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  Reply # 1273845 30-Mar-2015 22:43
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Reduce the MTU of your network adapter to say 1200 and try again.. (this is for testing)



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  Reply # 1273847 30-Mar-2015 22:49
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Tried MTU of 1200 but same result

 
 
 
 


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  Reply # 1273857 30-Mar-2015 23:42
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I talked to Barry and had access to his machine and reproduced the problem...

The actual problem is when you actually try and download the file.. (click on download button up the top and then put in the correct text)

the txt file I posted.. go to that.. click on download and then put in the words needed..

It doesn't download..

I have a wireshark dump on what the network connection  was doing.. and I will compare to a working connection and see if I can work out the differences..

maybe Sparks transparent proxy or alike is playing up?? those people on spark.. can you see if you can download the file as I said above? Actually viewing the file (on the webpage) works fine..









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  Reply # 1273858 30-Mar-2015 23:47
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For me, no proxies, default Spark DNS and can download the file fine.
Same with big buck - works fine.

I use Mediafire on a regular basis. This sounds like his router might be the culprit - did you check what one he has got and the DNS / MTU settings on it? 






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  Reply # 1273860 30-Mar-2015 23:55
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Its an HG630b on fibre.

The MTU is 1492
DNS in the router are 
Primary : 122.56.237.1 
Secondary : 122.56.237.1

I use MediaFire on a regular basis too, I used it successfully only a few days ago.

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  Reply # 1273861 30-Mar-2015 23:58
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michaelmurfy: For me, no proxies, default Spark DNS and can download the file fine.
Same with big buck - works fine.

I use Mediafire on a regular basis. This sounds like his router might be the culprit - did you check what one he has got and the DNS / MTU settings on it? 


Are you on ADSL as well or UFB?

I didn't check that but he said he checked all the DNS and normal surfing works fine.. just cannot download from mediafire (works fine on my connection)

I can actually view the Big buck bunny movie )on the web browser) and it plays perfectly.. its just when you click on the download button and put in the CAPCHA the file doesn't even start to download.

If he takes the machine to a different Connection/ISP it works fine. If he proxies it via another connection it works fine so I am pretty sure its not the machine itself.

He did note he is on a Static IP Address (which as far as I know route slightly differently than Dynamic Addresses?)

The person who said it didn't work.. are you on Static or Dynamic Address?









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  Reply # 1273862 31-Mar-2015 00:04
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LennonNZ:
michaelmurfy: For me, no proxies, default Spark DNS and can download the file fine.
Same with big buck - works fine.

I use Mediafire on a regular basis. This sounds like his router might be the culprit - did you check what one he has got and the DNS / MTU settings on it? 


Are you on ADSL as well or UFB?

I didn't check that but he said he checked all the DNS and normal surfing works fine.. just cannot download from mediafire (works fine on my connection)

I can actually view the Big buck bunny movie )on the web browser) and it plays perfectly.. its just when you click on the download button and put in the CAPCHA the file doesn't even start to download.

If he takes the machine to a different Connection/ISP it works fine. If he proxies it via another connection it works fine so I am pretty sure its not the machine itself.

He did note he is on a Static IP Address (which as far as I know route slightly differently than Dynamic Addresses?)

The person who said it didn't work.. are you on Static or Dynamic Address?








UFB, also sorry when you asked if i was on static IP or dynamic I was meaning the internal IP address, I dont know if the external IP is static or dynamic.

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  Reply # 1273863 31-Mar-2015 00:09
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ok.. It'll be dynamic then.. (most likely)

If you take a machine (which does work someplace else ) to your network it stops working? I'm getting tried now.. I have a wireshark or a working and non working connection now.. Will look in the morning if I have time.







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  Reply # 1273866 31-Mar-2015 00:13
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Yes it only stops working when connected to my network. Thanks again for your help.

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  Reply # 1273877 31-Mar-2015 06:24
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I'll put money on it being the Transparent Proxies. Does it happen over HTTPS??

Ring up the help desk and ask them to put you on a static ip that bypasses the proxies and see if that fixes it.

There have been threads on here in the past where the same site will and won't load depending on your source IP and both IPs were going via the proxy.





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  Reply # 1273879 31-Mar-2015 07:04
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I am just on a bulk standard 30/10 UFB plan where I am staying at the moment, unlimited, going through the Proxy, no static IP with a Pace V5542 Gateway.

As BarTender says above it'll be the transparent proxy more than likely - it is just strange that others are not getting this sort of behavior. Go across to Here and in additional notes put "Please put me on the Transparent Proxy bypass" and they'll take care of it.




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  Reply # 1273885 31-Mar-2015 07:23
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tried the other file listed as well, and all 3 download fine

Spark VDSL, in auckland



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  Reply # 1273992 31-Mar-2015 09:57
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michaelmurfy: I am just on a bulk standard 30/10 UFB plan where I am staying at the moment, unlimited, going through the Proxy, no static IP with a Pace V5542 Gateway.

As BarTender says above it'll be the transparent proxy more than likely - it is just strange that others are not getting this sort of behavior. Go across to Here and in additional notes put "Please put me on the Transparent Proxy bypass" and they'll take care of it.


Ok Ive requested the Static IP to bypass the Transparent Proxy, Ill report back once its active, thanks



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  Reply # 1274067 31-Mar-2015 10:28
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Ok that worked, changing to a static IP has fixed the issue.

Thank you very much to everybody involved with helping me, I really appreciate it.

A Moderator can close this thread now, thanks

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  Reply # 1274152 31-Mar-2015 11:36
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BarryQuest: Ok that worked, changing to a static IP has fixed the issue.

Thank you very much to everybody involved with helping me, I really appreciate it.

A Moderator can close this thread now, thanks


i wouldnt quite call that resolved...


that points to that there is an issue for spark to look into on their transparent proxy.




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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