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319 posts

Ultimate Geek

# 166191 5-Mar-2015 14:36

Hi all

I was recently contacted by Spark and offered a plan which undercuts my current ISP (Orcon).
So I'm here to gather some opinions!

They're offering $99/month for VDSL unlimited traffic, with a 12 months contract.

Since I'm already on VDSL, I'm assuming I shouldn't be seeing any performance differences in the physical connection? I'm getting around 49Mbps right now.

I've looked through TrueNet's charts here and both Spark trails Orcon ever so slightly in every category.

Existing Spark customers, what are the things you like or don't like about Spark?
Does speed degrades to an unbearable crawl during peak hours?
Would you recommend Spark to others?


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5724 posts

Uber Geek

Lifetime subscriber

  # 1251698 5-Mar-2015 14:36
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1545 posts

Uber Geek


  # 1251723 5-Mar-2015 14:47
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truenet isnt a real performance indicator since each area is different but in my experience peak time performance is fine.


2541 posts

Uber Geek

  # 1251742 5-Mar-2015 15:15
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For reference, I have a Spark 100Mbps fibre connection at home, and previously had VDSL2 and ADSL2+ with them, for over 5 years now. I am in a fairly good location for broadband (less than 250m cable length from cabinet, got ~60/10 on VDSL for example), which may bias me towards better performance and less issues I suppose, regardless of ISP.

Like: Consistent performance, reliable connection, prompt support response (albeit it's been very rare I've needed to contact them)
Dislike: Can't really think of anything atm

8874 posts

Uber Geek

Lifetime subscriber

  # 1251762 5-Mar-2015 16:07
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Inphinity:Like: Consistent performance, reliable connection, prompt support response (albeit it's been very rare I've needed to contact them)
Dislike: Can't really think of anything atm


no issues no slow downs no nothing

4672 posts

Uber Geek

  # 1251774 5-Mar-2015 16:23
One person supports this post
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I use Spark VDSL, no issues here.

1611 posts

Uber Geek

  # 1251874 5-Mar-2015 18:19
One person supports this post
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You will be connecting to the same cabinet so no sync speed differences.

2394 posts

Uber Geek


  # 1251878 5-Mar-2015 18:25
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Could always try BigPipe if you don't need all the frills. Sub brand of Spark and slightly cheaper still with no contracts.


4201 posts

Uber Geek


  # 1251892 5-Mar-2015 18:55
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insane: Could always try BigPipe if you don't need all the frills. Sub brand of Spark and slightly cheaper still with no contracts.

It's worth pointing out that while BigPipe is certainly aligned with Spark and the performance (to my understanding) is excellent, it's built as a different ISP. It's NOT just the same service rebranded. (Plus of course there's no phone support etc)

I know I'm going to be accused of being biased, but even if I wasn't a Spark employee (RED FLAG - I AM - AND THEREFORE BIASED!) I'd use Spark for my Broadband.

Cheers - N



Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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