Sync speed dropped And speedtest.net dropped even lower after moving to BigPipe!

Forums › Spark New Zealand (including Skinny and BigPipe) › Sync speed dropped And speedtest.net dropped even lower after moving to BigPipe!

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quebec

834 posts

Ultimate Geek

#1329448 22-Jun-2015 18:52

quebec: Sync speed still slower compared to before. BigPipe support says chorus won't do anything as line is performing as per specs. Spark got Chorus to do something when my sync speeds dropped to 48Mbps from 69Mbps after a faulty port change. Got them back to around 67Mbps at that time.
So if Chorus can't do anything how did my connection got back to my original speeds at that time?? I know this has happened with someone else too, ISP was Snap who got Chorus to change something on the profile after connection speed dropped but can't find that thread.
Everyone says that DLM or profile settings can't be changed but my question is how come they were changed when I was with Spark and if nothing has changed then why should my speed go down with BigPipe??

Current Modem Stats with BigPipe - INP delay 1ms?? Is this correct?

Modem state: up
Up time (Days hh:mm:ss): 1 day, 5:28:21
xDSL Standard: ITU-T G.993.2
Channel Mode: Interleaved

Number of reset: 0

Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IKNS
Specific: 0000 0001

System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000

Bearers generic info DS US
Payload rate [Kbps]: 48123 10342
Attenuation [dB]: 6.0 12.2
Margins [dB]: 12.6 16.2
Output power [dBm]: 13.5 -14.7

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00
Depth []: 1 0.00
R: 0 0

G.997.1 Statistics (Current):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 95

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 286 82
FEC: 0 355

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1083 N/A

G.997.1 Statistics (last 15 minutes):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 0

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 286 82
FEC: 0 355

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1083 N/A

G.997.1 Statistics (last 24 hours):

Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0

Performance monitoring:
Line PM: Near end
Error second (ES): 8

Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 286 82
FEC: 0 355

ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1083 N/A

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Jase2985

13411 posts

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#1329487 22-Jun-2015 19:58

Current Modem Stats with BigPipe - INP delay 1ms?? Is this correct?

not sure where you got that from, its says 0 in the stats you posted

im not sure why you have such an issue with your speed, your getting significantly more than most others with VDSL, yes you did have mid to high 60's but its just the nature of VDSL, it can change day to day week to week, depending on many things.

I had the same as you 62-68 for about 4 months, now im sitting at 49, doesn't worry me in the slightest, im just grateful im not at the edge of VDSL range and getting less than 20 down and about 5 up.

just be happy and stop worrying.

at least your not stuck on ADSL to fibre comes round.

quebec

834 posts

Ultimate Geek

#1329505 22-Jun-2015 20:23

Jase2985:
Current Modem Stats with BigPipe - INP delay 1ms?? Is this correct?

not sure where you got that from, its says 0 in the stats you posted

im not sure why you have such an issue with your speed, your getting significantly more than most others with VDSL, yes you did have mid to high 60's but its just the nature of VDSL, it can change day to day week to week, depending on many things.

I had the same as you 62-68 for about 4 months, now im sitting at 49, doesn't worry me in the slightest, im just grateful im not at the edge of VDSL range and getting less than 20 down and about 5 up.

just be happy and stop worrying.

at least your not stuck on ADSL to fibre comes round.

Got it from the modem? Is it abnormal?

nigelj

856 posts

Ultimate Geek

#1329513 22-Jun-2015 20:35

quebec: Everyone says that DLM or profile settings can't be changed but my question is how come they were changed when I was with Spark and if nothing has changed then why should my speed go down with BigPipe??

DLM is the process that changes profiles, and isn't something that employee X at any company can go in and say "I want to try profile 17 NOW". The only thing that can be done is sometimes trigger a refresh which is basically a "forget this line's past history and start afresh". It's generally associated with connections going temporarily offline for moments at the dead of night (although more often during the first week or two of a new connection).

Jase2985

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#1329545 22-Jun-2015 21:15

quebec:
Got it from the modem? Is it abnormal?

well looking at the stats your posted the INP is as follows

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00
Depth []: 1 0.00
R: 0 0

so where you got 1ms from im not sure

my old modem showed this:
    Number of bearers:                           1
    Bearer 0                                     DS             US
      INP [DMT symbols]:                  0.00           0.00
      Delay [ms]:                              0.00           0.00
      Depth []:                                   1              0.00
      R:                                        0              0

Jase2985

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#1329550 22-Jun-2015 21:20

new modem shows the same info.

quebec

834 posts

Ultimate Geek

#1329559 22-Jun-2015 21:40

Jase2985: new modem shows the same info.

sorry I meant 0ms. So do you know what is my DLM profile?

Lorenceo

904 posts

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Trusted

#1329594 22-Jun-2015 22:46

quebec:
Bearers generic info DS US
Payload rate [Kbps]: 48123 10342
Attenuation [dB]: 6.0 12.2
Margins [dB]: 12.6 16.2
Output power [dBm]: 13.5 -14.7

Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.00 0.00
Depth []: 1 0.00
R: 0 0

DLM 1 as the delay is 0 on both upload and download.

Best thing you can do is remove all other devices from your line, ensure your modem stays powered on and plugged into the jackpoint 24/7, and hope for the DLM gods smile upon you.

Jase2985

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#1329599 22-Jun-2015 22:54

unless your modem tells you there is no way to know if its 8b or 17a

my sync speed is 49/10 and my modem says im on 17a

jaidevp

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Spark NZ

#1338200 7-Jul-2015 00:18

I'm at 950meters and get 20 down and 4 up :\ would love to have 49!

Eskem0

13 posts

Geek

#1373248 24-Aug-2015 17:13

Just to further more prove the VDSL can be a fickle thing. When I got mine first installed I had sync speeds of 66/10 , now 4 months later I'm down to 33/10. First world problems.

hio77

'That VDSL Cat'
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Lizard Networks

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#1373277 24-Aug-2015 17:56

Eskem0: Just to further more prove the VDSL can be a fickle thing. When I got mine first installed I had sync speeds of 66/10 , now 4 months later I'm down to 33/10. First world problems.

sounds like crosstalk combined with a drop back to 8b.

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