Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1471 posts

Uber Geek
+1 received by user: 333

Trusted

  Reply # 1322214 10-Jun-2015 14:42
Send private message

Existing customer thinking of switching over to a fibre landline plan.

ONT is in the garage, RGW in lounge, main phone point at other end of lounge, and another phone point in a bedroom but the line to it is cut.  I assume the ETP is under the house near the main phone socket in corner of lounge it comes in underground from the street.

What might the tech do in this situation?  Would it involve the $49 charge or a free DECT phone?

15594 posts

Uber Geek
+1 received by user: 3040

Trusted

  Reply # 1322220 10-Jun-2015 14:51
Send private message

jonb: Existing customer thinking of switching over to a fibre landline plan.

ONT is in the garage, RGW in lounge, main phone point at other end of lounge, and another phone point in a bedroom but the line to it is cut.  I assume the ETP is under the house near the main phone socket in corner of lounge it comes in underground from the street.

What might the tech do in this situation?  Would it involve the $49 charge or a free DECT phone?


ETP is usually outside, a plastic grey upright thing. The Chorus guys probably better to answer, but they will connect the ETP to the white box they will locate near the ONT to liven all jacks. That's the $49 charge. One Jack is cut? More likely not connected which I think they can reconnect at the ETP. As I mentioned earlier, when tech installs jacks, maybe an extra Jack, or the Sky guys do their thing, some are easy, some are a PITB, swings and roundabouts. Not really any different to a sparky if you got one to add a power point, maybe easy, maybe a pain, but it will get done.

 
 
 
 


174 posts

Master Geek
+1 received by user: 28


  Reply # 1322239 10-Jun-2015 15:18
Send private message

jonb: Existing customer thinking of switching over to a fibre landline plan.

ONT is in the garage, RGW in lounge, main phone point at other end of lounge, and another phone point in a bedroom but the line to it is cut.  I assume the ETP is under the house near the main phone socket in corner of lounge it comes in underground from the street.

What might the tech do in this situation?  Would it involve the $49 charge or a free DECT phone?


I was in the same boat (ONT in garage, RGW in study) and recently changed to fibre landline.
What I found was that when Chorus/Downers originally installed the fibre to the ONT, they also ran a copper pair (and left one end coiled behind the ONT).

The tech that came to install fibre landline *expected* that the copper pair had been run between the ONT and the original copper ETP.  It hadn't (he checked the ETP).  I suspect that (because of my copper ETP location (on a brick wall with little access)) the copper pair had been run back to the street junction outside my house.  I believe that the original intention would have been to connect that new copper pair to the POT port of the ONT, then join the remote (street) end to the incoming copper to my house.

In the end, we just used (cat 5) cable that I had run from a patch panel beside the ONT and connected that to the incoming house phone copper in the ceiling ... then jumpered from the ONT POT port to my patch panel and all was nice and tidy

771 posts

Ultimate Geek
+1 received by user: 229


  Reply # 1322266 10-Jun-2015 16:02
One person supports this post
Send private message

InstallerUFB: If you have a newer Chorus ONT install (within the last 18mths) then the install techs would/should have already installed a socket next to the ONT (that will be used to take your voice services back to the external test point and on back into your existing phone wireing)  - if yur install is older that that then there may not be a socket installed on the end of the cable but it  normaly can be without additional cables bing run.

You sure about that 18 month window?  My Chorus UFB was done in April, and no phone-ready wiring was done.  Parents UFB install was after Spark announced Fibre Landline, but as they had signed up prior to announcement, no phone wiring was done.  In both cases we are happy to plug single cordless unit straight into ONT (but the Downer form doesn't reflect/offer this)

824 posts

Ultimate Geek
+1 received by user: 217


  Reply # 1322385 10-Jun-2015 18:59
Send private message

GregV:
InstallerUFB: If you have a newer Chorus ONT install (within the last 18mths) then the install techs would/should have already installed a socket next to the ONT (that will be used to take your voice services back to the external test point and on back into your existing phone wireing)  - if yur install is older that that then there may not be a socket installed on the end of the cable but it  normaly can be without additional cables bing run.

