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# 174970 12-Jun-2015 14:46
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Hi.  today we received a pamphlet from Spark called 'Ready To Go Full Fibre?', so I choose to do that.

The form to fill at would not take my address!  I used exactly the same address as on our account etc.  So I called Spark and someone started to fill the form then stopped and said they would put me on call back,  ten minutes later I got the call back but the person was quite confused as to what was happening and wanted to book me for someone to come and count the jack points in the house!  I politely disengaged from that conversation.

Now then,  we have had fibre data for a couple of months and there is a 'Voice To ETP' box on the wall beside the fibre modem. 

If I understand correctly all we need to do is an RJ45 ('LAN cable') between the ETP socket and a socket on the fibre modem, and of course software configuration changes at the exchange.   Have I got that right?

I would be nice to know what is required before I call Spark again.


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  # 1323466 12-Jun-2015 15:36
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Hi there,

My understanding from what you have stated is that you have all the hardware you require for Fibre Voice, so it appears (to the homeowner) that all Spark needs to do is 'flick a switch', and for you to plug in an ethernet cable between the ONT and the socket nearby to activate it.

However, you will still need a technician visit to physically disconnect the copper service lead which connects the house to the copper network on the street. Otherwise the internal wiring in the house will be live on both the copper circuit and the VoIP circuit coming from the ONT (ie there will be conflict between the two), resulting in getting dial tone from the ONT, but also disocnnect tone from the copper network. The copper must be physically severed from the house to stop this conflict.

I suspect that is what the call centre staff were meaning when referring to a site visit - not to count jackpoints, but to ensure the house's internal wiring is all switched over successfully from the old technology to the new.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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