mar-2015 14:16
Send private message

As the topic mentions im having an annoying problem with my VDSL line last Saturday (21st Feb) night around 11.30pm my VDSL line started to lose sync every 5-10 minutes a fault was logged with spark and chorus was sent out "twice now" and its still not fixed, the first visit they replaced the master filter and fixed an "earthing issue" in the pillar outside my house.

on the second visit they changed the line card im connected too ? not sure why but they did that the problem still continues.

now the more recent issue is that every time the phone calls out or in the VDSL sync is lost and anytime you pick up the phone you can hear slight crackling; i told the chorus tech this on the second visit they claim the "line is fine" 

i've had VDSL for around 16 months and its been perfect untill now, i am seeking some advice on possible reasons for this issue and possible fixes chorus should be doing to fix this issue.


Create new topic
1243 posts

Uber Geek
+1 received by user: 530

  Reply # 1249241 2-Mar-2015 10:57
Send private message

I have been having VDSL problems since late last week too. Nobody's totally sure yet but, after lengthy discussions on the phone with Spark on Saturday, they think it's the wireless section of the (supplied Thomson) modem/router. They're couriering me a new (Huawei) modem/router from Auckland to try... Note to self: buy a decent one.

3250 posts

Uber Geek
+1 received by user: 1269


  Reply # 1249853 2-Mar-2015 21:33
One person supports this post
Send private message

Another possibilty, the 2 wires that make up your VDSL line pair are shorting together. I had a similar problem with my ADSL connection in the BC (before chorus) days. The repairmen were checking between the line pairs and earth. But because there wasn't a fault to earth, they wouldn't be able to find anything wrong. It took at least 5 visits until the problem was finally discovered. And a new underground line was installed between my house and the street. It was worth it in the end as I got 11mbit sync despite being a good 2kM away from the exchange. And no cabinets back then either.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.