Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


434 posts

Ultimate Geek


#170882 29-Mar-2015 17:26
Send private message

I have a customer who decided, at the suggestion of a Spark Business rep, to transfer all their phone & internet services from Orcon to Spark.

They called me when their e-mail stopped.  Now it seems their domain name has moved to Spark (or Melbourne IT) and has a status of "pending release".  The DNS is not working as a DNS lookup shows no records.

Spark support say they have escalated the issue to Melbourne IT, whose support appears to be based in the US, but it's been more than 4 business days now (6 days if you include the weekend)  and repeated calls have got us nowhere.

I would like to obtain the UDAI and transfer the domain name to Metaname where I can easily manage the DNS but Spark say they can't generate the UDAI while the domain has a "pending release" status.

If there's any possibility that one of the Spark people here are able to lend a hand with this it would be greatly appreciated.

(Edit: Formatting)

Create new topic
16710 posts

Uber Geek

  #1273024 29-Mar-2015 18:37
Send private message

You have been given incorrect information, as I believe you CAN generate a UDAI when the domain is in pending release. It is a worry if they told you that, and they don't know these rules. Have you got an email that days that?  I believe Spark subcontracts out to  Melbourne IT, which is the same as Domainz, so you should contact them,0800 366 2469  . The UDAI has to be provided within a reasonable period of time, which is probably within a 1-2 days during business hours. You should contact the Domain Commissioner if you are having problems at


434 posts

Ultimate Geek


  #1273160 30-Mar-2015 08:22
Send private message

Thanks mattwnz.  I'll try calling that number this morning.



434 posts

Ultimate Geek


  #1273547 30-Mar-2015 17:13
Send private message

Finally got some action from Melbourne IT.  Domain now working again.

A week to transfer a domain from Orcon to Spark.  Sheesh.

Create new topic

News »

HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36

GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45

Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56

New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13

Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37

NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27

Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08

Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00

Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54

Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26

PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39

NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17

Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09

Kiwrious lab-in-the-pocket kit designed for schoolchildren
Posted 28-Aug-2020 09:03

Fitbit introduces Sense, its most advanced health smartwatch
Posted 26-Aug-2020 10:14

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.