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275 posts

Ultimate Geek
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  # 1326211 17-Jun-2015 00:34
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Of course a proactive ISP could have people who could just go onsite and fix/test it....
Why don't isps offer actual service....
Other industries can do it, why not isps?
An ISP could even call it a "UFB wiring insurance" and charge $5/mth. Déjà vous anyone?

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  # 1326228 17-Jun-2015 06:49
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Publius: Of course a proactive ISP could have people who could just go onsite and fix/test it....

Why don't isps offer actual service....

Other industries can do it, why not isps?

An ISP could even call it a "UFB wiring insurance" and charge $5/mth. Déjà vous anyone?


But the problem is not most often with the service provided. But the computer in use.

Geeks on wheels and similar companies do an adequate job of diagnosing these sorts of issues.

Do you expect your power supplier to fix your dodgy toaster? Or the water supplier to fix a leaky tap in your house.

The UFB network has so few customers on it that if there was congestion on their core then they had done a shocking job at designing and building their networks. So to me it's a nonsense to entertain that as an idea. The handover links are already confirmed as not congested. The Spark supplied routers were tested to make sure they are up to the job.

So the only logical conclusion to come to once provisioning issues were eliminated by human error is that the end computer is not up to the task.





 
 
 
 


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Geek
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  # 1326231 17-Jun-2015 07:11
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Here's a test iv done first thing this morning. Definitely not my hardware. Do any of the spark techs have any input?

Mr Snotty
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  # 1326273 17-Jun-2015 09:16
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xADDICTx: Here's a test iv done first thing this morning. Definitely not my hardware. Do any of the spark techs have any input?


And what is wrong with that? That is the speed to expect on a 100/20 plan.




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Spark NZ

  # 1326283 17-Jun-2015 09:29
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xADICTx, I assume you've logged a fault.  I can say categorically there is no issue on the Spark network here.
If I were you I'd be pushing for the speed fault to be escalated through to UFF.




My views are my own, and may not necessarily represent those of my employer.

240 posts

Master Geek
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  # 1326284 17-Jun-2015 09:30
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michaelmurfy:
xADDICTx: Here's a test iv done first thing this morning. Definitely not my hardware. Do any of the spark techs have any input?


And what is wrong with that? That is the speed to expect on a 100/20 plan.


Yes, but then doesn't this show that it isn't an issue with his PC as Spark have suggested? He is getting the advertised bandwidth first thing in the morning but severely reduced in the evenings. 

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  # 1326289 17-Jun-2015 09:35
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The fact that you get expected speeds during offpeak times means that the base configuration is right (correct profiles in the network), and that your computer and router are ok.

The handover involved is a 10G link and it's way way way under half of that even at peak times.

As above, We can't see anything wrong in our network and it seems like the approach would be to follow up with the Spark helpdesk and ask they escalate to UFF.

Cheers - N





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


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  # 1326324 17-Jun-2015 10:13
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xADDICTx: Here's a test iv done first thing this morning. Definitely not my hardware. Do any of the spark techs have any input?



Good idea to send through your screenshots of the morning and evening speeds and get a fault logged. Will be interested to see what the result is

BDFL - Memuneh
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51 posts

Master Geek
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  # 1326805 17-Jun-2015 20:47
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Hi - I was the original poster - wow didn't expect such a big response to my query - Geekzone is such a awesome place for sorting things out and also learning (don't test on wifi, some PCs give bad speedtest results etc) - seems like I am in exactly the same boat as xADDICTx - same city, same upgrade of plan leading to degraded night time service, when the service had been rock solid for months prior.
Appreciate all the replies
With work, kids, and sport I haven't got around to doing a wired speedtest until tonight 
I got 8 Mbps on my phone (via Wifi), wired on Windows 8.1 Laptop got 10 Mbps via speedtest, and 11 Mbps via Sparks Speed Test site all at 8:30pm
Will try and repeat the wired tests first thing in the morning to ensure that the speed is better in the mornings and it isn't the laptop giving a bad result. Will post some screenshots once I have done a few different tests at different times of the days

I guess since there isn't an obvious answer I should raise a call with Spark and follow due process



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  # 1327115 18-Jun-2015 10:44
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  # 1334257 30-Jun-2015 16:02
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This issue should be fixed by tomorrow, maybe even tonight.



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  # 1334275 30-Jun-2015 16:15
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Hi Monza and Hamster55 - really appreciate you guys looking into it - it has actually got slower and worse since I originally raised the thread - so it will be really nice to have normal internet speeds at night time again. We did raise a fault for this with Spark - but you guys have got it sorted so much faster then it would have been (last I heard it had a open ended time line to resolution for the call we raised) - which is awesome - again appreciate the time and effort into looking into and getting this resolved.

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Master Geek
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  # 1334330 30-Jun-2015 17:04
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No problem, unfortunately the fix is not going to proceed tonight but should happen tomorrow. 

Just to be clear this is a UFF issue that is affecting Hamilton based Spark customers, but is not a Spark issue.



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Geek


  # 1334738 1-Jul-2015 10:21
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Monza: No problem, unfortunately the fix is not going to proceed tonight but should happen tomorrow. 

Just to be clear this is a UFF issue that is affecting Hamilton based Spark customers, but is not a Spark issue.




Is it possible to discuss what the issue is / was? 
Would be interesting in case any other Spark folks are having the same issue

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