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10 posts

Wannabe Geek


# 173811 7-Jun-2015 12:22
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Hi there, I'm new to these forums.

I've just recently had fibre installed. It's been great, but I've been noticing brief disconnects across all connected devices once every 4 hours or so with the Spark supplied HG630b router. The disconnects are very brief and only really noticeable when playing online dependant games. This seems to be a very similar issue: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=154197

Any ideas? Any help would be greatly appreciated. Thanks!




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712 posts

Ultimate Geek
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Spark NZ

  # 1318673 7-Jun-2015 12:50
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Pm me your details and I will get this sorted for you. may take me a day out two as I'm overseas at the moment.




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10 posts

Wannabe Geek


  # 1320567 9-Jun-2015 19:39
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It was the same problem stashren had. Our account hadn't been properly provisioned after the fibre installation. This meant we were getting free unlimited internet but there was a disconnect every 4 hours.

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