You sure about that 18 month window?  My Chorus UFB was done in April, and no phone-ready wiring was done.  Parents UFB install was after Spark announced Fibre Landline, but as they had signed up prior to announcement, no phone wiring was done.  In both cases we are happy to plug single cordless unit straight into ONT (but the Downer form doesn't reflect/offer this)



The Standard Chorus install includes the instalation of the Rj45 Jkpt beside the ont and is independent of who your provider is/will be

Which Downer form are you refering to? - Do you mean the form that Downer uses that sets out what "Spark" offer?

771 posts

Ultimate Geek
+1 received by user: 229


  Reply # 1322386 10-Jun-2015 19:01
Send private message

The online Downer form Spark customers are directed to when they upgrade to a Fibre Landline plan. According to it you've either already got the phone wiring box, or you need it. No option to plug straight into the ONT.

116 posts

Master Geek
+1 received by user: 24


  Reply # 1322989 11-Jun-2015 20:01
Send private message

old3eyes: If I move from say one part of Auckland to another can I take the number with me??  You couldn't do this with an analog phone of the old NEAX system..


number would change as still using NEAX system

20 posts

Geek


  Reply # 1328145 19-Jun-2015 23:56
Send private message

I have another question.

I was on VDSL 30/10 (home line package) and I asked Spark to upgrade my plan to Fibre 100/20 (home line package).

June 4: The fibre connection was completed, and I started using it on the same day. Unfortunately, the fibre speed stays at approx. 30/10, the same as my VDSL connection.

June 8: I emailed Andrew at Spark (who was the one who took my call and helped me upgrade my plan before the actual fibre connection) to inform him of the problem.

June 9: I received the following reply from Andrew:
--------------------
Currently it is still showing as 30/10mbps. It is still with the techs, whether for them to it sign off to say it is completed, or whether they are still looking into it on our end for whatever reason. However I can email our provisioning team and get them to change it 100/20 asap, however please be aware this can take up to 5 days as we require a tech to change it at the exchange end. We will send a txt to advise when this has been completed though.
--------------------

June 17: I emailed Andrew to check the progresss and here's his reply:
--------------------
Not sure why it is taking so long sorry, I have resent the details through to Chorus for them to get onto it asap.
--------------------

Andrew has been helpful so I don't have any issue with Spark. It appears Chorus is the issue. Does anyone has had a similar problem upgrading to a faster speed? Also, I notice the WAN indicator on the Spark HG630b Home Gateway is still blinking even though the manual says that it should remain steady. Any hint of the problem?

Thanks.

20 posts

Geek


  Reply # 1330236 23-Jun-2015 20:41
Send private message

Today the speed finally rose from 30/10 to Fibre 100/20. Great.

Still one question: The WAN indicator on the Spark HG630b Home Gateway is still blinking even though the manual says that it should remain steady. Do I need to worry about it?



2626 posts

Uber Geek
+1 received by user: 1138

Trusted
Lifetime subscriber

  Reply # 1330240 23-Jun-2015 20:53
Send private message

Kassey: Today the speed finally rose from 30/10 to Fibre 100/20. Great.

Still one question: The WAN indicator on the Spark HG630b Home Gateway is still blinking even though the manual says that it should remain steady. Do I need to worry about it?


No..

Is the internet up and working. Yes... 

There was a weird bug in one version of the Huawei code that the WAN light stopped flashing. That must have been fixed.







20 posts

Geek


  Reply # 1331442 25-Jun-2015 15:23
Send private message

@BarTender, thanks.

1592 posts

Uber Geek
+1 received by user: 631


  Reply # 1334431 30-Jun-2015 20:14
Send private message

Is the caller display on fibre landline number only or does it show name and number?

771 posts

Ultimate Geek
+1 received by user: 229


  Reply # 1334449 30-Jun-2015 20:45
Send private message

Caller ID presents the number, but if you have this number stored in the address book of your phone, it will display the saved name.  Showing the name is fully dependant on your phone, but just about every recent cordless phone will do this.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.