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68 posts

Master Geek
+1 received by user: 2


# 173823 7-Jun-2015 21:42
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Can't get connectivity through landline (Mt Albert) and Spark helpline is engaged, yet their service page says "no issues".  Anyone else?

Cheers!

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4453 posts

Uber Geek
+1 received by user: 1053


  # 1318960 7-Jun-2015 21:44
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All good here (Beach Haven) on fibre.

391 posts

Ultimate Geek
+1 received by user: 100


# 1318962 7-Jun-2015 21:45
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Their status page always says no issues. I don't ever recall them changing it during a outage. 

Theres been no internet across most of Auckland since 8:50pm this evening. 

 
 
 
 


4453 posts

Uber Geek
+1 received by user: 1053


  # 1318963 7-Jun-2015 21:45
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However I just called 0800 225598 and got "we are aware of an issue at the moment...more information shortly".

70 posts

Master Geek
+1 received by user: 12


  # 1318964 7-Jun-2015 21:46
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Yep, Twitter pages confirm outage - https://twitter.com/SparkNZ/status/607478298289897472

23 posts

Geek


  # 1318965 7-Jun-2015 21:46
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me too, Mount Albert. No internet. landline has dialtone


856 posts

Ultimate Geek
+1 received by user: 125


  # 1318967 7-Jun-2015 21:47
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It's confirmed:

1. https://twitter.com/chrisjquin/status/607476099811938304
Looks like we have a fairly big broadband issue in Auckland since just before 9pm network technicians working on it now


2. https://twitter.com/SparkNZ/status/607478298289897472
Thanks for the reports on broadband issues in Auckland. We're on it and we'll update you when we can. We're sorry for the hassle.


Looks like ADSL/VDSL for Northland, North Shore(?), and Central City areas.  (Nor west Auckland is fine)

4081 posts

Uber Geek
+1 received by user: 2823

Trusted

  # 1318968 7-Jun-2015 21:47
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Yes, something has fallen over. We know about it and techs are working on it. Doesn't affect everyone - affects a very small proportion of our customers but when you have ~600K customers, a small proportion is still a lot of people...

No, I can't tell you exactly what's died, no I can't tell you when it will be fixed and no I can't tell you exactly how many people are affected. (I know some of these things but not my place to say publicly)

I'll update when I have some more news.

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


660 posts

Ultimate Geek
+1 received by user: 36
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  # 1318969 7-Jun-2015 21:50
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Albert roskill area , no internet . tried calling 123 no answer , seems they close 6pm

391 posts

Ultimate Geek
+1 received by user: 100


# 1318970 7-Jun-2015 21:50
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Talkiet: Yes, something has fallen over. We know about it and techs are working on it. Doesn't affect everyone - affects a very small proportion of our customers but when you have ~600K customers, a small proportion is still a lot of people...

No, I can't tell you exactly what's died, no I can't tell you when it will be fixed and no I can't tell you exactly how many people are affected. (I know some of these things but not my place to say publicly)

I'll update when I have some more news.

Cheers - N



Would be great if someone actually knew how to update the status page. So several thousand customers have been without internet since 8:50pm, yet Spark consider that a smooth running network? 

You're typing with Josh!
1410 posts

Uber Geek
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  # 1318971 7-Jun-2015 21:50
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All fine here in Henderson, West Auckland. Good to get the alerts though :-)






Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 


856 posts

Ultimate Geek
+1 received by user: 125


  # 1318972 7-Jun-2015 21:51
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sep11guy: Albert roskill area , no internet . tried calling 123 no answer , seems they close 6pm


Faults has always been 120  (or the 0800 number I can't remember off the top of my head)

49 posts

Geek
+1 received by user: 1


  # 1318975 7-Jun-2015 21:54
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Might as well hang up the phone then at? Been on hold for at least 20 minutes thinking it's just me having an issue argh

4081 posts

Uber Geek
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  # 1318976 7-Jun-2015 21:57
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For what it's worth... Phoning the helpdesk in this case will have no chance of restoring your service, and we already know exactly what the issue is.

If you're on hold, I advise you to hang up and read a book.

Cheers - N

ps. that's my personal advice of course. As a Spark employee I wouldn't dare think of promoting such an offline experience!




--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




68 posts

Master Geek
+1 received by user: 2


  # 1318977 7-Jun-2015 21:58
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Thanks heaps all for your comments -- really appreciated.  Means I can stop cycling my router! :-)



68 posts

Master Geek
+1 received by user: 2


  # 1318978 7-Jun-2015 21:59
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Also thanks Talkiet for your honest updates!!!  

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