Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 


39 posts

Geek


  # 1340747 10-Jul-2015 17:04
Send private message

Another day and nothing heard.smile

48 posts

Geek


  # 1340749 10-Jul-2015 17:14
Send private message

Yeah, it took me 6.5 days for Spark to re-connect us after having disconnected us. Ridiculously slow and never any recognition it was their fault. No offer of compensation either even though I work from home and missed many calls. (Yes, Spark said/said they had diverted landline calls to my cellphone but in reality that didn't work...) Grr!

 
 
 
 


8213 posts

Uber Geek

Subscriber

  # 1344514 15-Jul-2015 11:10
Send private message

M-in-Laws phone got switched to fiber phone this morning.  Got her to plug the cordless into POTS 1 on the ONT and all's well.   Will leave like that until I go down to see her at labor weekend as the  cordless coverage is fine. She was a bit concerned with placing the basestation by the ONT. The speech quality way better than via the old analog landline..




Regards,

Old3eyes




39 posts

Geek


  # 1345753 16-Jul-2015 20:21
Send private message

Thursday evening and still nothing sign of the chaps to finish our phone installation,  maybe tomorrow or I will begin to think they are not coming!



39 posts

Geek


  # 1346512 17-Jul-2015 20:22
Send private message

End of another week and no sign of Chorus to finish wiring our phone changeover from copper so thats 3 weeks of using a phone in the storage cupboard.



39 posts

Geek


  # 1350545 23-Jul-2015 15:48
One person supports this post
Send private message

Chorus arrived today and finished the change over of the phones from copper to fibre,  this is after one month of us using a phone in the storage closet.  The job took about 5 minutes.


63 posts

Master Geek


  # 1350638 23-Jul-2015 18:18
Send private message

Also had a painfully slow connection to fibre broadband from Spark/Chorus here in Marlborough.

To add insult to injury, I have now had the nasty surprise of the new bill from Spark; complete with $299 installation charge.
I was expecting to pay an installation charge, but didn't expect this much. Also, Spark's T&Cs clearly state that I would be informed of any charges BEFORE I incur them. This didn't happen.

I am currently in the inevitable painful wait for a call back from Spark to make my gripe (bland call-centre platitudes to follow I'm sure).

Anyone else had a similar experience?


 
 
 
 




39 posts

Geek


  # 1350643 23-Jul-2015 18:32
Send private message

There was talk of having to pay an 'installation' fee but I pointed out that the pamphlet they put through the letter box inviting us to "Ditch your copper landline" and which included a threat that if we did not we would be charged more for copper in the future does not mention that the fibre service being offered would be less than our existing copper service.  Less in that copper is connected to our house jackpoints whereas the fibre installation gives just one jack point which in our case was inside a closet.


63 posts

Master Geek


  # 1350645 23-Jul-2015 18:37
Send private message

It's more being landed with a big installation fee with no warning that has irritated me at the moment.......

...had the callback, now I'm back on hold waiting for the fibre team to pick up the phone...... yell

63 posts

Master Geek


  # 1351088 24-Jul-2015 11:23
Send private message

Phew..thankfully, it turns out that then installation fee should have been credited back to me, given that I was signed up for a minimum 12-month contract.
Spark accepted they had made a mistake and are adjusting my bill accordingly.

One to watch out for, for others who swap to fibre. Keep an eye on that first bill!

1 | 2 | 3 | 4 | 5 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.